Canon MultiPASS C530 User Manual Download Page 296

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Chapter 8

Troubleshooting

8-1

Chapter 8

Troubleshooting

If your MultiPASS is not operating properly, use the information and suggestions in this chapter to
try and resolve the problem.

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If You Cannot Solve the Problem.................................................................................................8-2

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Clearing Jams ................................................................................................................................8-4

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Jams in the Automatic Document Feeder (ADF)...................................................................8-4

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Jams in the Multi-Purpose Tray ..............................................................................................8-7

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LCD Messages ...............................................................................................................................8-9

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Printing Problems .......................................................................................................................8-18

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Print Quality Problems...............................................................................................................8-24

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Color Printing and Copying Problems......................................................................................8-26

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Paper Feeding Problems .............................................................................................................8-30

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Faxing Problems..........................................................................................................................8-33

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Telephone Problems....................................................................................................................8-40

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Copying Problems.......................................................................................................................8-42

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General Problems........................................................................................................................8-43

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If the Power Goes Out ................................................................................................................8-45

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MultiPASS Hardware Cannot Initialize .....................................................................................8-47

Summary of Contents for MultiPASS C530

Page 1: ...User s Manual MULTIPASS C530 C560 COLOR BUBBLE JET PRINTER FAX SCANNER COPIER ...

Page 2: ...believed reliable but the accuracy and completeness thereof are not guaranteed or warranted and they are not intended to be nor should they be understood to be representations or warranties concerning the products described Your MultiPASS and the software media included with your system have been sold to you subject to the limited warranties set forth in the warranty and license agreement enclosed...

Page 3: ...ange is a service mark of Canon Inc All other product and brand names are trademarks or service marks of their respective owners ENERGY STAR COMPLIANT As an ENERGY STAR Partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Preface iii ...

Page 4: ...ary telephone set is to be used 2 Order an RJ11 C modular jack USOC code which should be installed by the phone company If the RJ11 C jack is not present installation cannot occur 3 Order a normal business line from your telephone company s business representative The line should be a regular voice grade line or the equivalent Use one line per unit DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATION...

Page 5: ...let or power line shared with other appliances that cause electrical noise Air conditioners electric typewriters copiers and machines of this sort generate electrical noise which often interferes with communications equipment and the sending and receiving of documents CONNECTION OF THE EQUIPMENT This equipment complies with Part 68 of the FCC rules On the rear panel of this equipment is a label th...

Page 6: ...tain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area IN CASE OF EQUIPMENT MALFUNCTION Should any malfunction occur which cannot be corrected by the procedures described in this User s Manual disconnect the equipment from the telephone line or unplug the power cord The telephon...

Page 7: ... prior notice to the user WARNING Do not make any changes or modifications to the equipment unless otherwise specified in this manual If such changes or modifications should be made you could be required to stop operation of the equipment MultiPASS C530 Facsimile Transceiver Model H12159 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This ...

Page 8: ...e to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected...

Page 9: ...at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual To automatically enter this information into your MultiPASS follow the instructions in your Quick ...

Page 10: ...andard 4 pin modular phone plug Touch tone is recommended if available in your area 2 Order an RJ11 C modular jack USOC code which should be installed by the phone company If the RJ11 C jack is not present installation cannot occur 3 Order a normal business line from your telephone company s business representative The line should be a regular voice grade line or equivalent Use one line per unit D...

Page 11: ...ptacle Single or Duplex It should be independent from copiers heaters air conditioners or any electric equipment that is thermostatically controlled The rated value is 120 volts and 15 amperes The RJ11 C modular jack should be relatively close to the power outlet to facilitate installation NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment m...

Page 12: ... give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas c Users should not attempt to make such connections t...

Page 13: ... be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN of this product is 0 3 CANON CANADA INC 1 800 263 1121 24 HOURS A DAY SEVEN DAYS A WEEK Preface xiii ...

Page 14: ...rements 1 6 Supplies and Accessories 1 7 BJ Cartridges and Ink Tanks 1 7 Canon Specialty Papers 1 9 Using Your Documentation 1 10 Type Conventions Used in This Manual 1 11 Getting Help From Canon 1 14 Servicing the MultiPASS 1 15 Important Safety Instructions 1 16 Main Components of the MultiPASS 1 21 Front View 1 21 Back View 1 23 Inside View 1 24 Operation Panel 1 25 Special Function Buttons 1 2...

Page 15: ...s Specialty Papers 2 26 Specialty Paper Guidelines 2 26 Printing on High Resolution Paper 2 30 Printing on Fabric Sheets 2 35 Printing on Banner Paper 2 39 Chapter 3 Printing Printing a Document 3 3 Printing Envelopes 3 4 Working With Print Options Windows 98 95 3 5 Changing the Printer Settings A Summary 3 5 Choosing a Print Mode 3 6 Changing the Print Mode Settings 3 10 Editing a Custom Print Mo...

Page 16: ...e Printer Settings A Summary 3 41 Choosing a Print Mode 3 42 Changing the Print Mode Settings 3 45 Editing a Custom Print Mode 3 54 Deleting a Custom Print Mode 3 55 Saving a Custom Print Mode as a File 3 56 Setting Paper Options 3 58 Setting Default Printing Options 3 64 Displaying Printer Driver Information 3 66 Sharing the Printer Installation 3 66 Setting Up Your MultiPASS for Sharing 3 67 Ins...

Page 17: ...1 Setting the Paper Type for Color Copying 4 25 Setting the Length of the Bottom Margin for Color Printing 4 27 Chapter 5 Sending Faxes Preparing to Send a Fax 5 3 Adjusting the Quality of Your Faxes 5 3 Dialing Methods 5 7 Sending Methods 5 9 Memory Sending 5 9 Manual Sending 5 12 Canceling Sending 5 15 Removing the Document From the Automatic Document Feeder ADF 5 16 Redialing When the Line Is B...

Page 18: ...ng Distance Number 5 37 Switching Temporarily to Tone Dialing 5 39 Chapter 6 Receiving Faxes Different Ways to Receive a Fax 6 2 Receiving Both Faxes and Telephone Calls Automatically Fax Tel Mode 6 4 Receiving Faxes Manually MANUAL MODE 6 5 Receiving Faxes Automatically FAX ONLY MODE 6 5 Receiving With an Answering Machine ANS MACHINE MODE 6 5 Receiving Using the Distinctive Ring Pattern Detectio...

Page 19: ...e BJ Cartridge Print Head 7 18 When to Replace the BJ Cartridge 7 21 Replacing the BJ Cartridge 7 23 Replacing an Ink Tank in the BC 21e Color BJ Cartridge 7 33 Storing a BJ Cartridge 7 41 Transporting the MultiPASS 7 43 Chapter 8 Troubleshooting If You Cannot Solve the Problem 8 2 Clearing Jams 8 4 Jams in the Automatic Document Feeder ADF 8 4 Jams in the Multi Purpose Tray 8 7 LCD Messages 8 9 P...

Page 20: ...s 8 40 Copying Problems 8 42 General Problems 8 43 If the Power Goes Out 8 45 MultiPASS Hardwware Cannot Initialize 8 47 Appendix A Specifications Printing Specifications A 2 BJ Cartridges A 7 Facsimile A 8 Copier A 11 Scanner A 13 MultiPASS Desktop Manager for Windows A 18 General Specifications A 19 Glossary G 1 Table of Contents xx ...

Page 21: ... 3 Main Features of the MultiPASS 1 4 Using the MultiPASS With the MultiPASS Desktop Manager for Windows 1 5 Hardware and Software Requirements 1 6 Supplies and Accessories 1 7 BJ Cartridges and Ink Tanks 1 7 Canon Specialty Papers 1 9 Using Your Documentation 1 10 Type Conventions Used in This Manual 1 11 Getting Help From Canon 1 14 Servicing the MultiPASS 1 15 Important Safety Instructions 1 16...

Page 22: ...Chapter 1 Introduction 1 2 Main Components of the MultiPASS 1 21 Front View 1 21 Back View 1 23 Inside View 1 24 Operation Panel 1 25 Special Function Buttons 1 26 ...

Page 23: ... the multi talented color printer for your home office and the whole family We are sure that your MultiPASS will provide all you need in one machine Color Bubble Jet printer plain paper fax PC fax color copier and color scanner Chapter 1 Introduction 1 3 ...

Page 24: ...anner In addition you can attach a telephone and or an answering machine to your MultiPASS Your MultiPASS includes the MultiPASS Desktop Manager for Windows software version 3 10 This exclusive Canon software package provides you with a PC Fax you can print fax scan and use the telephone from within your computer s Windows environment n The PC faxing capabilities of the MultiPASS Desktop Manager p...

Page 25: ...tiPASS Desktop Manager for Windows allows you to use the printing faxing scanning and telephone functions of your MultiPASS directly from your computer For more details on using your MultiPASS with the MultiPASS Desktop Manager refer to the MultiPASS Desktop Manager Software Guide This manual is in Adobe Acrobat PDF format on your Install Me First CD You can open the Software Guide from your CD or...

Page 26: ...ndows 98 95 or NT 4 0 For Microsoft Windows NT 4 0 Service Pack 3 or later 32 megabytes MB of RAM 64 MB of RAM recommended 60 MB of available hard disk space 150 MB recommended CD ROM drive or access to one over a network connection 256 color SVGA monitor or better Bi directional shielded IEEE 1284 compatible parallel cable 6 6 feet 2 meters in length or shorter For help purchasing the correct cab...

Page 27: ...d to offer you supplies as you need them To find a dealer near you call the Canon Referral Service at 1 800 OK CANON 1 800 652 2666 If supplies are not available from your local dealer you can order directly from Canon by calling 1 800 385 2155 BJ Cartridges and Ink Tanks Your MultiPASS comes with One BC 21e Color BJ Cartridge One SB 21 Ink Cartridge Storage Box One extra BCI 21 Black Ink Tank You...

Page 28: ...s and ink tanks n Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet products than any other organization Canon does not prohibit the use of third party inks and the use of third party inks does not invalidate the product s limited warranty However Canon cannot guarantee the quality or performance of your MultiPASS when you are using ...

Page 29: ...oto Paper Banner Paper Brilliant White Paper High Resolution Paper T Shirt Transfers Greeting Cards Bubble Jet Paper water resistant Fabric Sheet Transparencies Back Print Film High Gloss Film See Chapter 2 Paper Handling for details on Canon s Specialty Papers Chapter 1 Introduction 1 9 ...

Page 30: ...ctions on how to install the software that comes with the MultiPASS including the MultiPASS Desktop Manager for Windows ScanGear for MultiPASS and the MultiPASS Printer Driver This software enables you to use all the features of the MultiPASS color printing color copying color faxing PC faxing and color scanning MultiPASS C530 C560 User s Manual This online manual in Adobe Acrobat format offers de...

Page 31: ...bat format describes how you use the operation panel on the MultiPASS to control all your faxing and receiving functions If you decide not to install the MultiPASS Desktop Manager you can still use many of the features of the MultiPASS In this case you will define and control the features of the MultiPASS through the operation panel Type Conventions Used in This Manual Please read the list below o...

Page 32: ...f settings or features from which you select an item to set up or change A menu has a title which appears in the LCD display d and u buttons The d and u buttons are used to select an item in a menu Press d to select the next item and press u to select the previous item transaction number When you send or receive a document your unit automatically assigns the document a unique transaction number A ...

Page 33: ...he buttons you press the lights on the operation panel and any commands you enter at your computer The names of buttons and lights you see appear in this typeface Alarm What you see in the LCD display appears in this typeface REGISTRATION Chapter 1 Introduction 1 13 ...

Page 34: ...s not listed above regarding urgent product questions or for products no longer under warranty 1 800 423 2366 Or for a charge of 2 50 per minute to a maximum of 25 00 per call 1 900 246 1200 To find out about all Canon products and accessories to download the latest drivers and to explore all your technical support options incuding e mail support visit the Canon Computer Systems Inc Web site www c...

Page 35: ...r proof of purchase to obtain warranty service Be sure to fill out the Registration card and send it in This will help Canon give you better support service If you seem to have a problem try to solve it by referring to the troubleshooting information in Chapter 8 Troubleshooting If you cannot solve the problem contact the Canon Computer Systems Customer Care Center If you feel your MultiPASS needs...

Page 36: ...uctions marked on the MultiPASS Place the MultiPASS on a level surface To avoid serious damage from falling never place the unit on an unstable cart stand or table Do not use the MultiPASS near water Make sure that no wet or humid objects come into contact with the unit Do not use or store the unit outdoors To ensure reliable operation of the MultiPASS and to protect it from overheating which can ...

Page 37: ...you use an extension cord with the MultiPASS make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total ampere rating of all products plugged into the wall outlet does not exceed the current amperage of the circuit breaker Do not push objects of any kind into the slots or openings on ...

Page 38: ...a open so you can reach the outlet quickly If you notice anything unusual smoke strange odors noises around the MultiPASS unplug the unit immediately and call the Canon Customer Care Center To avoid paper jams never unplug the power cord open the printer cover or remove paper from the multi purpose tray while printing Keep the MultiPASS away from direct sunlight as this may damage the unit If you ...

Page 39: ...pport or document tray Unplug the MultiPASS from the wall outlet and refer service to qualified personnel under the following conditions When the power cord or plug is damaged or frayed If liquid has spilled into the unit If the unit has been exposed to rain or water Chapter 1 Introduction 1 19 ...

Page 40: ...dicating a need for service Plug the MultiPASS into a standard 120 V AC power outlet Do not attempt to use it outside of the country where you purchased it Do not plug the MultiPASS into the same circuit as an appliance such as an air conditioner electric typewriter television or copier Such devices generate electrical noise that can interfere with your MultiPASS sending and receiving faxes Check ...

Page 41: ...ENT SUPPORT Holds documents as they feed into the Automatic Document Feeder ADF PAPER REST Supports print media stacked in the multi purpose tray MULTI PURPOSE TRAY Holds plain paper and other print media OPERATION PANEL Use to control the MultiPASS PAPER GUIDE Keeps print media in position Adjust to the width of the print media DOCUMENT GUIDES Keep the document in position when being scanned Adju...

Page 42: ... closed serves as a cover for the operation panel PAPER OUTPUT GUIDES Hold high resolution paper when using the BC 22e Photo BJ Cartridge Also hold banner paper OUTPUT TRAY EXTENSION Holds printed pages as they exit the MultiPASS OUTPUT TRAY Holds printed pages as they exit the MultiPASS Front View continued ...

Page 43: ...Back View Chapter 1 Introduction 1 23 PARALLEL INTERFACE PORT POWER CORD CONNECTOR DATA MODEM JACK TELEPHONE LINE JACK TELEPHONE ANSWERING MACHINE JACK ...

Page 44: ...24 ADF CARTRIDGE BUTTON Press this button to move the cartridge holder to its center position for installing or replacing the BJ cartridge or ink tank CARTRIDGE HOLDER PAPER THICKNESS LEVER Adjust for the type of print media you are using ...

