Cisco CRS-1 - Carrier Routing System Router, Administration Manual

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Chapter 3 Provisioning Telephony and Media
Provisioning ASR and TTS in Cisco CRS
3-28
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Step 5 Click Add to apply changes.
Your changes appear in the MRCP ASR Groups list web page.
Provisioning the MRCP TTS Subsystem
The MRCP TTS subsystem converts plain text (UNICODE) into spoken words in
order to provide a user with information or prompt a user to respond to an action.
For example, a company might use TTS to read back a customer’s name, address,
and telephone number for verification before the company ships a requested
product to the customer’s location. Or a customer might dial into a pre-designated
phone number, access a voice portal, and listen to the latest weather report or
stock quotes. TTS can also convert e-mail text to speech and play it back to the
customer over telephone.
To provision the MRCP TTS subsystem, you need to define the following:
• MRCP TTS Providers—Information about the vendor of your TTS system.
•
MRCP TTS Servers—Information about the TTS server’s name, port
location, and available languages.
•
MRCP TTS Default Genders—Information about the default gender setting
for the Locales specified during TTS Server provisioning.
This section contains the following topics:
• Provisioning MRCP TTS Providers, page 3-29
Provider Name
Select a MRCP Provider name from the drop-down list that contains
a list of all previously defined provider names.
Enabled Languages
Select the language(s) that you wish to configure for this group from
the list displayed.
The displayed languages represent the locales configured for all
MRCP ASR servers for the specified provider. If there are no MRCP
ASR servers configured, no languages are displayed. In this case, you
will need to update the group configuration once MRCP ASR servers
have been configured for the specified provider.
Field Name Description