Troubleshooting
Clearing Paper Jams
If a paper jam occurs, the screen indicating the location of the paper jam and instructions on how to clear the paper jam
appear on the touch panel display. Follow the instructions on the touch panel display. The screen indicating the location of
the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
Screen Indicating the Location of the Paper Jam
You can check the location of the paper jam on the touch panel display. If you press [Close], you can continue operations,
such as setting modes and scanning originals, even if you do not remove the jammed paper immediately.
If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on the touch panel
display to clear the paper jam. (See “Feeder (Color Image Reader Unit-D1),” on p. 65.)
If the MEAP screen is displayed, a message appears on the bottom line of the touch panel display. Press
→
follow
the procedures that appear on the touch panel display to help you remove the jammed paper.
Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations
indicated on the touch panel display in the order that is given.
If paper is jammed in several locations, remove the jammed paper following the instructions displayed on the touch panel
display.
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When removing jammed originals or paper which has become jammed inside the machine, take care
not to cut your hands or injure yourself on the edges of the originals or paper. If you cannot remove the
paper, contact your local authorized Canon dealer.
When removing paper which has become jammed inside the machine, take care not to allow the toner
on the jammed paper to come into contact with your hands or clothing. If ink gets onto you hands or
clothing, wash it off immediately with cold water. Washing it off with warm water will set the toner, and
make it impossible to remove the toner stains.
When removing paper which has become jammed inside the machine, remove the jammed paper gently
to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets
into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
The fixing unit and its surroundings inside the machine may become hot during use. When removing
jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its
surroundings, as doing so may result in burns or electrical shock.
After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is
not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in
personal injury or damage if the machine suddenly starts printing.
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There are some areas inside the machine which are subject to high-voltages. When removing jammed
paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal
objects to touch the inside of the machine, as this may result in burns or electrical shock.
Troubleshooting