Page 45: ...tion Memory Reference Data Registration Space Cleaning Set Clear Report Alarm Hook 1 2 3 4 5 6 7 8 9 10 11 12 13 14 MultiPASS C530 DOCUMENT FEED LEVER LCD DISPLAY Alarm LIGHT ONE TOUCH SPEED DIALING SPECIAL FUNCTION BUTTONS Color B W BUTTON Receive Mode BUTTON Copy BUTTON Stop BUTTON Resolution BUTTON Start Scan BUTTON Coded Dial BUTTON Hook BUTTON Redial Pause BUTTON NUMERIC BUTTONS Chapter 1 Int...

Page 46: ...on its light LCD Display Displays messages and prompts during operation and displays selections text numbers and names when registering information Receive Mode Button Selects the receive mode Alarm Light Flashes when an error occurs or when the MultiPASS is out of paper or ink One Touch Speed Dial Special Function Buttons Dial fax telephone numbers registered for one touch speed dialing Also used...

Page 47: ... and a two digit code to dial a fax telephone number that you have registered for coded speed dialing Start Scan Button Starts sending receiving scanning and copying Resolution Button Selects the resolution the MultiPASS uses for the document you are sending or copying Stop Button Cancels sending receiving registering data copying and other operations and returns the MultiPASS to standby mode Copy...

Page 48: ...Special Function Buttons Resume 01 02 03 04 05 06 07 08 09 10 11 12 Function Memory Reference Data Registration Space Cleaning Set Clear Report Chapter 1 Introduction 1 28 ...

Page 49: ...forms operations with documents currently stored in memory including printing a list of documents printing a document and deleting a document Space Button Enters a space between letters and numbers when registering information Button Enters a plus sign when registering your unit telephone fax number l l r Buttons Move the cursor left or right when registering data Report Button Prints reports cont...

Page 50: ...tton Light Accesses the special function buttons To use the special function buttons press this button to turn on its light To use the one touch speed dialing buttons press to turn off its light Set Button Selects a menu setting and registers information during data registration Resume Button Form feeds paper when printing and resumes printing after an error is corrected Chapter 1 Introduction 1 3...

Page 51: ...ng Print Media 2 4 Print Media Guidelines 2 8 Setting the Paper Thickness Lever 2 9 Loading Paper 2 14 Guidelines 2 14 Loading Paper in the Multi Purpose Tray 2 17 Loading Envelopes 2 23 Using Canon s Specialty Papers 2 26 Specialty Paper Guidelines 2 26 Printing on High Resolution Paper 2 30 Printing on Fabric Sheets 2 35 Printing on Banner Paper 2 39 Chapter 2 Paper Handling 2 1 ...

Page 52: ... lb Approx 100 sheets 8 5 14 in Max 0 4 in 10 mm stack A4 17 24 lb Approx 100 sheets 210 297 mm Max 0 4 in 10 mm stack Envelopes U S Commercial No 10 10 envelopes 9 5 4 1 in European DL 10 envelopes 220 110 mm Glossy photo A4 Letter 1 sheet paper Banner paper Max 66 in 1 sheet 2 to 6 long 1676 mm Brilliant white paper Letter Approx 100 sheets High resolution A4 Letter Approx 10 sheets paper Chapte...

Page 53: ...Approx 100 sheets paper Max 0 4 in 10 mm stack Fabric sheets 9 5 14 in 1 sheet 241 3 355 6 mm Transparencies A4 Letter 50 sheets Back print film A4 Letter 10 sheets High gloss film A4 Letter 1 sheet For specifications on the printable area of papers and envelopes see Appendix A Specifications Chapter 2 Paper Handling 2 3 ...

Page 54: ...nd paper and typical letterhead Your unit does not require special ink jet paper and produces letter quality print on most plain bond paper including cotton bond and photocopy paper Always use paper without curls folds staples or damaged edges Copier paper has a preferred side for printing Look at the label on the package to see which side to print on Envelopes nvelopes The MultiPASS can print on ...

Page 55: ...prints from your MultiPASS Banner Paper This paper is specifically designed for printing one continuous sheet in a banner format The connected sheets are divided by a perforation You can print from two to six sheets at one time Canon s Banner Paper is specially designed for use with Bubble Jet printers and to produce bright and vivid color images Brilliant White Paper Canon s unique paper formulat...

Page 56: ...the Media Type in the MultiPASS printer driver so when you iron it on the T shirt the image is viewed correctly Greeting Cards Get the most out of your Canon Creative or other card making software with Canon Greeting Cards These cards give your unique personalized cards the look and feel of professional cards You can create cards invitations announcements and more The cards come in regular size an...

Page 57: ...s designed to deliver sharp brilliant high intensity color images suitable for business presentations design work or professional reports Back print film is printed on the back non glossy side of the film in mirror image and then viewed from the front glossy side using a backlit device such as a light box For more details ask your Canon dealer or refer to the manual supplied with the film High Glo...

Page 58: ...idelines when selecting or loading print media Attempting to print on damp curled wrinkled or torn print media can cause jams and poor print quality Use cut sheet paper only You cannot use multipart paper When using graph paper the lines may not match because the 1 6 inch 4 mm line spacing of the printer is slightly less than that of graph paper If the print density of your page is very high light...

Page 59: ...aper or other print media in the multi purpose tray set the paper thickness lever The paper thickness lever adjusts the gap between the print head and the print paper to suit the paper s thickness Set to the left m for paper and most other print media Set to the right A for envelopes and Canon Fabric Sheet n If the paper thickness lever is not set correctly before printing smudging and poor print ...

Page 60: ...Set the paper thickness lever as follows 1 Open the document tray Chapter 2 Paper Handling 2 10 ...

Page 61: ...document guides and lifting If the ADF does not open easily slide the document guides outward and then open the ADF DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT DO NOT TOUCH THE RIBBON CABLE Chapter 2 Paper Handling 2 11 ...

Page 62: ... Press the cartridge button The cartridge holder moves to the center of the unit c Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS Chapter 2 Paper Handling 2 12 ...

Page 63: ... Press the cartridge button The cartridge holder moves to its home position on the right side of the unit c Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS In k C a rtrid g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 2 Paper Handling 2 13 ...

Page 64: ...kewed or multiple sheets being fed do not stack them in the multi purpose tray but feed them one sheet at a time Guidelines When automatically feeding a stack of paper in the multi purpose tray follow these guidelines To avoid paper jams and poor print quality never try to print on damp curled wrinkled or torn paper Do not try to load paper into the multi purpose tray beyond the paper limit mark o...

Page 65: ...iods of time longer sheets of paper may become bent or curled over time This may cause the paper to misfeed or jam Depending on the density of your printed pages the ink may need time to dry Within two or three seconds the ink becomes smudge resistant After drying for several minutes the ink becomes water resistant NO GAP HERE NO GAP HERE PAPER LIMIT MARK Chapter 2 Paper Handling 2 15 ...

Page 66: ... otherwise paper jams may occur The platen a roller on the inside of the unit may become inked if you print data beyond the width of the page If this happens clean the platen with a soft cloth see page 7 8 Let the paper run out before you refill the multi purpose tray Avoid mixing new paper with paper remaining in the tray Use cut sheet paper only not paper that comes on a roll Do not use paper th...

Page 67: ...the Paper Thickness Lever c To avoid paper jams smearing and other problems do not open the ADF to set the paper thickness lever while the MultiPASS is printing In k C a rtr id g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 2 Paper Handling 2 17 ...

Page 68: ...2 Pull the paper rest up until it stops Chapter 2 Paper Handling 2 18 ...

Page 69: ...3 Move the paper guide to the left to match the size of your paper Chapter 2 Paper Handling 2 19 ...

Page 70: ...4 Prepare a stack of paper by fanning the edge that will feed into the unit first and then tapping the stack on a flat surface to even its edges Chapter 2 Paper Handling 2 20 ...

Page 71: ... that the right edge of the stack is aligned with the right side of the multi purpose tray The multi purpose tray holds up to 100 sheets of plain paper 20 lb 75 g m2 paper n Make sure the top of the stack is below the paper limit mark Chapter 2 Paper Handling 2 21 D ...

Page 72: ...6 Slide the paper guide snugly against the left edge of the stack The MultiPASS is now ready to print Chapter 2 Paper Handling 2 22 ...

Page 73: ...kness lever is set to the right A Setting the Paper Thickness Lever c To avoid paper jams smearing and other problems do not open the ADF to set the paper thickness lever while the MultiPASS is printing In k C a rtrid g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 2 Paper Handling 2 23 ...

Page 74: ...Press all the way around the envelopes to remove any curls and expel air from inside the envelopes Also press firmly on the area that corresponds to the edges of the flap 3 Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently FLAP Chapter 2 Paper Handling 2 24 ...

Page 75: ... of the stack is aligned with the right side of the multi purpose tray Then slide the paper guide snugly against the left edge of the stack Insert the envelopes with the print side up Feed the top of the envelope return address portion into the multi purpose tray first Make sure the back flap is toward the multi purpose tray FLAP Chapter 2 Paper Handling 2 25 ...

Page 76: ... and describes special procedures required for high resolution paper fabric sheets and banner paper Specialty Paper Guidelines n Be sure to read any instructions that come with your Canon specialty paper These instructions provide important information regarding how to achieve the highest print quality with these papers Chapter 2 Paper Handling 2 26 ...

Page 77: ...ith water or diluted dishwashing detergent solution Let the printed sheets of film or paper dry completely before storing them Paper Type Drying Time Canon High Gloss Film 10 minutes Canon Glossy Photo Paper 10 minutes Canon Fabric Sheet 1 hour Canon Transparencies 15 minutes Canon Back Print Film 15 minutes When your output has dried completely cover its printed side with a sheet of plain not coa...

Page 78: ...nting To avoid smudging caused by fingerprints use a pair of thin cloth gloves while loading and handling film To avoid fading do not expose printed film to prolonged sunlight Store unused papers and films flat Do not remove papers from their protective packaging until you are ready to use them Store unused film at temperatures between 59 F and 86 F 15 C and 30 C The relative humidity should be be...

Page 79: ...1 Cover the nonglossy side of the film with a sheet of plain paper 2 Roll the film and paper up in the direction opposite to the curl Do not roll the film too tight The film and paper rolled together should be about one inch 2 5 cm in diameter Chapter 2 Paper Handling 2 29 ...

Page 80: ... output guides as described below Loading Paper in the Multi Purpose Tray After using a package of High Resolution Paper be sure to perform the cleaning operation Using the Cleaning Sheet Using the Paper Output Guides When printing on High Resolution Paper or Banner Paper use the guides on the paper output tray to help support the printed sheet as it exits the unit This will keep the sheet from sa...

Page 81: ...put guides 2 When you finish printing on High Resolution Paper or Banner Paper lower the paper output guides n Always lower the paper output guides when using the MultiPASS as a fax machine in the raised position they can cause the faxes to pile up and jam Chapter 2 Paper Handling 2 31 ...

Page 82: ...paper to remove paper dust from the unit s rollers this will help prevent paper feed problems 1 Make sure the paper thickness lever is set to the left m Setting the Paper Thickness Lever c To avoid paper jams smearing and other problems do not open the ADF to set the paper thickness lever while the MultiPASS is printing Chapter 2 Paper Handling 2 32 In k C a rtrid g e B C l 2 1 C o lo r M a d e in...

Page 83: ...ou and down going into the multi purpose tray insert the sheet into the multi purpose tray until it stops so that the right edge of the sheet is aligned with the right side of the multi purpose tray Then slide the paper guide snugly against the left edge of the cleaning sheet Chapter 2 Paper Handling 2 33 ...

Page 84: ...4 Open the document tray 5 Press Function 6 Press Cleaning 7 Use d or u to select ROLLER CLEANING ROLLER CLEANING 02 08 NOZZLE CHECK 10 Cleaning Function Chapter 2 Paper Handling 2 34 ...

Page 85: ...ribes special handling procedures Be sure to look through this booklet for special information regarding the fabric sheet n Do not use the fixing agent that is supplied with the Fabric Sheet This agent is not needed when printing with the MultiPASS Do not touch newly printed fabric sheets until the ink has dried completely This takes about an hour Set Chapter 2 Paper Handling 2 35 ...

Page 86: ... Setting the Paper Thickness Lever c To avoid paper jams smearing and other problems do not open the ADF to set the paper thickness lever while the MultiPASS is printing In k C a rtrid g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 2 Paper Handling 2 36 ...

Page 87: ...pose tray insert one sheet into the multi purpose tray until it stops so that the right edge of the sheet is aligned with the right side of the multi purpose tray Then slide the paper guide snugly against the left edge of the sheet OPEN END AT THE TOP Chapter 2 Paper Handling 2 37 ...

Page 88: ...ly 5 When dry peel the film backing from the printed fabric sheet 6 Wash the printed fabric sheet for about three minutes under lukewarm running water to remove extra ink 7 Hang the fabric sheet up to dry it again 8 Iron the dried fabric sheet with a clothes iron n See the booklet that comes with the Fabric Sheet for details on drying and washing Chapter 2 Paper Handling 2 38 ...

Page 89: ...ive actual printed pages for a total of six pages including the first sheet on which the banner cannot be printed n Always leave an extra sheet at the end of the banner just in case the type runs over Printing on banner paper requires quite a bit of ink If you think your BJ cartridge may run out of ink use a new BJ cartridge For best print results on banner paper use light design patterns To preve...

Page 90: ...1 Place the MultiPASS near the edge of a table so that the paper can flow over the edge as it exits the unit Make sure the paper rest is extended Chapter 2 Paper Handling 2 40 ...

Page 91: ...Lever c To avoid paper jams smearing and other problems do not open the ADF to set the paper thickness lever while the MultiPASS is printing In k C a rtr id g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 2 Paper Handling 2 41 ...

Page 92: ...3 Raise both paper output guides to a vertical position Chapter 2 Paper Handling 2 42 ...

Page 93: ...4 Cut the banner paper along one of the perforations to the length required Your banner can be up to six sheets 66 inches 1676 mm long Chapter 2 Paper Handling 2 43 ...

Page 94: ...5 Place the banner paper behind the unit on a flat surface 6 Gently fold along the perforations between the first and second sheets Chapter 2 Paper Handling 2 44 ...

Page 95: ... multi purpose tray until it stops so that the right edge of the sheet is aligned with the right side of the multi purpose tray Make sure the sheets behind the unit are aligned with the multi purpose tray Chapter 2 Paper Handling 2 45 ...

Page 96: ...er guide against the left edge of the sheet leaving a 0 04 inch 1 mm gap between the paper guide and the edge of the sheet Make sure the sheet is under the tabs on the multi purpose tray Chapter 2 Paper Handling 2 46 ...

Page 97: ...9 Your MultiPASS is now ready to print Set your PC to print on the banner paper Allow the paper to flow over the edge of the table as it exits the MultiPASS Chapter 2 Paper Handling 2 47 ...

Page 98: ...ns Windows 98 95 3 5 Changing the Printer Settings A Summary 3 5 Choosing a Print Mode 3 6 Changing the Print Mode Settings 3 10 Editing a Custom Print Mode 3 19 Deleting a Custom Print Mode 3 20 Saving a Custom Print Mode as a File 3 21 Setting Paper Options 3 23 Setting Other Print Features 3 28 Creating or Changing a Stamp 3 31 Setting Default Printer Options 3 40 Displaying Printer Driver Info...

