Cisco CRS-1 - Carrier Routing System Router, Administration Manual, Page: 21 / 436

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Preface
Organization
Part 2 contains the following chapters:
Chapter Title Description
Chapter 3 Managing the Cisco CRS
System Describes how to configure, control,
and monitor CRS component
activities and information in a
CRS Cluster.
Chapter 4 Managing the Cisco CRS
Datastores Describes how to manage and
monitor agent, historical, repository,
and configuration data n a
CRS Cluster.
Chapter 5 Provisioning Telephony
and Media Introduces the CRS telephony and
media subsystems and describes how
to provision the JTAPI (Java
Telephony Application Programming
Interface), CMT (Cisco Media
Termination), .MRCP ASR
(Automated Speech Recognition),
and MRCP TTS (Text-To-Speech)
subsystems.
Chapter 6 Provisioning Cisco
Unified CCX Describes how to provision Cisco
Unified CallManager (Unified CM)
and the Unified CCX subsystem.
Chapter 7 Provisioning Additional
Subsystems Describes how to provision the Cisco
Intelligent Contact Management
Enterprise (Unified ICME), HTTP,
Database, and eMail subsystems.
Chapter 8 Configuring Cisco
Applications Describes how to configure
Cisco Busy applications,
Cisco Ring-No-Answer applications,
Cisco ICME post-routing and
translation-routing applications and
how to manage script files.
Chapter 9 Managing Prompts,
Grammars, Documents,
and Custom Files Describes how to manage prompt,
grammar, and document files.