Captaris Captaris FaxPress, Supplementary Manual

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Admin Guide > Receiving a Test Fax
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Receiving a Test Fax
If your phone system supports automatic routing, and the FaxPress has been properly
configured to use it, the FaxPress will route inbound faxes directly to each user’s FaxPress
mailbox. (See Automatic Routing and PBX Integration on page 81 in this chapter.) If
automatic routing is not configured, the FaxPress will, by default, route all incoming faxes
to the Unaddressed user mailbox. The faxes in the Unaddressed box can only be seen
by users with Administrator or Router privileges.
Incoming faxes can be sorted by To receive the test fax you sent to the Administrator
mailbox in Sending a Test Fax on page 107, follow these steps:
1. Select the All Folders view, expand the Mailbox and select the Incoming Fax
Queue to view the incoming test fax. Right-clicking on the incoming fax displays
a variety of options.
Note: You can also see the Incoming Fax Queue from the Mailbox folder
view.
2. After using the Administrator account to confirm the test fax was a success, see
to create and configure new FaxPress accounts for your users.
Note: For more information on receiving faxes, see Receiving Faxes on page 1
in the FaxPress User Guide.
Routing Faxes
Until automatic routing is configured, all incoming faxes will be sent by default to the
Unaddressed Faxes folder, accessible from the Administrator mailbox. (See About the
Administrator Mailbox on page 72 for more information.) The faxes must then be routed
from the Unaddressed mailbox to the recipients. Faxes can be routed either by right-
clicking on the fax and selecting Route, or by using the drag & drop Routing Tool.
The FaxPress drag & drop fax Routing Tool allows users with Router privileges to route
inbound faxes right to users’ FaxPress mailboxes with a single mouse click. The Router can
view only the first page (cover page) of the fax, maintaining the privacy and confidentiality
of the fax transaction content.
To use the drag & drop Routing Tool, follow these steps:
1. In FaxPress, with the Unaddressed Faxes folder selected, go to Fax>Routing
Tool.