Page 99: ... Custom Print Mode 3 54 Deleting a Custom Print Mode 3 55 Saving a Custom Print Mode as a File 3 56 Setting Paper Options 3 58 Setting Default Printing Options 3 64 Displaying Printer Driver Information 3 66 Sharing the Printer Installation 3 66 Setting Up Your MultiPASS for Sharing 3 67 Installing the Printer Driver on a Client System 3 69 Chapter 3 Printing 3 2 ...

Page 100: ...Therefore for detailed instructions see the user documentation for the specific application from which you are printing The following instructions summarize the general procedures for printing a document To print a document 1 With your document open click the Print command In most Windows applications the print command is on the File menu or toolbar 2 In the Print dialog box make sure the MultiPAS...

Page 101: ...nting results Avoid using the following types of envelopes They may cause jams or smears or may damage your printer With windows holes perforations cutouts and double flaps Made with special coated or deeply embossed paper With peel off sealing strips With letters enclosed in the envelope Be sure to place envelopes faceup when printing Stack up to 10 envelopes in the multi purpose tray to feed the...

Page 102: ...ly However you may want to change these settings for certain documents The following instructions summarize the general procedures for changing printer settings For detailed information on specific printer options refer to later sections in this chapter To change print options 1 With your document open click the Print command In most Windows applications this command is on the File menu or toolbar...

Page 103: ...printing a document you choose a print mode A print mode specifies print quality and color settings Initially when you first install the MultiPASS software there are a number of factory defined print modes You can temporarily change the settings for a predefined print mode when printing a particular document You can also save your changed settings as a new print mode to use when printing future do...

Page 104: ...To choose a print mode 1 In the Printer Properties dialog box select the Main tab Chapter 3 Printing 3 7 ...

Page 105: ...the document is printed at a higher quality than Text mode Graphics Click if you desire crisp and sharp border distinctions between the colors of your illustrations Photo Click if you want your images to appear smoother and lifelike in color Because the Photo print mode provides a high print quality expect your print job to take longer to complete Super Photo Click when you want to make an exact r...

Page 106: ...boxes and illustration area below the Choose Print Mode option 3 If you want to temporarily change the following settings for the predefined mode you selected In the BJ Cartridge box click the type of BJ cartridge you want to use for printing your document such as black or color Select Grayscale Print if you want color data in your document converted to grayscale monochrome values In the Media Typ...

Page 107: ...ialog box on the Main tab click the print mode you want to change Then click Advanced 2 In the Properties dialog box specify your desired print mode settings on the Quality and Color tabs 3 If you want to save your settings to print future documents click the Save tab and save the settings as a custom print mode Saving a Custom Print Mode as a File 4 When you have completed your entries on the Qua...

Page 108: ...e Quality tab in the Printer Properties dialog box The setting of one quality option may affect the settings available for another quality option For example if you set the BJ cartridge as Photo the Halftoning option is automatically set to Diffusion Chapter 3 Printing 3 11 ...

Page 109: ... the desired method for feeding paper into the printer Print Quality Move the slider to set the desired balance between print speed and print quality Generally the higher or finer the print quality the slower the print speed Halftoning Select the desired halftoning method Auto Click to have the system automatically use the most appropriate halftoning method based on the different types of image da...

Page 110: ...s a higher quality of printed output Image Optimizer Select to smooth the jagged appearance of an image when printing This option is particularly useful for low resolution images such as Web pages Optimization may not work well with some applications or with certain image resolutions Selecting this option may increase the print time Photo Optimizer Select to adjust a digital camera image when prin...

Page 111: ...Setting Color Print Mode Options To ensure colors are printed accurately you set the following options on the Color tab in the Properties dialog box Chapter 3 Printing 3 14 ...

Page 112: ...loration is modified when you change the balance of the color inks Since color is generally adjusted from within your software application use this option for fine adjustments only Output Style Select your desired output emphasis Accurate Click to emphasize accurate natural looking intermediate colors such as skin tones or sky or natural green colors Vivid Click to emphasize vivid brilliant primar...

Page 113: ... contrast of the dark areas is lower Intensity Move the slider to increase or decrease the level of darkness or lightness of your document Saving a Custom Print Mode After you change the settings on the Quality and Color tabs you can save the print mode for future use For example one print mode may be appropriate when printing a Word document and another when printing a Photoshop graphic To quickl...

Page 114: ...a name for the new print mode in the Title box 2 In the Icon Selection box click an icon to illustrate your new print mode The icon you select for your custom print mode will then appear in the Choose Print Mode box on the Main tab Chapter 3 Printing 3 17 ...

Page 115: ...defined and custom print mode icons display on the Main tab in a predefined order If the current order is not convenient for you you can move the icons thereby adjusting the display order To adjust the display order of the print mode icons 1 On the Save tab in the Saved Settings box click the print mode icon you want to move in its display order Move Left Move Right ...

Page 116: ...created earlier You cannot permanently change and save the settings for a factory defined print mode To edit a custom print mode 1 In the Printer Properties dialog box on the Main tab click the custom print mode that you want to edit 2 Click Advanced 3 In the Properties dialog box on the Quality and Color tabs make your desired changes 4 On the Save tab make sure that the print mode that you speci...

Page 117: ... 1 In the Printer Properties dialog box on the Main tab click the custom print mode that you want to delete 2 Click Advanced 3 In the Properties dialog box on the Save tab make sure the print mode you clicked in Step 1 is selected in the Saved Settings box Then click Delete 4 When prompted confirm that you want to delete the print mode Your custom print mode no longer appears Chapter 3 Printing 3 ...

Page 118: ...retrieve the file To save a custom print mode as a file 1 In the Printer Properties dialog box on the Main tab click Advanced 2 In the Properties dialog box select the Save tab 3 In the Saved Settings list click the print mode that you want to save as a file 4 Click Save As 5 In the Save File dialog box click the folder where you want to save the file Then type a name for the file 6 Click OK Your ...

Page 119: ...Advanced 2 In the Properties dialog box click the Save tab and then click Open 3 In the Open File dialog box click the following the folder where you saved your print mode the name of the file for your saved print mode that you want to retrieve and the corresponding icon for the saved print mode 4 Click OK Your retrieved print mode appears in the Saved Settings box on the Save tab and in the Choos...

Page 120: ...per Options In addition to choosing the print mode and changing any print quality and color settings you can set the following options on the Paper tab in the Printer Properties dialog box Chapter 3 Printing 3 23 ...

Page 121: ...tion If you want to define your own page size click Custom Then in the Custom Paper Size dialog box specify the width height and unit measure for the size Normal size Printing Click if you want to print your document in its actual size not reducing or enlarging the size of the printing Scaled Printing Click if you want to reduce or enlarge the printing of your document Chapter 3 Printing 3 24 ...

Page 122: ... Printer Paper Size If you selected Scaled Printing or Page Layout Printing select the size of the paper in your printer on which you are printing If you want to define your own paper size select Custom Then in the Custom Paper Size dialog box specify the width height and unit measure for the size Orientation Click the orientation to determine how your document is printed on the page Portrait to p...

Page 123: ...al printed pages for a total of six pages including the first sheet on which the banner cannot be printed To prepare your MultiPASS printer for banner printing 1 Make sure the paper rest is extended 2 Make sure the paper thickness lever is set to the left 3 Insert the banner paper into the printer Make sure that you insert the first page so that the fold between the first and second pages is facin...

Page 124: ...otal of five actual printed pages 3 Click Properties 4 In the Printer Properties dialog box on the Main tab select the print mode 5 Click Advanced 6 In the Properties dialog box on the Quality tab select Plain Paper in the Media Type box Then click OK 7 In the Printer Properties dialog box on the Paper tab select your banner paper size in the Paper Size box Then select Banner Printing 8 In the Mul...

Page 125: ...Setting Other Print Features You set the following options on the Features tab in the Printer Properties dialog box Chapter 3 Printing 3 28 ...

Page 126: ...his option is not selected each page in turn is printed the number of times needed for the number of copies you specified Page Layout Select if you want to print more than one page of your multiple page document on a single sheet of paper If you had selected Page Layout on the Paper tab the option is automatically selected on the Features tab If you select this option you then choose the order in ...

Page 127: ...border a solid line frame around each page The border helps to distinguish the different pages from one another on the sheet of paper Stamp If you want your document printed with a watermark stamp click a predefined stamp You may want to print your document with a watermark stamp that designates the status of the document For example you want to print your document with a stamp that marks the docu...

Page 128: ...er the stamp which may preserve the readability of your printed document The page graphic on the left side of your screen illustrates your selected stamp see screen on page 3 28 Creating or Changing a Stamp When first installed the software provides certain factory defined stamps You can change the settings of a predefined stamp or create one of your own In creating or changing a stamp you define ...

Page 129: ...To create or change an existing stamp 1 On the Features tab in the Stamp box click one of the following The existing stamp you want to change None to create a new stamp Chapter 3 Printing 3 32 ...

Page 130: ...of your stamp on the Text Color and Placement tabs The graphic on the left side of your screen illustrates your selected stamp settings 4 To save your stamp settings click Save When prompted confirm that you want to save your stamp To cancel your settings click Cancel Chapter 3 Printing 3 33 ...

Page 131: ...Specifying the Text of a Stamp You define the following stamp options on the Text tab in the Stamp Settings Properties dialog box Chapter 3 Printing 3 34 ...

Page 132: ...he stamp text if any True Type Font Click the type of font you want for your stamp text Size Click the point size of the font you want for the stamp text Bold Select if you want to make the stamp text boldfaced Italic Select if you want to make the stamp text italicized Chapter 3 Printing 3 35 ...

Page 133: ...ou can select a predefined color from the color palette or customize a color and optionally add it to the palette You specify the following options on the Color tab in the Stamp Settings Properties dialog box Chapter 3 Printing 3 36 ...

Page 134: ...custom color 2 Under Color move the scroll box for each of the listed colors until you ve reached the desired color mix for your custom color 3 If you want to save your custom color in the palette click Add to Palette The newly created color is added to the last row on the color palette If the last row has been filled with custom colors you created previously you can choose to replace the oldest e...

Page 135: ...ment of a Stamp You can indicate the position on the page where and how you want the stamp to appear You set the following options on the Placement tab in the Stamp Settings Properties dialog box Chapter 3 Printing 3 38 ...

Page 136: ... Orientation Select the number of degrees to specify the angle of rotation of your stamp A negative number of degrees rotates the stamp clockwise Deleting a Stamp If you decide you no longer use a particular stamp you can delete it To delete a stamp 1 In the Printer Properties dialog box select the Features tab 2 In the Stamp box click the stamp you want to delete Then click Stamp Settings 3 In th...

Page 137: ... click Properties 4 In the Properties dialog box specify your changes on the appropriate tabs and click OK n The following tabs provide standard Windows options for your printer driver General Details and Sharing tabs in Windows 98 95 and Color Management tab in Windows 98 For details about these options see your Windows user documentation Displaying Printer Driver Information You can review infor...

Page 138: ... it is printed Print options are initially installed using default settings allowing you to print documents immediately However you may want to change these settings for certain documents The following instructions summarize the general procedures for changing printer settings For detailed information on specific printer options refer to later sections in this chapter To change print options 1 Wit...

Page 139: ...box click OK To close the dialog box without saving any changes click Cancel Choosing a Print Mode When printing a document you choose a print mode A print mode specifies print quality and color settings Initially when you first install the MultiPASS software there are a number of factory defined print modes You can temporarily change the settings for a predefined print mode when printing a partic...

Page 140: ...To choose a print mode 1 In the Printer Properties dialog box select the Main tab Chapter 3 Printing 3 43 ...

Page 141: ...s a high print quality expect your print job to take longer to complete Super Photo Click Super Photo when you want to make an exact replica of an original photo image Super Photo is most effective when used in conjunction with the Photo BJ cartridge and high resolution paper OHP Click OHP if you want to print on transparencies Draft Click Draft if you would like to print your document quickly but...

Page 142: ...he Printer Properties dialog box on the Main tab select the print mode you want to change Then click Change 2 In the Properties dialog box specify your desired print mode settings on the Quality and Color tabs 3 If you want to save your settings to print future documents select the Save tab and save your settings as a custom print mode 4 When you have completed your entries on the Quality and Colo...

Page 143: ...Setting Quality Print Mode Options You define the following options on the Quality tab in the Properties dialog box Chapter 3 Printing 3 46 ...

Page 144: ...e desired halftoning method Fine Select to use a small pattern of dots that creates a smooth appearance with an average range of grayscales This setting offers a faster printing speed and is best for printing business graphics Diffusion Select to place individual dots randomly to achieve subtle grayscale gradations This setting is best suited for documents with finely detailed graphics or photogra...

Page 145: ...Setting Color Print Mode Options To ensure colors are printed accurately you set the following options on the Color tab in the Properties dialog box Chapter 3 Printing 3 48 ...

Page 146: ...erally adjusted from within your software application use this option for fine adjustments only Output Style Select whether to print accurate natural looking intermediate colors or vivid brilliant primary colors Brightness Adjust the overall darkness of the intermediate colors without changing the coloration for pure white and pure black Light Click if you do not want to adjust the brightness Norm...

Page 147: ...era Prints a scanned image as closely and accurately as possible to the original colors Screen Prints images taken with a video camera or images appearing on a monitor as closely and accurately as possible to the original colors Also select Screen when you want to print scanned images which have been processed with a software application Intensity Move the slider to increase or decrease the level ...

Page 148: ...olor tabs you can save the print mode for future use For example one print mode may be appropriate when printing a Word document and another when printing a Photoshop graphic To quickly set print options for your next document you can select a saved mode Chapter 3 Printing 3 51 ...

Page 149: ... Selection box select an icon to illustrate your new print mode The icon you select for your custom print mode will then appear in the Choose Print Mode box on the Main tab 3 In the Description box type a description of the print mode This description appears on the Main tab when your print mode is selected 4 Click Save Chapter 3 Printing 3 52 ...

Page 150: ...r you you can move the icons thereby adjusting the display order To adjust the display order of the print mode icons 1 On the Save tab in the Saved Settings box click the print mode icon you want to move in its display order 2 Click Move Right or Move Left to move the icon as desired The print mode icons display in the order you assign Chapter 3 Printing 3 53 Move Left Move Right ...

Page 151: ...ctory defined print mode To edit a custom print mode 1 In the Printer Properties dialog box on the Main tab select the custom print mode you want to edit 2 Click Change 3 In the Properties dialog box on the Quality and Color tabs make your desired changes 4 On the Save tab make sure that the print mode that you specified in Step 1 is selected in the Saved Settings list 5 Click Save Your setting is...

Page 152: ...ned print mode To delete a custom print mode 1 In the Printer Properties dialog box on the Main tab select the custom print mode that you want to delete 2 Click Change 3 In the Properties dialog box on the Save tab make sure the setting that you specified in Step 1 is selected 4 Click Delete Your custom print mode no longer appears Chapter 3 Printing 3 55 ...

Page 153: ... the file To save a custom print mode as a file 1 In the Printer Properties dialog box on the Main tab click Change 2 In the Properties dialog box select the Save tab 3 On the Save tab in the Saved Settings list select the print mode that you want to save as a file 4 Click Save As 5 In the Save File dialog box select the folder where you want to save the file Then type a name for the file 6 Click ...

