Captaris Captaris FaxPress, Supplementary Manual

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Admin Guide > Captaris FaxPress Support Agreement
FaxPress Administrator Guide 506
Software Upgrades
You will receive free software upgrades proactively from Captaris within six (6) weeks of
all new releases. You can download minor software updates from the Captaris Web site.
Technical Support
Support is provided at no charge for the term of the Agreement via email or telephone,
Monday to Friday, 6am to 5PM (PST), excluding Captaris holidays. Technical Support can
be reached by phone at (408) 852-8080 or by fax at (408) 852-8180 or by email at
support@Captaris.com. Captaris’s Customer Services Web site offers 24/7 unlimited free
access to useful product-specific technical information. We encourage you to make sure
of this valuable and comprehensive resource first, before phoning for technical support.
2. Pay Per Incident Support and Services Technical Support is also available on a per
incident basis, if the Standard Support Period has expired and you do not have
Extended Support. Pay Per Incident service is delivered on an incident basis, which
is a single support issue. Please log on to Captaris’s Web site at
www.Captaris.com/support/programs/default.htm, or call Captaris’s Sales
Department at 1-800-289-7555 for the current price of PPI. The service provided
will be charged to your VISA, MasterCard, or American Express card. Captaris will
use reasonable commercial efforts to provide support services in a professional
manner but does not guarantee that every question or problem will be resolved to
your total satisfaction.
3. Out of Warranty Repair If your Product is out of warranty and requires service, you
can call Captaris’s Sales Department at 1-800-289-7555 or email us at
sales@Captaris.com for a price quote to repair your defective unit. Captaris
warrants the repaired part and labor for a period of ninety (90) days.
4. Software Upgrade Support We offer 30 days of no charge technical support to
customers who purchase software upgrades.