1-54
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
July 2010
Chapter 1 General Troubleshooting
1.6.7 Browser Login Does Not Launch Java
Verify the IP Configuration of Your PC
Step 1
Open a DOS command window by selecting
Start > Run
from the Start menu on your PC.
Step 2
In the Run window open field, type
command
and then click
OK
. The DOS command window appears.
Step 3
At the prompt in the DOS window for Windows 98, Windows NT, Windows 2000, or Windows XP, type
ipconfig
and press the
Enter
key.
The Windows IP configuration information appears, including the IP address, Subnet Mask, and the
Default Gateway.
Step 4
At the prompt in the DOS window, type
ping
followed by the IP address you verified in
Step 5
Press the
Enter
key to execute the command.
•
If the DOS window displays multiple (usually four) replies, the IP configuration is working
properly.
•
If you do not receive a reply, your IP configuration might not be properly set. Contact your network
administrator for instructions to correct the IP configuration of your PC.
1.6.7 Browser Login Does Not Launch Java
Symptom
The message “Loading Java Applet” does not appear and the JRE does not launch during the
initial login.
describes the potential cause of the symptom and the solutions.
Reconfigure the PC Operating System and the Browser
Step 1
From the Windows start menu, click
Settings > Control Panel
.
Step 2
If the Java Plug-in Control Panel does not appear, the JRE might not be installed on your PC.
a.
Run the Cisco ONS 15600 SDH software CD.
b.
Open the
CD drive
:\Windows\JRE folder.
c.
Double-click the
jre-5_0-win
icon to run the JRE installation wizard.
d.
Follow the JRE installation wizard steps.
Step 3
From the Windows start menu, click
Settings > Control Panel
.
Step 4
Double-click the
Java Plug-in 5.0
icon.
Step 5
Click
Advanced
in the Java Plug-in Control Panel.
Table 1-3
Browser Login Does Not Launch Java
Possible Problem
Solution
The PC operating
system and browser are
not properly configured.
Reconfigure the PC operating system and the browser.
See the
“Reconfigure the PC Operating System and the Browser” procedure
.
Summary of Contents for Cisco ONS 15600 SDH
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