Page 154: ...ge 2 In the Properties dialog box select the Save tab 3 On the Save tab click Open 4 In the Open File dialog box click the following the folder where you saved your print mode the name of the file for your saved print mode that you want to retrieve and the corresponding icon for the saved print mode 5 Click OK Your retrieved print mode appears in the Saved Settings list on the Save tab and in the ...

Page 155: ...per Options In addition to choosing the print mode and changing any print quality and color settings you can set the following options on the Paper tab in the Printer Properties dialog box Chapter 3 Printing 3 58 ...

Page 156: ...n is selected instead of the Paper Size option the size of the document is automatically enlarged or reduced to fit the printer paper size you selected Orientation Select the type of orientation to determine how your document is printed on the page Portrait to print the contents of your document vertically on the page or Landscape to print the contents of your document horizontally on the page Col...

Page 157: ...different paper size from the one specified in the software application or you can specify the rate of enlargement or reduction of the document size To enlarge or reduce by changing the printing paper size 1 In the Paper Size list select the paper size specified in the software application you can usually find this by looking at the Page Setup option in the software application 2 Click Enlarge Red...

Page 158: ...e application the rate of enlargement or reduction automatically adjusts to reflect your change Printing a Banner Although your MultiPASS printer is capable of printing a banner there are some limitations to the banner printing feature These limitations are as follows The MultiPASS printer cannot print on the first sheet of banner paper As a result when printing you must always allocate one sheet ...

Page 159: ... 5 Raise both paper output guides to a vertical position To set your banner printing options and print your banner 1 From within the application that you used to create the banner click the Print command 2 In the Print dialog box under Print Range specify the range of the pages to print Remember that you cannot print on the first page of your banner paper Thus if you want to print a banner that is...

Page 160: ...log box on the Paper tab select your banner paper size in the Paper Size list Then select Banner Printing 8 In the MultiPASS printer message box click OK Then in the Printer Properties or Printer Default dialog box click OK 9 In the Print dialog box click the print command usually OK or Print Your banner is printed by your MultiPASS Chapter 3 Printing 3 63 ...

Page 161: ...n click Printers 2 In the Printers window select the MultiPASS printer icon 3 On the File menu click Document Defaults 4 In the Document Defaults dialog box on the appropriate tabs specify your changes and click OK To set the paper size associated with a paper tray 1 On your Windows desktop click Start point to Settings and then click Printers 2 In the Printers window select the MultiPASS printer ...

Page 162: ... the Device Settings tab 5 Under Change Auto Feeder Setting select the paper size you want to assign 6 To save your changes and close the dialog box click OK To close the dialog box without saving your changes click Cancel Chapter 3 Printing 3 65 ...

Page 163: ...e Main tab in the Printer Properties dialog box click About Sharing the Printer Installation You may be using your computer and the MultiPASS connected to your computer in an environment where multiple computers are connected by a network In this case you can share the use of your MultiPASS with the other computers on the network If you choose to share the use of your MultiPASS your computer acts ...

Page 164: ...ages status or error messages display on the server system n If you are using Windows NT for sharing your MultiPASS it is recommended that Service Pack 4 or later is installed on your system This ensures that the client systems can successfully connect to your MultiPASS on the network Setting Up Your MultiPASS for Sharing Before the client systems can install and use the MultiPASS printer driver y...

Page 165: ...e see Step 4 above you need to set up printer sharing in Windows For details see your Windows user documentation If you are using Windows NT and expect Windows 98 95 client systems to use your shared MultiPASS you need to set up an alternate driver for Windows 98 95 With this procedure you may need to have the following installation disks available Windows NT Windows 98 95 and MultiPASS Desktop Ma...

Page 166: ... system 1 On the client system on the Windows taskbar click Start 2 On the Start menu point to Settings Then click Printers 3 In the Printers window double click Add Printer 4 Follow the on screen instructions Install the printer driver as a network printer based on the name assigned to the shared printer n You cannot install the MultiPASS printer driver on a client system that has a previous vers...

Page 167: ...uments for your specific needs This chapter also describes how to use your MultiPASS to make copies Document Requirements for Faxing Copying and Scanning 4 2 Problem Documents 4 4 Scanned Image Area 4 5 Selecting Automatic Manual Document Feed 4 6 Loading Documents for Automatic Feed 4 8 Loading Documents for Manual Feed 4 17 Copying Documents 4 21 Setting the Paper Type for Color Copying 4 25 Set...

Page 168: ...or automatic document feed Size Maximum 8 5 Approx 39 in 216 mm Approx 1 m W L Minimum 8 27 5 83 in 210 148 mm Quantity Up to 20 letter size 20 A4 size or 10 legal size sheets 1 sheet for sizes other than the above 20 lb 75 g m2 paper Thickness 0 003 to 0 005 in 0 08 to 0 13 mm All sheets should be of the same thickness Weight 20 to 24 lb 75 to 90 g m2 All sheets should be the same weight Chapter ...

Page 169: ... for manual document feed Size Maximum 8 5 Approx 39 in 216 mm Approx 1 m W L Minimum 3 15 1 77 in 80 45 mm Quantity 1 sheet Thickness 0 003 to 0 017 in 0 08 to 0 43 mm Weight 24 to 90 7 lb 90 to 340 g m2 Chapter 4 Document Handling 4 3 ...

Page 170: ...re any glue ink or correction fluid on the paper is completely dry before loading the document into the ADF If you have a document that will not feed into the MultiPASS properly make a photocopy of the document then load the copy instead WRINKLED OR CREASED PAPER CURLED OR ROLLED PAPER TORN PAPER ONION SKIN OR THIN PAPER COATED PAPER CARBON PAPER OR CARBON BACKED PAPER Chapter 4 Document Handling ...

Page 171: ...w is outside the scanning area of the MultiPASS Make sure your document s text and graphics do not extend into these margins MAX 0 18 MAX 4 5 mm MAX 0 16 MAX 4 0 mm Letter Legal MAX 0 16 MAX 4 0 mm MAX 0 18 MAX 4 5 mm 8 42 214 mm Chapter 4 Document Handling 4 5 ...

Page 172: ...n normal paper Use manual document feed to scan one sheet at a time of the following types of documents Thick paper Thin paper Documents with uneven surfaces Photographs Small documents business cards or postcards for example Special types of paper n When using manual feed use a carrier sheet to avoid scratching the surface of important documents photographs for example Chapter 4 Document Handling...

Page 173: ...se the document feed lever located at the top of the operation panel to select automatic document feed or manual document feed AUTOMATIC DOCUMENT FEED MANUAL DOCUMENT FEED Chapter 4 Document Handling 4 7 ...

Page 174: ...Loading Documents for Automatic Feed 1 Open the document tray Chapter 4 Document Handling 4 8 ...

Page 175: ...2 Make sure the document feed lever is set to automatic document feed Chapter 4 Document Handling 4 9 ...

Page 176: ...3 If the document has multiple pages tap it on a flat surface to even the stack s edges Chapter 4 Document Handling 4 10 ...

Page 177: ...4 Adjust the document guides to the width of the document Chapter 4 Document Handling 4 11 ...

Page 178: ...facedown top of the document toward you into the ADF until you hear a beep The document is now ready for scanning The MultiPASS automatically feeds the pages one by one from the bottom of the stack Chapter 4 Document Handling 4 12 ...

Page 179: ...n Wait until all pages of your document have been scanned completely before starting a new job Chapter 4 Document Handling 4 13 ...

Page 180: ...Trouble With Multipage Documents If you have trouble feeding a multipage document do the following 1 Remove the stack and tap it on a flat surface to even the edges Chapter 4 Document Handling 4 14 ...

Page 181: ...stack into the ADF n You cannot feed a multipage document of thick media such as postcards or business cards Use manual feed instead to feed one sheet at a time Wait until all pages of your document have been scanned completely before starting a new job Chapter 4 Document Handling 4 15 ...

Page 182: ... automatic document feed If your document has more pages than this you can add pages while the MultiPASS is scanning 1 Wait until the last sheet in the ADF starts feeding 2 Load up to 20 additional sheets 10 legal size Insert the first new sheet so that it overlaps the last sheet by about one inch 2 5 cm n Wait until all pages of your document have been scanned completely before starting a new job...

Page 183: ...Loading Documents for Manual Feed 1 Open the document tray Chapter 4 Document Handling 4 17 ...

Page 184: ...2 Make sure the document feed lever is set to manual document feed Chapter 4 Document Handling 4 18 ...

Page 185: ...3 Adjust the document guides to the width of the document Chapter 4 Document Handling 4 19 ...

Page 186: ...canning n Wait until your document has been scanned completely before starting a new job c When you have finished scanning your document be sure to slide the document guides outward Leaving the document guides near the center of the ADF may obstruct opening the printer cover and cause damage to the unit Chapter 4 Document Handling 4 20 ...

Page 187: ...matic Manual Document Feed 1 Open the document tray 2 Prepare the document and load it facedown in the ADF The LCD display shows the following Currently used memory Standby to scan 3 Select color or black white copying For color copying press Color B W to turn on its light For black white copying make sure the Color B W light is off If the Color B W light is on press Color B W to turn it off Color...

Page 188: ... make sure the Color B W light is on then press Resolution until the resolution you want appears or To change the copying resolution for black white copying make sure the Color B W light is off then press Resolution until the resolution you want appears B W PHOTO B W TEXT Resolution Color B W COLOR SNAPSHOT COLOR FINE COLOR DRAFT Resolution Color B W COPY 100 01 Copy Chapter 4 Document Handling 4 ...

Page 189: ... documents Use B W PHOTO resolution when copying documents that contain photographs This scans areas of the document that contain photos with 64 levels of gray and results in a much better reproduction of the photograph n When copying in color you can set the unit to print on plain paper or high resolution paper Setting the Paper Type for Color Copying You cannot use the BC 22e Photo BJ Cartridge ...

Page 190: ...e up to 99 black white copies You can only make one color copy at a time Ex 9 Press Start Scan to begin copying To stop copying press Stop You may then need to lift the operation panel to remove the document Jams in the Automatic Document Feeder ADF COPY Start Scan COPY 80 05 GHI JKL MNO ABC DEF TUV WXY OPER Tone SYMBOLS PRS 1 0 7 8 9 4 5 6 2 3 COPY 80 01 02 08 Chapter 4 Document Handling 4 24 ...

Page 191: ... as required To correct this situation print out any documents stored in memory Printing a Document in Memory Setting the Paper Type for Color Copying For best results when copying in color adjust the MultiPASS for the type of paper you are using The default paper type setting is PLAIN PAPER 1 Press Function 2 Press Data Registration 3 Press Set USER SETTINGS Set DATA REGSTRATION 01 Data Registrat...

Page 192: ...e setting is displayed Ex 8 Use d or u to select the paper type setting you want for color copying Ex You can select from the following settings PLAIN PAPER HIGH RES PAPER High resolution paper HIGH RES PAPER 02 08 PLAIN PAPER Set COLOR COPY MEDIA 02 08 RX REDUCTION Set PRINTER SETTINGS 02 08 Chapter 4 Document Handling 4 26 ...

Page 193: ...Length of the Bottom Margin for Color Printing You can adjust the length of the bottom margin for color copying color printing and color reception The default margin length is NORMAL 0 83 inches 21 mm 1 Press Function 2 Press Data Registration DATA REGSTRATION 01 Data Registration Function 12 27 FaxTel Stop BOTTOM MARGIN Set ...

Page 194: ... PRINTER SETTINGS 5 Press Set 6 Use d or u to select BOTTOM MARGIN 7 Press Set The current setting is displayed Ex NORMAL Set BOTTOM MARGIN 02 08 RX REDUCTION Set PRINTER SETTINGS 02 08 USER SETTINGS Set Chapter 4 Document Handling 4 28 ...

Page 195: ...tom margin is longer than the bottom margin of a black white printed page 0 83 inches 21 mm SMALLER The bottom margin is the same length as the bottom margin of a black white printed page 0 28 inches 7 mm 9 Press Set to register your setting 10 Press Stop to return to standby mode Ex 12 27 FaxTel Stop SYSTEM SETTINGS Set SMALLER 02 08 Chapter 4 Document Handling 4 29 ...

Page 196: ...y of Your Faxes 5 3 Dialing Methods 5 7 Sending Methods 5 9 Memory Sending 5 9 Manual Sending 5 12 Canceling Sending 5 15 Removing the Document From the Automatic Document Feeder ADF 5 16 Redialing When the Line Is Busy 5 19 Manual Redialing 5 19 Automatic Redialing 5 19 Sequential Broadcasting 5 22 Sending a Document to More Than One Destination 5 22 Chapter 5 Sending Faxes 5 1 ...

Page 197: ...ents Stored in Memory 5 28 Printing a List of Documents in Memory 5 28 Printing a Document in Memory 5 29 Deleting a Document From Memory 5 34 Special Dialing 5 36 Dialing Through a Switchboard 5 36 Dialing a Long Distance Number 5 37 Switching Temporarily to Tone Dialing 5 39 Chapter 5 Sending Faxes 5 2 ...

Page 198: ...t the resolution and contrast to best suit your particular document Setting Color or Black White Transmission Your MultiPASS can send faxes in black white It can also send faxes in color to fax machines with color capability Before sending a document you need to adjust whether the document will be sent in color or in black white only Sending in black white Make sure the Color B W light is turned o...

Page 199: ...ts per inch dpi Low resolutions may cause text and graphics to have a jagged appearance while higher resolutions provide smoother curves and lines crisp text and graphics and a better match to traditional typeface designs You can set the scanning resolution for the documents you send n The higher the resolution the higher the quality of output but the slower the scanning speed Setting the resoluti...

Page 200: ...nt in this sentence 203 196 dpi with halftones Suitable for documents that contain photo graphs With this setting areas of the document that contain photos are automati cally scanned with 64 levels of gray rather than just two black white This gives a much better reproduction of photos though the transmission time is longer After about 10 seconds the LCD display returns to standby mode FAX PHOTO F...

Page 201: ...elect from the following Provides standard color resolution Provides a higher quality color resolution After about 10 seconds the LCD display returns to standby mode n You can change the resolution setting while the document is being scanned for sending However please note that your new setting will only be effective from the next page scanned FAX FINE FAX STANDARD Resolution FAX STANDARD Resoluti...

Page 202: ... Desktop Manager you can set the contrast using the operation panel See the online Stand alone Fax Manual Dialing Methods There are several ways of dialing the number of the party you want to send to Regular Dialing Dial a fax number by using the numeric buttons just like dialing a telephone number One Touch Speed Dialing Dial a fax number by pressing the one touch speed dialing button 01 to 12 th...

Page 203: ...oup Dialing Send a document to a predefined group of fax numbers The numbers must already be registered under one touch speed dialing buttons or coded speed dialing codes For details on creating groups and using group dialing see the online MultiPASS Desktop Manager Software Guide If you are using your MultiPASS as a stand alone fax see the online Stand alone Fax Manual PC Dialing Dial a fax numbe...

Page 204: ...ng the other party and transmitting the information even as the remaining pages are being scanned Because the MultiPASS is multitasking you can even scan a document into memory while sending another document receiving a document or printing a report The MultiPASS C560 has enough memory to store up to 80 pages The MultiPASS C530 has enough memory to store up to 42 pages Fewer pages can be stored if...

