Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Recording and Uploading Prompt Files
7-14
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Sound Selection dialog box opens.
Step 7
From the Format drop-down menu, choose one of the following options based on
the prompts selected during the Cisco CRS software installation process:
•
CCITT u-Law if you selected G711 prompts when installing the Cisco CRS
software.
•
See your G.729 white paper if you selected G729 prompts when installing the
Cisco CRS software
Note
The instructions in this procedure assume that, during CRS installation,
you configured CRS to use the G.711 codec for prompts. If this
assumption is incorrect, and you specified the G.727 codec instead, you
would choose a G.729 option from this menu. (For more information
about recording prompts with G.729, see your G.729 documentation.
Step 8
From the Attributes drop-down menu, choose 8.000 kHz, 8 Bit, Mono 7 kb/sec.
Step 9
Click Save As.
The Save As dialog box opens.
Step 10
Enter a name for this format, and then click OK.
The Save As Dialog Box closes.
Step 11
In the Sound Selection dialog box, click OK.
The Sound Selection dialog box closes.
Step 12
In the Save As window, navigate to the directory of your choice, preferably a
directory that you have set aside for prompts.
Step 13
Select the file name, and click Save.
The Save As dialog box closes.
You are now ready to add this prompt to the CRS system.
Summary of Contents for CRS-1 - Carrier Routing System Router
Page 18: ...Contents xviii Cisco Customer Response Solutions Administration Guide Release 4 1 1 ...
Page 33: ...P A R T 1 Cisco Customer Response Solutions Overview ...
Page 34: ......
Page 57: ...P A R T 2 Cisco Customer Response Solutions Configuration ...
Page 58: ......
Page 337: ...P A R T 3 Cisco Customer Response Solutions Reference ...
Page 338: ......
Page 436: ...Index IN 14 Cisco Customer Response Solutions Administration Guide Release 4 1 1 ...