Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Contents
JTAPI Provider Migration
15-3
JTAPI Call Control Group Configuration
15-4
Adding a New JTAPI Call Control Group
15-4
JTAPI Triggers Configuration
15-5
Adding a JTAPI Trigger
15-5
Resynchronizing JTAPI Information
15-5
The RmCm Menu Option
15-6
Skills Configuration
15-7
Adding a New Skill
15-8
Resources Configuration
15-8
Modifying a Resource
15-9
Resource Group Configuration
15-9
Adding a New Resource Group
15-9
CSQ Configuration
15-10
Adding a CSQ
15-10
RM JTAPI Provider Configuration
15-11
Assign Skills Configuration
15-11
Adding Skills
15-12
Removing Skills
15-12
Remote Monitor Configuration
15-12
Assigning Resources and CSQs to a Remote Supervisor
15-13
Agent Based Routing Settings Configuration
15-13
Teams Configuration
15-13
The Add a New Team Hyperlink
15-14
The Unified ICME Menu Option
15-14
Unified ICME Configuration
15-15
Adding an Unified ICME VRU Script
15-15
Add a New Unified ICME VRU Script
15-16
The Database Menu Option
15-16
Database Subsystem Configuration
15-16