Page 205: ...rast You may not be able to use memory sending if the percentage shown in the MEMORY USED display is close to 100 In this case use manual sending to send your document 3 Dial the other party s fax number Use one of the dialing methods described earlier in this chapter Ex If you enter the wrong number press Stop then enter the correct number If you must first dial a digit to get an outside line 9 f...

Page 206: ...ling Sending n You can scan up to 30 different documents for memory sending When the document is sent it is automatically deleted from memory If an error occurs during sending the MultiPASS will print out an error report If this happens try sending the document again When an error occurs during sending the document is automatically deleted from memory even if it is not sent completely If you send ...

Page 207: ...s mode you need to connect a telephone to your MultiPASS 1 Open the document tray 2 Prepare the document and load it facedown in the ADF The LCD display shows the following Currently used memory Standby to scan If you are sending in color to a fax machine with color capability press Color B W to turn on its light If necessary you can adjust the resolution and contrast DOCUMENT READY MEMORY USED 0 ...

Page 208: ...ier in this chapter If you make a mistake during dialing press Hook or put down the handset and start again from step 3 5 When you hear the other party answer the call pick up the handset and you can talk If you pressed Hook in step 3 instead of lifting the handset you will hear the other party s voice but they will not be able to hear you through the speaker Pick up the handset to talk to the oth...

Page 209: ...ges showing details on the transmission n Be sure to hang up the handset after you press the Start Scan button on your unit If you hang up first you will disconnect the call If the offhook alarm starts beeping make sure the handset is resting properly in its cradle If you send a color document to a fax machine that does not support color faxing the document will not be sent and the LCD display wil...

Page 210: ...t canceled until you press T If you change your mind and want to continue sending press You can cancel transmission of a document waiting to be sent because the unit is waiting to redial and you can cancel transmission of a document waiting to be sent from memory delayed sending for example Deleting a Document From Memory n When you cancel sending you may need to open the operation panel to remove...

Page 211: ...Automatic Document Feeder ADF n Do not try to pull the document out without opening the operation panel or you might tear or smudge the document 1 Open the operation panel by gently pulling it toward you Chapter 5 Sending Faxes 5 16 ...

Page 212: ...2 Remove the document by pulling it out from the top or bottom n If the paper does not pull out easily do not force it Chapter 5 Sending Faxes 5 17 ...

Page 213: ...re finished close the operation panel by pressing it down from the center n Be sure to close the operation panel until it locks into place Otherwise the unit will not function properly Chapter 5 Sending Faxes 5 18 ...

Page 214: ...number again You can set the MultiPASS to redial several times if the previous attempts failed because the line was busy This feature is called automatic redialing After the initial dial attempt the default setting is to wait two minutes and try to dial again If the second attempt fails because the line was busy the unit will again wait for two minutes and make a final attempt to complete the call...

Page 215: ...he LCD display alternately displays AUTO REDIAL and the transaction number TX RX NO while it is waiting to redial Ex When it begins redialing the LCD display shows details on the transmission If the receiving fax machine is still busy on the last attempt the LCD display shows BUSY NO SIGNAL the transaction number TX RX NO and prints the Error TX report if set to print one Ex If this happens try se...

Page 216: ...Wait until the MultiPASS begins redialing 2 Press Stop The MultiPASS asks you to confirm that you want to cancel 3 Press T to cancel redialing Redialing is not canceled until you press T If you change your mind and want to continue redialing press The unit then prints an error report if set to print one Tone YES A NO CANCEL AYES NO Stop DIALING Chapter 5 Sending Faxes 5 21 ...

Page 217: ...quential Broadcasting Sending a Document to More Than One Destination Follow this procedure to scan a document once and send it to several destinations With this sending method called sequential broadcasting you can send the same document to a maximum of 113 destinations This feature allows you to send a document to a number of destinations using a combination of dialing methods as follows One tou...

Page 218: ... described in the online MultiPASS Desktop Manager Software Guide If you are using the MultiPASS as a stand alone fax group dialing is described in the online Stand alone Fax Manual Transmitting the Document 1 Open the document tray 2 Prepare the document and load it facedown in the Automatic Document Feeder ADF The LCD display shows the following Currently used memory Standby to scan If you are s...

Page 219: ...ialing Press Coded Dial then use the numeric buttons to enter the two digit code Be sure to press Coded Dial before each code GHI JKL MNO ABC DEF TUV WXY OPER Tone SYMBOLS PRS 1 0 7 8 9 4 5 6 2 3 Coded Dial Resume 01 02 03 04 05 06 07 08 09 10 11 12 Function Memory Reference Data Registration Space Cleaning Set Clear Report Chapter 5 Sending Faxes 5 24 ...

Page 220: ...0 seconds If you wait longer than the time out interval before dialing the next number the unit will start scanning the document You can turn off the time out interval using the MultiPASS Desktop Manager or the operation panel If you are using the MultiPASS Desktop Manager see the online MultiPASS Desktop Manager Software Guide If you are using the operation panel see the online Stand alone Fax Ma...

Page 221: ...n step 3 will be canceled You cannot cancel only one destination n If a number is busy the unit will continue sending to the other destinations and then redial the number that was busy If the MultiPASS memory becomes full while scanning your document MEMORY FULL appears in the LCD display If this happens remove the remainder of the document from the ADF you may need to open the operation panel to ...

Page 222: ...feature from the MultiPASS Desktop Manager See the online MultiPASS Desktop Manager Software Guide for details Sending Other Documents While the MultiPASS Is Set for Delayed Sending The MultiPASS is a multitasking unit so you can send receive print or copy other documents even when you have set the MultiPASS for delayed sending To print copy or send other documents after setting the MultiPASS for ...

Page 223: ...he transaction number TX RX NO of each Once you know the transaction number of a document in memory you can print it or delete it 1 Press Function 2 Press Memory Reference 3 Press Set The MultiPASS begins printing a list of documents stored in memory PRINTING REPORT Set DOC MEMORY LIST 04 Memory Reference Function Chapter 5 Sending Faxes 5 28 ...

Page 224: ...le if BJ Cartridge coverted to black white BC 22e Photo Change BJ cartridge Printing possible BJ Cartridge to BC 21e Color or BC 20 Black BJ Cartridge 0046 TRANSMIT A 01 Canon TOKYO 3 12 27 23 24 0047 TRANSMIT COL 04 Canon ITALIA 2 12 27 23 24 0048 B CAST 01 Canon CANADA 1 12 27 23 38 A 02 Canon FRANCE 0049 B CAST 03 Canon GROUP 2 1 12 27 23 39 DOC MEMORY LIST TX RX NO MODE CONNECTION TEL ID PGS S...

Page 225: ...elect PRINT DOCUMENT 4 Press Set Ex 5 Use d or u to select the transaction number TX RX NO of the document you want to print Ex TX RX NO A0003 02 08 TX RX NO 0001 Set PRINT DOCUMENT 02 08 DOC MEMORY LIST 04 Memory Reference Function Chapter 5 Sending Faxes 5 30 ...

Page 226: ... automatically The document is in color and is being sent or printed automatically If you are unsure of the transaction number TX RX NO of the document you want to print you can print the list of documents stored in memory Printing a List of Documents in Memory Use l or r to display the details of the transaction destination for example 6 Press Set YES A NO 1ST PG ONLY Set Chapter 5 Sending Faxes ...

Page 227: ...u are printing a black white document and have the BC 20 Black BJ Cartridge installed the MultiPASS starts printing the document If you are printing a color document and have the BC 20 Black BJ Cartridge installed the following messages alternate in the LCD display Press T to print the document in black white with the BC 20 Black BJ Cartridge or Press to cancel printing The unit returns to step 5 ...

Page 228: ... returns to step 5 n You cannot print a black white document with the BC 22e Photo BJ Cartridge If you have this BJ cartridge installed press the Stop button install the BC 21e Color or BC 20 Black BJ Cartridge and start again from the beginning 8 To continue printing other documents in memory repeat the procedure from step 5 or Press Stop to return to standby mode Ex 12 27 FaxTel Stop YES A NO PR...

Page 229: ...cedure to delete a document from memory 1 Press Function 2 Press Memory Reference 3 Use d or u to select DELETE DOCUMENT 4 Press Set Ex TX RX NO 0001 Set DELETE DOCUMENT 02 08 DOC MEMORY LIST 04 Memory Reference Function Chapter 5 Sending Faxes 5 34 ...

Page 230: ...automatically The document is in color and is being sent or printed automatically If you are unsure of the transaction number TX RX NO of the document you want to delete you can print the list of documents stored in memory Printing a List of Documents in Memory Use l or r to display the details of the transaction destination for example 6 Press Set The MultiPASS asks you to confirm that you want t...

Page 231: ...pecial Dialing This section explains special dialing features such as dialing through a switchboard and dialing international numbers Dialing Through a Switchboard A PBX Private Branch Exchange is an on site telephone switchboard If your unit is connected through a PBX or other telephone switching system you have to dial the outside line access number first and then dial the number of the party yo...

Page 232: ...y shows the following Currently used memory Standby to scan If you are sending in color to a fax machine with color capability press Color B W to turn on its light If necessary you can adjust the resolution and contrast 3 Use the numeric buttons to dial the international access code Ex If you make a mistake during dialing press Stop For details on the international access code contact your local t...

Page 233: ...the transmission once the unit has started to dial press Stop The LCD display then asks you to confirm canceling Press T to cancel sending Canceling Sending n To take advantage of the speed dialing features of your unit register frequently used long distance numbers for one touch or coded speed dialing If you are using the MultiPASS Desktop Manager see the online MultiPASS Desktop Manager Software...

Page 234: ... connected to your unit instead of pressing Hook You can adjust the volume of the speaker If you are using the MultiPASS Desktop Manager see the online MultiPASS Desktop Manager Software Guide If you are using the operation panel see the online Stand alone Fax Manual 2 Use the numeric buttons to dial the telephone number of the information service Ex The unit connects using the pulses required by ...

Page 235: ...numeric buttons to enter the numbers requested by the information service Ex Numbers entered after pressing T will be dialed using tone dialing 5 When you have finished press Hook to disconnect the call If you used the handset hang up the handset to disconnect the call Tone dialing is canceled when you disconnect the call Hook TEL 7654321TA34 GHI JKL MNO ABC DEF TUV WXY OPER Tone SYMBOLS PRS 1 0 7...

Page 236: ...e Calls Automatically Fax Tel Mode 6 4 Receiving Faxes Manually MANUAL MODE 6 5 Receiving Faxes Automatically FAX ONLY MODE 6 5 Receiving With an Answering Machine ANS MACHINE MODE 6 5 Receiving Using the Distinctive Ring Pattern Detection Feature DRPD 6 6 Receiving in Color 6 10 Receiving While Registering Copying or Printing 6 11 Receiving Faxes in Memory When a Problem Occurs 6 12 Canceling Rec...

Page 237: ...to alert you to pick up the telephone connected to your unit to answer the call This mode is economical in that it allows you to have phone and fax service without the expense of an additional phone line This mode also includes settings that let you control precisely how it handles incoming calls To adjust these settings from the MultiPASS Desktop Manager see the online MultiPASS Desktop Manager S...

Page 238: ...d to a Distinctive Ring Pattern Detection DRPD service offered by some telephone companies By subscribing to such a service you can have several fax and telephone numbers for your MultiPASS using only one telephone line Receiving Faxes to the MultiPASS Desktop Manager The MultiPASS Desktop Manager allows you to receive faxes directly to your PC where they are stored as scanned images Once you have...

Page 239: ...ringing Pick up the handset to talk If you don t pick up the handset within 15 sec DEFAULT ACTION Choose between RECEIVE factory default setting and DISCONNECT DISCONNECT RECEIVE Factory default setting The fax tone is detected and the MultiPASS switches to receive mode The MultiPASS disconnects the call Not all fax machines are capable of sending a fax tone For those cases if you set the DEFAULT ...

Page 240: ...nsion phone away from the MultiPASS on your desk for example and activate receiving from this phone this is called remote receiving Receiving Faxes Automatically FAX ONLY MODE When the MultiPASS is set up for a dedicated line set FAX ONLY MODE to automatically receive documents whenever a call comes over the fax line Receiving With an Answering Machine ANS MACHINE MODE Connecting an answering mach...

Page 241: ... the start button on your fax machine after you leave your message Thank you Receiving Using the Distinctive Ring Pattern Detection Feature DRPD Some telephone companies offer a Distinctive Ring Pattern DRP service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line If your phone company offers such a service you can have both a fax number s ...

Page 242: ...er when you order the DRP service The setting you make in the MultiPASS must match the setting assigned by the telephone company You can set the MultiPASS for the following ring patterns NORMAL RING Ring type of normal telephone line recommended for voice calls DOUBLE RING Two short rings at regular intervals recommended for fax calls SHORT SHORT LONG Triple ring Short short long at regular interv...

Page 243: ...tered the setting Incoming Call Incoming Call Your Setting From Fax From Telephone TEL Rings to alert you to pick Rings to alert you to up the handset of the pick up the handset telephone Press Start of the telephone and Scan to receive the fax take the call MANUAL MODE FAX Receives the fax without Answers as a fax ringing machine FAX TEL Switches to receive mode Rings to alert you to AUTO SW for ...

Page 244: ... assigned for telephone communication the MultiPASS rings in the pattern you registered for telephone calls When you hear this pattern simply pick up the telephone connected to the MultiPASS and talk If you do not pick up the telephone the MultiPASS continues to ring until the other party hangs up When someone sends a fax using the number assigned for fax communication the MultiPASS does not ring ...

Page 245: ...will receive the color fax in memory Once received the LCD display will alternate the following messages Replace the optional BJ cartridge with the BC 21e Color BJ Cartridge see page 7 23 The unit then automatically prints the color fax stored in memory You can print the color fax with a BJ cartridge other than the BC 21e Color BJ Cartridge Printing a Document in Memory You can set the MultiPASS f...

Page 246: ...ing copies or printing If you receive a fax while you are making copies or printing the MultiPASS stores the incoming fax in memory Then as soon as you finish making copies or printing the MultiPASS automatically prints the fax If you are entering registration information the fax is printed as soon as it is received and does not go into memory Chapter 6 Receiving Faxes 6 11 ...

Page 247: ... out of paper while printing Load paper in the multi purpose tray Then press the Resume button to print the pages stored in memory Loading Paper in the Multi Purpose Tray BCI 21 Color Ink Tank has run out of ink The BCI 21 Color Ink Tank installed in the MultiPASS has run out of ink while printing Change the BCI 21 Color Ink Tank in the BC 21e Color BJ Cartridge The unit automatically prints the p...

Page 248: ...J Cartridge BJ cartridge has run out of ink The BJ cartridge installed in the MultiPASS has run out of ink while printing Change the BJ cartridge The unit automatically prints the pages stored in memory Replacing the BJ Cartridge BJ cartridge not installed There is no BJ cartridge installed in the MultiPASS Install a BJ cartridge The unit automatically prints the pages stored in memory Replacing t...

