Canon CXDI-80C, Service Manual

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6. Troubleshooting
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• Installation environment information (CCS version, PC specifications and hardware
configuration, wireless setting information, etc.)
•
Files collected by Collection Tool
•
Status of detector exterior
•
Frequency at which the trouble occurs
•
Report detailing the work which has been done
[When abnormal image trouble has occurred]
(1) Proceed with the performance test and self-diagnosis imaging.
(2) Check the test results.
(3) Proceed with calibration imaging.
(4) Take more images, and check whether the abnormal image trouble recurs.
(5) Start up Collection Tool of Control Software NE_ServiceTool.exe, and execute
*5
file
collection.
If the trouble has recurred after the above action has been taken, replace the detector.
If the trouble is resolved after the detector has been replaced, replace the new unit with the
original unit, verify that the trouble recurs, and then send the detector to the office of the sales
company which will proceed with the secondary response.
IMPORTANT
When abnormal image trouble has occurred, be absolutely sure to proceed with the imaging in
step (1), and collect the files resulting from this imaging.
•
Installation environment information (CCS version, PC specifications and hardware
configuration, information on surrounding environment, etc.)
•
Files collected by Collection Tool
• S tatus of detector exterior
•
Frequency at which the trouble occurs
•
Report detailing the work which has been done
Reference: Abnormal image trouble is not caused by the wireless communication failure.
[Firmware and FPGA updating with wireless communication takes time]
Suspected causes:
• Wireless communication trouble
• Insufficient battery charge
It is recommended that a wired connection (using the equipment owned and loaned by the sales
company) be used for the firmware and FPGA updating. If updating is to be performed using a
wireless connection, proceed after ensuring that the battery has a full (100%) charge.