Frequen
tly A
sk
ed Q
uestions
Error Code
Cause
Remedy
#0
The files cannot be stored because there are too many jobs
waiting to be stored.
Try storing the files again after the previous job finishes being
stored.
#
The files are already locked by the other operations.
Wait a while, and perform the operation again.
#0
The specified Department ID does not exist, or the password
has changed.
Enter the correct Department ID and password using
-
(numeric keys), and try again.
The Department ID or password was changed while the
machine was processing a job.
Change the Department ID and password, and try again. If you
do not know the password, contact your System Manager.
<Allow Printer Jobs With Unknown IDs>/<Allow Remote Scan
Jobs With Unknown IDs> is set to ‘Off’.
Set <Allow Printer Jobs With Unknown IDs>/<Allow Remote
Scan Jobs With Unknown IDs> to ‘On’. (See e-Manual > Settings/
Registration)
#0
Writing could not be performed because the image region of
the memory is full.
Please wait. Try sending again when the other sending jobs are
complete.
Delete files in the Fax/I-Fax Inbox. If the operation still cannot be
performed correctly, restart the machine.
#
The Fax/I-Fax Inbox is full.
Delete files in the Fax/I-Fax Inbox.
#
The maximum number of files is saved in the Fax/I-Fax Inbox.
Delete files in the Fax/I-Fax Inbox.
#
The operation could not be performed because a service call
message is displayed.
Turn the main power switch OFF, wait at least 10 seconds, and
then turn the main power switch ON again.
If the operation still cannot be performed correctly, turn the
main power switch OFF, remove the power plug from the outlet,
and contact your local authorized Canon dealer.
#
The client machine is not functioning while delivering the
device information or the network is down. The destination
setting is not correct.
Check the client machine and network. Check the destination
settings.
#0
You do not have access privileges for the specified directory.
Set access privileges for the server directory, or send to a
directory that you have access privileges for. Alternatively,
contact your System Manager.
#
Printing could not be performed because the maximum
number of prints set in Department ID Management was
exceeded.
Contact your System Manager.
#
You have received data that cannot be processed (TIFF analysis
error).
Check the settings, and ask the sender to resend the data.
#
Printing could not be performed because the Department
ID and password for a reserved or executing printer job were
deleted, or the password was changed.
Enter the new Department ID and password, and perform the
operation again. Register the Department ID and password.
If you do not know the new password, contact your System
Manager.
Device information could not be delivered because the
destination client machine has a system manager registered,
but the system manager is not set on the host machine.
Or, device information could not be delivered because the
System Manager ID and System Password registered in the
client machine are different from the System Manager ID and
System Password registered in the host machine.
Register the same System Manager ID and System Password
in the client machine as the System Manager ID and System
Password registered in the host machine, and deliver the device
information again.