Page 249: ...orrect BJ cartridge The unit automatically prints the pages stored in memory Replacing the BJ Cartridge Paper jam has occurred A paper jam has occurred in the MultiPASS while printing Clear the paper jam Then press the Resume button to print the pages stored in memory Clearing Jams CLEAR PAPER JAM INSTALL BC21e 20 INSTALL BC 21e Chapter 6 Receiving Faxes 6 14 ...

Page 250: ...problem occurs during reception If you are using the MultiPASS Desktop Manager see the online MultiPASS Desktop Manager Software Guide If you are using the operation panel see the online Stand alone Fax Manual Once the pages are printed they are deleted from memory If the memory becomes full you will not be able to receive the remaining pages Contact the other party and request that they send the ...

Page 251: ...ed 1 Press Stop The MultiPASS asks you to confirm that you want to cancel 2 Press T to cancel receiving Ex Receiving is not canceled until you press T If you change your mind and want to continue receiving press TX RX NO 5003 TX RX CANCELLED Tone YES A NO CANCEL AYES NO Stop Chapter 6 Receiving Faxes 6 16 ...

Page 252: ...ning 7 4 Cleaning the Outside of the MultiPASS 7 4 Cleaning the Interior of the MultiPASS 7 5 BJ Cartridges and Ink Tanks 7 14 Maintenance 7 16 Using Ink 7 17 Testing and Cleaning the BJ Cartridge Print Head 7 18 When to Replace the BJ Cartridge 7 21 Replacing the BJ Cartridge 7 23 Replacing an Ink Tank in the BC 21e Color BJ Cartridge 7 33 Storing a BJ Cartridge 7 41 Transporting the MultiPASS 7 ...

Page 253: ...the unit is free from dust Keep the MultiPASS clean Dust accumulation can prevent the unit from operating properly To ensure proper electrical contact make sure the unit is firmly plugged in Never pull on the cord to unplug the MultiPASS Pull on the plug itself Do not overload the electrical outlet where the MultiPASS is plugged in For your safety unplug the MultiPASS during electrical storms When...

Page 254: ...gain once the unit is reconnected To avoid damage to the unit from overheating do not block the exhaust vent Install the unit approximately 4 inches 10 cm away from walls or other equipment Always lift the MultiPASS as shown below Do not lift it by its multi purpose tray document support or document tray Chapter 7 Maintenance 7 3 ...

Page 255: ...ord is disconnected the image memory is completely erased Therefore before you begin cleaning the MultiPASS be sure to print any faxes stored in its memory Printing a Document in Memory c Do not use volatile liquids such as thinners benzene acetone or any other chemical cleaner to clean the exterior or interior of the MultiPASS as they can damage its components Cleaning the Outside of the MultiPAS...

Page 256: ...he Printer Cover To prevent ink spots and paper dust from accumulating inside the MultiPASS and affecting print quality clean the unit s print area periodically 1 Disconnect the power cord from the MultiPASS 2 Open the document tray Chapter 7 Maintenance 7 5 ...

Page 257: ...3 Open the ADF by grasping the document guides and lifting If the ADF does not open easily slide the document guides outward and then open the ADF DOCUMENT GUIDE DOCUMENT GUIDE Chapter 7 Maintenance 7 6 ...

Page 258: ...rail or ribbon cable Touching these parts may adversely affect operation of the unit and or cause print quality deterioration DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT DO NOT TOUCH THE RIBBON CABLE Chapter 7 Maintenance 7 7 ...

Page 259: ...e unit s interior especially around the platen Be careful not to touch the BJ cartridge 5 Check the small black rollers If they are dirty clean them with a soft dry toothbrush 6 When finished close the ADF 7 Close the document tray 8 Plug the unit back in Chapter 7 Maintenance 7 8 ...

Page 260: ...Cleaning the Scanner Components Periodically check and clean the scanner components 1 Disconnect the power cord from the MultiPASS 2 Open the document tray Chapter 7 Maintenance 7 9 ...

Page 261: ...3 Open the operation panel by gently pulling it toward you 4 Clean the components as described below SEPARATION GUIDE SCANNING GLASS SEPARATION ROLLER WHITE SHEET Chapter 7 Maintenance 7 10 ...

Page 262: ... wipe them with a soft dry lint free cloth Separation guide Wipe with a dry soft cloth n If the scanning components are dirty the documents you send or print will also be dirty Be sure to use a soft cloth to avoid scratching the components c Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Chapter 7 Maintenance 7 11 ...

Page 263: ...el and the unit Dirt and dust particles that collect on the underside of the operation panel also affect the quality of the documents you copy or send 6 Use a soft dry clean cloth to wipe up paper dust around the roller Chapter 7 Maintenance 7 12 ...

Page 264: ...into place or the unit will not function properly 8 Close the document tray 9 Plug the unit back in Cleaning the Rollers You will need to clean the unit s rollers after using a package of High Resolution Paper This process removes paper dust from the printer s rollers preventing paper feed problems Using the Cleaning Sheet Chapter 7 Maintenance 7 13 ...

Page 265: ...ely Contains the print head unit and black ink only Use this optional cartridge when you will be printing with black ink only and for fast five pages per minute printing When you run out of ink you replace the complete cartridge BCI 21 Black Ink Tank one extra tank included with the MultiPASS Replace the black ink tank in the BC 21e Color BJ Cartridge when the black ink runs out Ink Cartridge BCl ...

Page 266: ... cartridge n Because the BC 22e Photo BJ Cartridge is designed to produce special printing effects we do not recommend using it for tasks other than printing from your PC This cartridge is a single unit and using it for other tasks may use up the black ink faster wasting its color ink In addition correct color output cannot be guaranteed for the BC 22e Photo BJ Cartridge for tasks such as copying ...

Page 267: ...ge Box provided with your MultiPASS Keep BJ cartridges and ink tanks in their sealed containers until you are ready to use them Do not remove the ink tanks from the BC 21e Color BJ Cartridge unnecessarily This may cause the ink to clog Make sure both ink tanks are installed in the BC 21e Color BJ Cartridge Attempting to use the BC 21e Color BJ Cartridge with only one ink tank installed may cause t...

Page 268: ...y inks does not invalidate the product s limited warranty However Canon cannot guarantee the quality or performance of your unit when you are using inks from other suppliers Canon s limited warranty does not cover damage caused to Canon s Bubble Jet products that is attributable to the use of third party parts or supplies including inks The limited warranty remains in effect for its life once that...

Page 269: ...nt head in the BJ cartridge contains nozzles through which ink is propelled onto the paper To maintain the best possible print quality these nozzles need to be cleaned from time to time Your MultiPASS is equipped with a print head cleaning function that does this Printing the Nozzle Check Before cleaning the print head you may want to print the nozzle check to test the BJ cartridge installed in th...

Page 270: ...ur colors yellow magenta cyan and black In the color pattern you will notice that lines are missing between the colors This is normal The following sample shows the nozzle check when the optional BC 20 Black BJ Cartridge is installed 128 24 24 24 64 24 24 24 24 YELLOW MAGENTA CYAN BLACK Set NOZZLE CHECK 10 Cleaning Chapter 7 Maintenance 7 19 ...

Page 271: ...ge print head from time to time c Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the BJ cartridge n If your printing is faint you can often correct the problem by adjusting the print contrast and printing speed 1 Press Function 2 Press Cleaning 3 Use d or u to select HEAD CLEANING HEAD CLEANING 02 08 NOZZLE CHECK 10 Cleaning Function Chapter ...

Page 272: ...problem Printing the Nozzle Check When to Replace the BJ Cartridge How frequently you need to replace your BJ cartridge or one of its ink tanks depends on how you use your MultiPASS If you print a good deal of graphics halftones or grayscales you will need to replace the BJ cartridge more often than if you print mainly text Specifications BJ Cartridges To help ensure the maximum life for your cart...

Page 273: ...olor BJ Cartridge in the following situations If your output is blank If your color printouts appear to be missing a color even after you have cleaned the print head five times If the message BLACK INK EMPTY or COLOR INK EMPTY appears in the LCD display Use the procedure on the following page to replace an old BJ cartridge or change a BJ cartridge when switching between the BC 21e Color BJ Cartrid...

Page 274: ...n BC 20 Black or BC 22e Photo BJ Cartridge with your MultiPASS When replacing ink tanks in the BC 21e Color BJ Cartridge Canon recommends that you use the Canon BCI 21 Color and BCI 21 Black Ink Tanks Replacing the BJ Cartridge 1 Make sure the MultiPASS is plugged in 2 Open the document tray Chapter 7 Maintenance 7 23 ...

Page 275: ... Open the ADF by grasping the document guides and lifting If the ADF does not open easily slide the document guides outward and then open the ADF DOCUMENT GUIDE DOCUMENT GUIDE Chapter 7 Maintenance 7 24 ...

Page 276: ...rail or ribbon cable Touching these parts may adversely affect operation of the unit and or cause print quality deterioration DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT DO NOT TOUCH THE RIBBON CABLE Chapter 7 Maintenance 7 25 ...

Page 277: ...older as this may damage the MultiPASS The MultiPASS includes an automatic protection feature that helps keep it from overheating If the cartridge holder does not move unplug the MultiPASS and let it cool for several minutes When it has cooled plug it in again and press the button to move the cartridge holder Chapter 7 Maintenance 7 26 ...

Page 278: ...print head the sharp edges around the print head the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on its side PRINT HEAD DO NOT TOUCH Ink Ca rtr idg e BCl 21 Ma de in Ja pa n Black Ink Ca rtr idg e BCl 21 Ma de in Ja pa n Color Ma de in Ja pa n Co lor BJ Ca rtri dg e BC 2 1e HOLD HERE Chapter 7 Maintenance 7 27 ...

Page 279: ...move and dispose of the old BJ cartridge or store it in the Ink Cartridge Storage Box 7 Peel the cover off the new BJ cartridge s protective packaging and remove the BJ cartridge Chapter 7 Maintenance 7 28 ...

Page 280: ... edges around the print head the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on its side 8 Lift the orange cap off the BJ cartridge s print head then remove the orange tape TAPE CAP PRINT HEAD DO NOT TOUCH HOLD HERE Chapter 7 Maintenance 7 29 ...

Page 281: ...ap or tape to the print head or you can adversely affect the ink flow or quality of the ink color 9 Hold the BJ cartridge so that its label faces outward then slide it into the cartridge holder Be careful not to touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on its side Chapter 7 Maintenance 7 30 ...

Page 282: ...10 Lower the blue cartridge lock lever completely Do not use excessive force The BJ cartridge is now locked into position Chapter 7 Maintenance 7 31 ...

Page 283: ...osition on the right side of the unit and begins cleaning the print head This process takes about 55 seconds c Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS 12 Close the ADF 13 Close the document tray Chapter 7 Maintenance 7 32 ...

Page 284: ...ot be capped and can dry out Replacing an Ink Tank in the BC 21e Color BJ Cartridge The LCD display will indicate which ink tank in the BC 21e Color BJ Cartridge needs replacing Message Action BLACK INK EMPTY Replace the BCI 21 Black Ink Tank right tank COLOR INK EMPTY Replace the BCI 21 Color Ink Tank left tank Leave the BC 21e Color BJ Cartridge in the MultiPASS when replacing an ink tank 1 Make...

Page 285: ... Open the ADF by grasping the document guides and lifting If the ADF does not open easily slide the document guides outward and then open the ADF DOCUMENT GUIDE DOCUMENT GUIDE Chapter 7 Maintenance 7 34 ...

Page 286: ...rail or ribbon cable Touching these parts may adversely affect operation of the unit and or cause print quality deterioration DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT DO NOT TOUCH THE RIBBON CABLE Chapter 7 Maintenance 7 35 ...

Page 287: ...older as this may damage the MultiPASS The MultiPASS includes an automatic protection feature that helps keep it from overheating If the cartridge holder does not move unplug the MultiPASS and let it cool for several minutes When it has cooled plug it in again and press the button to move the cartridge holder Chapter 7 Maintenance 7 36 ...

Page 288: ...y ink tank and pulling forward to release it Then lift out the ink tank from the BJ cartridge In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Ink Cartridge BCl 21 Color Made in Japan Ink Cartridge BCl 21 Black Made in Japan Color BJ Cartridge BC 21e Made in Japan BCI 21 COLOR INK TANK BCI 21 BLACK INK TANK Chapter 7 Maintenance 7 37 ...

Page 289: ...lace it in a plastic bag to keep any residual ink from spilling 7 Take the new ink tank out of its bag and remove its orange cap c Be careful not to touch the bottom of the ink tank as you may get ink on your hands DO NOT TOUCH Chapter 7 Maintenance 7 38 ...

Page 290: ...the new ink tank in the direction shown below until the tank snaps into place In k C a rtr id g e B C l 2 1 C o lo r M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n In k C a rtrid g e B C l 2 1 B la c k M a d e in J a p a n Chapter 7 Maintenance 7 39 ...

Page 291: ...idge holder moves to its home position on the right side of the unit and begins cleaning the print head This process takes about 55 seconds c Do not try to manually move or stop the cartridge holder as this may damage the MultiPASS 12 Close the ADF 13 Close the document tray Chapter 7 Maintenance 7 40 ...

Page 292: ... the MultiPASS is protected from drying out by automatically moving to the home position on the right side of the unit and capping itself If you remove a partially used BJ cartridge from the MultiPASS store it in the SB 21 Ink Cartridge Storage Box provided with your unit c Hold the BJ cartridge by its sides only Do not touch the print head the sharp edges around the print head the silver plate on...

Page 293: ...artridge in its container with the BJ cartridge s label facing forward and the print head down Ink Cartridge BCl 21 Color Made in Japan Color Slot Ink Cartridge BCl 21 Black Made in Japan Black Slot Color BJ Cartridge BC 21e Made in Japan Chapter 7 Maintenance 7 42 ...

Page 294: ...uring the move 1 DO NOT remove the BJ cartridge from the unit 2 Make sure the cartridge holder is in its home position on the right side of the unit If it is not in its home position press the cartridge button inside the unit 3 With the cartridge holder on the right side of the unit tape the BJ cartridge and cartridge holder to the side of the unit Chapter 7 Maintenance 7 43 ...

Page 295: ...ip a BJ cartridge or an ink tank from which you have removed the protective cap An opened BJ cartridge or ink tank that is not installed in the MultiPASS or the Ink Cartridge Storage Box may leak and the print head may dry out Also if you do not tape the BJ cartridge to the side of the unit ink may spill into the unit If you no longer have the shipping carton your MultiPASS came in pack the unit i...

Page 296: ...e Problem 8 2 Clearing Jams 8 4 Jams in the Automatic Document Feeder ADF 8 4 Jams in the Multi Purpose Tray 8 7 LCD Messages 8 9 Printing Problems 8 18 Print Quality Problems 8 24 Color Printing and Copying Problems 8 26 Paper Feeding Problems 8 30 Faxing Problems 8 33 Telephone Problems 8 40 Copying Problems 8 42 General Problems 8 43 If the Power Goes Out 8 45 MultiPASS Hardware Cannot Initiali...

Page 297: ...p you with your problem n Attempting to repair the MultiPASS yourself may void the limited warranty as to that repair See the limited warranty card for details c If the MultiPASS makes strange noises emits smoke or strange smells unplug it immediately and call the Canon Customer Care Center Do not attempt to disassemble or repair the unit yourself Getting Help From Canon If you need to contact Can...

