Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Glossary
GL-8
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Excel (XLS) format
Format of data in the Microsoft Excel spreadsheet application.
Expansion server
An additional server, not included in a minimal configuration, that you can add to
your Cisco CRS deployment to expand your capacity for handling contacts in the
Cisco CRS cluster. For example, you can activate the CRS Database, Monitoring,
and Recording components on separate, additional servers.
Export
To convert a file from the format of one application to the format of another
application, or to move data out of one file and import it into another file.
Expression
A formula, evaluated when a Cisco CRS script executes, to determine the value of
a variable.
Field (also database field)
An item in a database record. For example, Name, City, or Zip Code. A group of
fields make up a record.
Grammar
A set of spoken phrases or DTMF digits that can be recognized by a script.
High Availability
An optional server in a Cisco CRS deployment that provides failover capability.
A high availability server automatically takes over for its corresponding active
server within 5 seconds if the active server becomes unavailable.
Unified ICME
Cisco Unified Contact Center Enterprise (Unified ICME). The Unified ICME
component that is responsible for making routing decisions and performing ACD
functions. In CRS 4.0, with the Unified CCGX, Unified CCX can be integrated as
an ACD with the Unified ICME software.