Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-12
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Tasks Menu Option
Use the Application Tasks web page to view information about currently active
applications.
To access the Application Tasks web page, select Reports > Application Tasks
from the Application Reporting menu bar. The table below describes the
information provided on the Application Tasks web page.
Note If this report indicates that an application is running for an unusually long time,
there may be a problem with the application. The application’s script may not
include error handling that prevents infinite retries if a call is no longer present.
If the application does not receive a disconnect signal after a call, the application
repeatedly retries to locate the call, and causes the application to run for an
unusually long time. To prevent this problem, include the proper error handling in
the application script.
The Engine Tasks Menu Option
Use the Engine Tasks web page to view information about currently active Engine
tasks.
To access the Engine Tasks web page, select Reports > Engine Tasks from the
Application Reporting menu bar.
Column Heading Description
ID Unique application task ID.
Node ID Unique ID for a server in the cluster.
Application Name of the application.
Start Time Time when the application task started.
Duration Length of time that the application has been active.