Page 298: ... The version number of the MultiPASS Desktop Manager is included in the About informa tion In the Desktop Manager click Help and then click About Place of purchase Nature of problem Steps you have taken to solve the problem and the results CANON INC H X X X X X X X X X SERIAL No X X X X X X X Chapter 8 Troubleshooting 8 3 ...

Page 299: ...ug the MultiPASS while clearing paper jams Jams in the Automatic Document Feeder ADF Use this procedure if the document in the ADF jams or misfeeds If this occurs the message CHECK DOCUMENT appears in the LCD display 1 Press Stop 2 Open the operation panel by gently pulling it toward you It opens only slightly Do not try to pull the document out without opening the operation panel or you may tear ...

Page 300: ...hile holding the operation panel remove the document Pull it in either direction but do not force it If a multipage document is loaded remove the entire document from the ADF Chapter 8 Troubleshooting 8 5 ...

Page 301: ...the operation panel by pressing it down from the center n Be sure to close the operation panel until it locks into place Otherwise the unit will not function properly 5 Press Resume to clear the error message then start the operation again Be sure to fan and stack your document and replace the stack in the ADF Resume Chapter 8 Troubleshooting 8 6 ...

Page 302: ... JAM appears in the display 1 Close the document tray if necessary 2 Gently pull any jammed paper out of the unit as shown 3 Remove the paper stack from the multi purpose tray and reload it Make sure you push the paper to the back and right of the multi purpose tray and that the stack is not higher than the paper limit mark Chapter 8 Troubleshooting 8 7 D ...

Page 303: ...lication follow the instructions displayed by the software on your PC n If the paper jam occurred while a fax was being received into the MultiPASS memory that fax will print automatically when the jam is cleared and you press the Resume button Resume Chapter 8 Troubleshooting 8 8 ...

Page 304: ...artridge is empty or its ink may have dried out The telephone number you dialed is busy The fax number dialed was incorrect The other party s fax machine is not working Wait for the unit to try redialing If that does not work wait until the unit starts to dial the number then press the Stop button to cancel redialing Try to send the document again at a later time Clean the BJ cartridge print head ...

Page 305: ...rty and ask them to send or receive the document using a G3 machine Set your unit to the setting that matches your telephone line See the MultiPASS Desktop Manager Software Guide or the Stand alone Fax Manual Contact the other party and have them check their fax machine You can try to send the document manually see page 5 12 For an international call add pauses to the registered number see page 5 ...

Page 306: ...mechanism to move right or left Clean the BJ cartridge print head see page 7 20 If the message remains in the LCD display replace the BJ cartridge see page 7 23 The unit will then print automatically any faxes received in memory Remove the document you are trying to send or copy and start again Set the document feed lever to automatic document feed a see page 4 6 Set the correct paper size See the...

Page 307: ...ess the Resume button Reinstall the BJ cartridge and try your operation again In either case if the error does not clear try unplugging the unit Wait several minutes then plug it back in Also try installing a new BJ cartridge Clear the paper jam see page 8 7 and reload paper in the multi purpose tray Press the Resume button Clean the BJ cartridge print head see page 7 20 If the message remains in ...

Page 308: ...nsmission Divide the document and send or copy each part separately Contact the other party Have them divide the document and send each part separately Use a copy machine to make a reduced copy of the document and send the copy Send the document scan the document or make the copy ECM receptions may take longer than normal transmissions Turn off ECM if you need to receive quickly or if you know you...

Page 309: ...operly in its cradle Remove the BC 20 Black BJ Cartridge and install the BC 21e Color or BC 22e Photo BJ Cartridge see page 7 23 Remove the BC 20 Black or BC 22e Photo BJ Cartridge and install the BC 21e Color BJ Cartridge see page 7 23 If you do not have a BC 21e Color BJ Cartridge available you can print the received color fax in memory with a BC 22e Photo BJ Cartridge see page 5 29 You can also...

Page 310: ...ull because you tried to send too many pages at once or a very long or detailed document The unit is sending a document and its memory is full Remove the BC 22e Photo BJ Cartridge and install the BC 21e Color or BC 20 Black BJ Cartridge see page 7 23 Answer the call Load paper in the multi purpose tray see page 2 17 Make sure the stack does not exceed the paper limit mark Then press the Resume but...

Page 311: ...ng up The unit is confirming that it is all right to print a color document in memory with a BC 22e Photo BJ Cartridge If you need more space wait for the unit to send any faxes Also print or delete any faxes in memory you no longer need see pages 5 29 and 5 34 Make sure you dialed the correct number Try again later Contact the other party and have them install paper in their fax machine Register ...

Page 312: ... printing when it has cooled down The BJ cartridge is not installed correctly The BJ cartridge is not installed Your PC was off and a document was received in the unit s memory The unit received the fax in memory because paper or ink ran out a paper jam occurred or the wrong BJ cartridge was installed An error has occurred in the phone line or in the system You tried faxing a color document to a m...

Page 313: ...n Customer Care Center see page 1 14 Data from the PC is not printed The power cord may not be plugged in securely Check that the power cord is plugged securely into the unit and into the wall outlet If the unit is plugged into a power strip make sure the power strip is plugged in and turned on The parallel cable may not be securely connected to the MultiPASS and the PC Check the parallel cable co...

Page 314: ...head see page 7 20 The BJ cartridge or the ink tank s may need to be replaced Replace the BJ cartridge or the ink tank s see pages 7 23 and 7 33 The application you are printing from may not be set up properly Check the PC and the application to make sure they are configured correctly Make sure your application has the MultiPASS selected as the printer The MultiPASS may not be set as the default p...

Page 315: ... port The BJ cartridge moves but ink does not appear The orange tape may not be removed from the BJ cartridge Be sure to remove the orange tape from the BJ cartridge before you install it see page 7 29 The BJ cartridge or an ink tank may not be installed properly Make sure the BJ cartridge and the ink tank s are installed properly see pages 7 23 and 7 33 The nozzles on the BJ cartridge print head ...

Page 316: ...n 6 6 feet 2 meters in length The parallel cable may be too long Make sure you are using a parallel cable that is less than 6 6 feet 2 meters long You may not be using the correct printer driver Make sure you have selected the MultiPASS printer in your application Another hardware device or software application is attempting to communicate with the same parallel interface port to which the MultiPA...

Page 317: ...e paper in the multi purpose tray The MultiPASS printer driver may not be selected Make sure the MultiPASS is selected as the default printer in your application n If the BJ cartridge print head prints on the platen clean the ink off the platen by launching Notepad and setting the application to print 2 or 3 blank sheets of paper The MultiPASS suspends printing after each line The BJ cartridge pri...

Page 318: ... remove the page being careful not to touch the document tray if it is open Allow the page to dry further then roll it in the opposite direction of the curl Should you dirty the document tray when removing the page wipe it clean with a clean soft lint free cloth moistened with water or diluted dishwashing detergent solution Your PC indicates a device time out A device time out occurs when the PC s...

Page 319: ...n the other side The nozzles on the BJ cartridge print head may be clogged Print the nozzle check to check the BJ cartridge print head see page 7 18 Perform the BJ cartridge print head cleaning procedure if necessary see page 7 20 The BJ cartridge or an ink tank may not be installed properly Make sure the BJ cartridge and the ink tank s are installed properly see pages 7 23 and 7 33 An ink tank in...

Page 320: ... dot matrix printers do not print smoothly rounded characters when used with high resolution printers like the MultiPASS Make sure you installed an outline font manager such as Adobe Type Manager or Bitstream Facelift or that you are choosing a TrueType font Certain MS fonts such as MS Serif will print jagged Choose another font Output is faint You may be using Draft print mode Try changing the Pr...

Page 321: ...r Printing and Copying Problems The MultiPASS prints only in black You are printing from an application that supports color printing but your output is black ink only The MultiPASS printer driver may not be selected Make sure the MultiPASS is selected as the default printer in your application The printer driver may not be selecting color Check that you selected one of the color Print Modes in the...

Page 322: ...very other dot with white in between Choose cyan magenta yellow or black instead Colors print incorrectly The MultiPASS printer driver may not be selected Make sure the MultiPASS is selected as the default printer in your application The printer driver may not be selecting color Check that you selected one of the color Print Modes in the Main tab of the printer driver see page 3 8 The printer driv...

Page 323: ...t for the images you are printing Check your Print Mode setting on the Main tab of the printer driver see page 3 8 Be sure to experiment with different settings and different types of paper Hue changes The nozzles on the BJ cartridge print head may be clogged Print the nozzle check to check the BJ cartridge print head see page 7 18 Perform the BJ cartridge print head cleaning procedure if necessar...

Page 324: ...o the screen Within the MultiPASS printer driver select the appropriate Color Adjustment setting on the Color tab see page 3 14 If you are not using screen matching decreasing the amount of magenta by 30 produces a royal blue If you are just looking for a nice blue color try cyan It prints beautifully and fast and is available in almost all applications that support color Color images are missing ...

Page 325: ...and that the paper guide is adjusted correctly see page 2 22 Paper is loaded skewed Printing is skewed Paper may not be loaded correctly Make sure the paper stack is loaded properly in the multi purpose tray and that the paper guide is adjusted correctly see page 2 22 Make sure the right edge of the paper stack is aligned with the right side of the multi purpose tray and the paper guide is aligned...

Page 326: ...e 2 20 The multi purpose tray may contain too many sheets Make sure the paper stack in the multi purpose tray does not exceed the paper limit mark see page 2 21 Do not load more than approximately 100 sheets 20 lb 75 g m2 paper of plain paper in the multi purpose tray Do not force the paper stack into the multi purpose tray Different types of paper may be loaded in the multi purpose tray Load just...

Page 327: ... that the paper you are using and your printing environment are within the specifications of the unit see page 2 2 Envelopes do not load Envelopes may not be loaded correctly Make sure the envelopes are loaded correctly see page 2 23 Make sure there are no more than 10 envelopes in the multi purpose tray You may need to choose the envelope setting in your printer driver Make sure you select the co...

Page 328: ...been fed correctly into the Automatic Document Feeder ADF Remove the document stack it if necessary and feed it into the ADF correctly see page 4 8 Check that the document feed lever is set for the type of document you are sending see page 4 6 Make sure the operation panel is closed The one touch speed dialing button or coded speed dialing code you entered may not be registered for the feature you...

Page 329: ...white see page 5 3 There may be other documents being sent from memory Allow time for the current document to finish sending An error may have occurred during sending Print an activity report and check for an error If you are using the Desktop Manager see the MultiPASS Desktop Manager Software Guide If you are using the operation panel see the Stand alone Fax Manual The telephone line may not be w...

Page 330: ... Error Correction Mode ECM The other party s fax machine may not support ECM Some fax machines do not support ECM If the other party s fax machine does not support ECM then the document is sent or received in normal mode without error checking ECM may be disabled Make sure ECM is on If you are using the Desktop Manager see the MultiPASS Desktop Manager Software Guide If you are using the operation...

Page 331: ...lass on their fax machine are clean Cannot receive a fax automatically The MultiPASS may not be set to receive automatically For the MultiPASS to receive faxes automatically the receive mode must be set to FAX ONLY MODE Fax Tel Mode or ANS MACHINE MODE If you have set ANS MACHINE MODE confirm that an answering machine is connected to the MultiPASS and that it is turned on with an outgoing message ...

Page 332: ...MultiPASS to switch automatically the receive mode must be set to Fax Tel Mode or ANS MACHINE MODE If you have set ANS MACHINE MODE confirm that an answering machine is connected to the MultiPASS and that it is turned on with an outgoing message properly recorded An error may have occurred during reception Check the LCD display for an error message see page 8 9 Print an activity report and check f...

Page 333: ...the telephone or extension phone Always press the Start Scan button or dial the remote receiving ID before hanging up the handset Otherwise you will disconnect the call Print quality is poor You may not be using the correct type of paper Make sure you are using paper that meets the paper requirements for the unit see page 2 2 The BJ cartridge print head may need cleaning Clean the BJ cartridge pri...

Page 334: ... be installed properly Make sure the BJ cartridge and the ink tank s are installed properly see page 7 23 The BJ cartridge print head may need cleaning Clean the BJ cartridge print head see page 7 20 The BJ cartridge or the ink tank s may need to be replaced Replace the BJ cartridge or the ink tank s see pages 7 23 and 7 33 Fax images print blotched or uneven The telephone lines may be in poor con...

Page 335: ...ion Lower the reception speed If you are using the Desktop Manager see the MultiPASS Desktop Manager Software Guide If you are using the operation panel see the Stand alone Fax Manual Telephone Problems You cannot dial The telephone line may not be connected properly Make sure the telephone line is connected properly to the MultiPASS The unit may not be getting power Make sure the power cord is co...

Page 336: ...nline MultiPASS Desktop Manager Software Guide If you are using the operation panel see the online Stand alone Fax Manual The phone disconnects while you are talking The phone cord may not be plugged in securely Check that the phone cord is connected securely to the unit and into the phone jack on the wall Then confirm that the phone is securely connected to the unit Chapter 8 Troubleshooting 8 41...

Page 337: ... cannot make copies in color while a BC 20 Black BJ Cartridge is installed Replace the BJ cartridge with the BC 21e Color BJ Cartridge or if you want to copy using photo ink replace the BJ cartridge with a BC 22e Photo BJ Cartridge The handset of the telephone or extension phone may be off hook Make sure the handset is in its cradle The document may not have been fed correctly into the ADF Remove ...

Page 338: ...mory is full Print out any faxes stored in memory see page 5 29 then start again General Problems The MultiPASS has no power The power cord may not be plugged in securely Check that the power cord is plugged securely into the unit and into the wall outlet If the unit is plugged into a power strip make sure the power strip is plugged in and turned on The power cord may not be supplying power Check ...

Page 339: ...idge is installed Replace the BJ cartridge with the BC 21e Color BJ Cartridge or a BC 20 Black BJ Cartridge see page 7 23 Nothing appears in the LCD display The power cord may not be plugged in securely Check that the power cord is plugged securely into the unit and into the wall outlet If the unit is plugged into a power strip make sure the power strip is plugged in and turned on If the display r...

Page 340: ... receive or copy documents You can only use the MultiPASS to receive telephone calls if you connected a telephone or extension phone to your unit When power is restored to the MultiPASS the unit will automatically print out a list of documents that were stored in memory at the time of the power failure MEMORY CLEAR REPORT MEMORY FILES DELETED TX RX NO MODE CONNECTION TEL ID PGS SET TIME 0023 B CAS...

Page 341: ...y PRINTING REPORT when the power is restored If there is no paper in the multi purpose tray at this time the LCD will also display LOAD PAPER If this happens load paper in the multi purpose tray press the Resume button and wait for the unit to print the Memory Clear Report Chapter 8 Troubleshooting 8 46 ...

Page 342: ...cedures below 1 Confirm that the MultiPASS unit is plugged into a power source and that the date and Receive mode are displayed in the LCD before turning on the PC or starting Windows It is recommended that the MultiPASS be connected directly to an AC outlet and not a power strip to which your computer is connected Chapter 8 Troubleshooting 8 47 ...

Page 343: ...vice Manager tab of the Systems Properties 4 Remove any pass through devices switch boxes zip devices tape backups docking stations scanners and any software associated with these products The software drivers for these products are customarily executed from the Load and Run lines of the computer s Win ini or the Startup Group Please refer to the product s manufacturer for information on how to pr...

Page 344: ...x A Specifications The specifications for the MultiPASS are listed in this section Printing Specifications A 2 BJ Cartridges A 7 Facsimile A 8 Copier A 11 Scanner A 13 MultiPASS Desktop Manager for Windows A 18 General Specifications A 19 ...

Page 345: ... g m2 paper Approx 100 sheets 0 4 in 10 mm stack Letter Legal A4 Glossy photo paper 1 sheet Banner paper 1 sheet 2 to 6 long Brilliant white paper Approx 100 sheets High resolution paper Approx 10 sheets T shirt transfers 1 sheet Greeting cards 1 card Bubble Jet paper Approx 100 sheets 0 4 in 10 mm stack Fabric sheets 1 sheet Transparencies 50 sheets Back print film 10 sheets Appendix A Specificat...

Page 346: ...U S Commercial No 10 or European DL Paper Size Letter 8 5 11 in Legal 8 5 14 in A4 210 297 mm Banner 8 5 11 in sheets Maximum length 66 in 1676 mm U S Commercial 9 5 4 1 in No 10 envelope European DL envelope 220 110 mm Appendix A Specifications A 3 ...

Page 347: ...or BJ Cartridge Draft mode Up to 4 5 ppm Standard mode Up to 3 8 ppm Fine mode Up to 0 9 ppm BC 20 Black BJ Cartridge Draft mode Up to 5 ppm Standard mode Up to 3 6 ppm Print Width Maximum 8 in 203 2 mm Line Feed Speed Approx 150 ms line at 2 6 inch line feeds Appendix A Specifications A 4 Fabric Sheet for Canon Bubble Jet printers Canon Transparencies Canon Back Print Film Canon High Gloss Film A...

Page 348: ...trations shows the printing area for papers A4 LEGAL LETTER 8 5 215 9 mm 11 279 4 mm 0 12 3 mm 0 28 7 mm 0 25 6 4 mm 0 25 6 4 mm 8 27 210 mm 11 69 297 mm 0 12 3 mm 0 28 7 mm 0 13 3 4 mm 0 13 3 4 mm 8 5 215 9 mm 14 355 6 mm 0 12 3 mm 0 28 7 mm 0 25 6 4 mm 0 25 6 4 mm FEED DIRECTION FEED DIRECTION FEED DIRECTION Appendix A Specifications A 5 ...

Page 349: ...trations show the printing area for envelopes EUROPEAN DL U S COMMERCIAL NO 10 9 5 241 3 mm 4 1 104 1 mm 0 12 3 mm 0 28 7 mm 1 24 31 4 mm 0 25 6 4 mm 8 66 220 mm 4 33 110 mm 0 12 3 mm 0 28 7 mm 0 41 10 4 mm 0 25 6 4 mm FEED DIRECTION FEED DIRECTION 11 279 mm 0 5 12 mm 0 5 12 mm 2 SHEETS MIN APPROX 66 OR 1676 mm 6 SHEETS MAX 0 13 3 mm 0 13 3 mm 8 5 216 mm Appendix A Specifications A 6 ...

Page 350: ...n magenta yellow Ink tank yield BCI 21 Color Approx 100 pages at 7 5 coverage BCI 21 Black Approx 225 pages at 5 coverage BC 20 Black BJ Cartridge Print head 128 nozzles Ink color Black Cartridge yield Approx 900 pages at 5 coverage BC 22e Photo BJ Cartridge Print head 64 nozzles for black 24 nozzles for each color cyan magenta yellow Ink color Black cyan magenta yellow Cartridge yield Approx 50 p...

Page 351: ...00 7200 4800 2400 bps Automatic fallback Transmission speed Black white MultiPASS C560 Approx 3 seconds page at 33 6 Kbps MultiPASS C530 Approx 6 seconds page at 14 4 Kbps ECM MMR transmitting from memory Color MultiPASS C560 Approx 24 seconds page at 33 6 Kbps MultiPASS C530 Approx 45 seconds page at 14 4 Kbps ECM JPEG transmitting from memory Based on Canon Snapshot Color Chart 4 6 inch standard...

Page 352: ...e Automatic Document Feeder ADF 30 sheets letter or A4 size 20 lb 75 g m2 paper 10 sheets legal size 20 lb 75 g m2 paper Fax resolution Black white Standard mode 203 pels in 98 lines in 8 pels mm 3 85 lines mm Fine mode 203 pels in 196 lines in 8 pels mm 7 7 lines mm Color Standard mode 200 200 dpi with high compression Fine mode 200 200 dpi with low compression Appendix A Specifications A 9 Based...

Page 353: ...inutes Manual redialing Pause button Variable length 1 15 seconds Networking Sequential broadcast Up to 113 destinations Automatic receiving Non ring reception Deactivate ECM DRPD Distinctive Ring Pattern Detection Report Reference Activity report up to 20 transactions Non delivery report TTI Transmitter Terminal Identification Ink saver Economy mode for printing received black white faxes extends...

Page 354: ...R DRAFT 360 180 dpi full color COLOR FINE 360 360 dpi full color COLOR SNAPSHOT 360 360 dpi full color Black white direct copy 360 360 dpi Black white memory copy 8 pels mm 7 7 lines mm Printing resolution 360 360 dpi Default size 100 Reduction sizes 70 80 90 Appendix A Specifications A 11 ...

Page 355: ...olor copy COLOR DRAFT mode Letter size Approx 3 minutes COLOR FINE mode Letter size Approx 9 minutes COLOR SNAPSHOT 4 6 in Approx 3 minutes 50 seconds Multiple copies Up to 99 copies of a black white document 1 copy of a color document Appendix A Specifications A 12 ...

Page 356: ...ed Size W L Maximum 8 5 Approx 39 in 216 mm Approx 1 m Minimum 8 27 5 83 in 210 148 mm Quantity 20 lb 75 g m2 paper Up to 30 letter size 30 A4 size 10 legal size sheets Thickness 0 003 0 005 in 0 08 0 13 mm Weight 20 24 lb 75 90 g m2 Manual document feed Size W L Maximum 8 5 Approx 39 in 216 mm Approx 1 m Minimum 3 15 1 77 in 80 45 mm Quantity 1 sheet Thickness 0 003 0 017 in 0 08 0 43 mm Weight 2...

Page 357: ...30 150 dpi 5 4 seconds page B W Text 151 300 dpi 10 9 seconds page B W Text 301 600 dpi 21 7 seconds page Grayscale 30 150 dpi 5 4 seconds page Grayscale 151 300 dpi 10 9 seconds page Grayscale 301 600 dpi 21 7 seconds page Color 30 150 dpi 16 3 seconds page Color 151 300 dpi 32 6 seconds page Color 301 600 dpi 65 2 seconds page Appendix A Specifications A 14 ...

Page 358: ... feed lever is set to automatic document feed Maximum Document Size Minimum Document Size 8 5 216 mm 8 27 210 mm 5 83 148 mm UP TO A MAXIMUM OF 32 MINUTES FOR EACH PAGE OR 39 37 INCHES 1 METER IN LENGTH Appendix A Specifications A 15 ...

Page 359: ...ed Note that the scanning length may be shorter than the actual document Maximum Document Size Minimum Document Size 8 5 216 mm 3 15 80 mm 1 77 45 mm UP TO A MAXIMUM OF 32 MINUTES FOR EACH PAGE OR 39 37 INCHES 1 METER IN LENGTH Appendix A Specifications A 16 ...

Page 360: ...is outside the scanning area of the MultiPASS Make sure your document s text and graphics do not extend into these margins MAX 0 18 MAX 4 5 mm MAX 0 16 MAX 4 0 mm Letter Legal MAX 0 16 MAX 4 0 mm MAX 0 18 MAX 4 5 mm 8 42 214 mm Appendix A Specifications A 17 ...

Page 361: ...gabytes MB of available hard disk space 150 MB of available hard disk space recommended CD ROM drive or access to one over a network connection 256 color SVGA monitor or better Bi directional shielded IEEE 1284 compatible parallel cable 6 6 feet 2 meters in length or shorter PC Fax Canon proprietary MultiPASS Desktop Manager for Windows Fax Telephone address book Fax Viewer Fax Log Fax distributio...

Page 362: ...m Approx 6 1 W Standby Dimensions W D H 14 4 12 8 8 2 in 366 324 208 mm Main unit no trays Weight 11 2 lb 5 1 kg Environmental Conditions Temperature 50 90 5 F 10 32 5 C Humidity 20 85 Liquid Crystal Display LCD 16 1 Display Languages English French Spanish Appendix A Specifications A 19 ...

Page 363: ...Distinctive Ring Pattern Detection Answering machine hook up CNG detecting signal Telephone hook up Remote reception by telephone Remote receiving ID Default 25 Tone button Pause button variable length 1 15 seconds Appendix A Specifications A 20 ...

Page 364: ...Space Requirements Appendix A Specifications A 21 22 6 573 mm 13 4 340 mm 14 4 367 mm 10 9 277 mm ...

Page 365: ...of functions Examples include word processing programs and the MultiPASS Desktop Manager Developers who make application programs include drivers that support different types of printers Auto FAX TEL switching See FAX TEL switching Automatic dialing Dialing fax or telephone numbers by using a shortcut of pressing one or three buttons To use automatic dialing you must register the numbers See also ...

Page 366: ...the size of the image on the page Automatic redialing When the receiving fax machine is busy the MultiPASS waits a specified time and then automatically redials the number You define the number of times the unit redials and the length of time between redialing B Bi directional parallel interface port An interface connection that is capable of both sending and receiving For example when you print o...

Page 367: ...for International Telegraph and Telephone CCITT has been replaced by the International Telecommunications Union Telecommunications Sector ITU TS a committee created to set international standards for telecommunications Centronics An interface standard for parallel data transmission The interface on the MultiPASS is a Centronics type parallel interface CNG Calling Tone This is a signal sent by fax ...

Page 368: ... a decibel being a unit of measurement for the intensity of the sound coming from the unit adjusted for background noise Delayed sending The ability to send a document at a preset time in the future You do not have to be in your office to use delayed sending to one or more destinations You can only set up one delayed transmission at a time with the MultiPASS Desktop Manager Dialing methods Ways of...

Page 369: ...asking Enables the MultiPASS to receive a fax even if it is copying or printing a document Also enables you to scan other faxes into memory make copies print out reports print documents or register information while the MultiPASS sends a fax from memory E ECM Error Correction Mode The ability of your MultiPASS to reduce system and line errors when sending or receiving from another fax machine with...

Page 370: ...detect whether a call is from a fax machine or telephone With this feature one telephone line can be shared by both the telephone and the fax machine FINE The resolution setting for documents with very small characters and lines Font A complete set of characters of the same size and type a particular implementation of a typeface For example 12 point Courier bold Form feed A printer function that a...

Page 371: ...lectronically displayed symbol or drawing Also characters or text that have been generated by a computer graphics application program Grayscale Representing color in black white as a result of different intensities of color Different colors and intensities of colors appear as different shades of gray Group dialing A dialing method that enables you to dial up to 111 registered one touch speed diali...

Page 372: ...ts it provides are bi directional communication between PCs and peripheral devices a higher speed data transfer rate and protection against data loss due to noise interference Ink Jet printer A nonimpact printer that ejects ink onto paper to form characters The MultiPASS has a special type of ink jet printer built in called a Bubble Jet printer Ink saver You can enable or disable economy printing ...

Page 373: ...e MultiPASS comes with one IEEE 1284 bi directional parallel interface port located on the back of the unit You attach the cable that connects your PC and the MultiPASS to this port ITU T CCITT No 1 Chart A test chart defined by CCITT ITU TS used to measure the transmission speed as well as the transmitting and receiving memory capacity of a fax machine J Jack The telephone receptacles RJ11 C type...

Page 374: ...e regular dialing you can redial a number manually by simply pressing the Redial Pause button on the operation panel The last number dialed with the numeric buttons is the number redialed Memory broadcast Allows you to send a scanned fax to as many as 113 destinations using a combination of one touch speed dialing coded speed dialing and regular dialing Memory sending Scans a document into memory ...

Page 375: ...pplications You must install the MultiPASS Desktop Manager to use your MultiPASS as a printer scanner or PC fax N Noise A term applied to a variety of problems that impair the operation of telephone lines used for faxing Noise level See dB A Numeric buttons The round numbered buttons on the operation panel marked the same as a standard telephone keypad Press them to perform regular dialing They ar...

Page 376: ...dialing An automatic dialing method that allows you to dial a fax or telephone number by pressing a single one touch speed dialing button The MultiPASS can store up to 12 numbers for one touch speed dialing One touch speed dialing buttons The buttons numbered 01 to 12 on the operation panel each of which may be registered as a fax or telephone number Once a number is registered you press one butto...

Page 377: ...one number PC fax An electronic way to send and receive faxes A PC fax is sent from or received in a PC Using the MultiPASS allows you to send and receive PC faxes and the MultiPASS Desktop Manager lets you save sort and print the PC faxes Photo The document setting you use for sending or copying documents with intermediate tones such as photographs Platen The printer component that holds the pape...

Page 378: ...coming clogged with dust Printable area The area of a sheet of paper on which a printer can reproduce text or graphics the printing area is smaller than the paper Printer driver Software that sends printing instructions to a printer in this case the MultiPASS The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes Pulse See Rotar...

Page 379: ...r MultiPASS will begin to call the other party and transmit the information even as the remaining pages are being scanned R RAM Random Access Memory Memory that is used for temporary storage of information such as documents you want to print scanned and received documents and downloaded fonts Receiving Receiving transmission is also defined as RX or Reception This refers to how the MultiPASS recei...

Page 380: ...fax or telephone number Remote receiving ID The two digit code that enables you to manually activate a fax using a telephone or extension phone connected to the MultiPASS The default code is 25 Remote reception Activating a fax by answering a telephone or extension phone that is connected to the MultiPASS but that is not located near the MultiPASS You need to dial the remote receiving ID to start ...

Page 381: ...rtical data for example 360 360 dpi Rotary pulse A telephone dialing system where a dial is rotated to send pulses to the telephone switching system When you pulse dial you hear clicks When you touch tone dial the most common dialing system you hear tones RX See Receiving S Scanning contrast A setting that darkens or lightens the scanning of documents Sender ID Information printed at the top of a ...

Page 382: ...d The rate at which faxes are transmitted through the phone line See also bps bits per second Smoothing mode A printer mode in which the printer enhances the horizontal resolution of black ink Standby The mode in which the MultiPASS is on and ready to use All operations start from standby mode when the LCD displays the date and reception mode T Timed sending See Delayed sending Tone pulse setting ...

Page 383: ...input image data directly from a scanner or other input device Because your MultiPASS supports TWAIN you can use the scanning features of the MultiPASS with any Windows application that also supports TWAIN TX See Sending U UHQ Ultra High Quality An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that te...

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Summary of Contents for MultiPASS C530

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Summary of Contents for MultiPASS C530

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