Brother RJ-3230B, User Manual

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Home > Troubleshooting > Network Problems
Network Problems
>> Network Setup Problems
>> Cannot Print over the Network / Printer Is Not Found on the Network Even after Successful Installation
>> Security Software Problems
>> Check the Operation of Network Devices
Network Setup Problems
Problem Solution
You are using
security software • Confirm your settings in the printer driver installer dialog box.
• Allow access when the security software alert message appears during the printer driver
installation.
Your security settings
(SSID/Network Key)
are incorrect Make sure the network security settings are correct:
•
See the instructions supplied with your Wi-Fi router/access point for information on how to
find the security settings.
• The default SSID (Network Name) may be your Wi-Fi router/access point's manufacturer
name or model number.
• Contact the manufacturer of your Wi-Fi router/access point or ask your Internet provider or
network administrator.
The printer cannot
connect to the mobile
device using Wi-Fi or
Bluetooth. • Move the printer within about 3.3 feet (one meter) of the mobile device when you configure
the Wi-Fi network settings.
• Move the printer to an obstruction-free area.
• If a wireless computer, Bluetooth-equipped device, microwave oven, digital cordless
phone, or other device is near the printer or the Wi-Fi router/access point, move the device
away from the printer or Wi-Fi router/access point.
The printer cannot
print using Wi-Fi or
Bluetooth.
You are using MAC
Address filtering. • You can find the MAC address label on the base of the printer. You can also confirm the
serial number by printing the printer information.
The serial number and MAC address labels are located on the base of the printer.
1 2
XXXXXXXXXXXX
XXXXXXXXXXXX
1. Serial number
2. MAC address
• Set the Wi-Fi router/access point so that the MAC address of the printer is allowed for
connections. For more information, see the instructions supplied with your Wi-Fi router/
access point.
Your Wi-Fi access
point/router is in
stealth mode (not
broadcasting the
SSID) • Enter the correct SSID name during the installation or when using Communication
Settings in the Printer Setting Tool.
• Check the SSID name in the instructions supplied with your Wi-Fi router/access point and
set up your wireless network again.
The printer is not
connected correctly to
the network. Check the WLAN icon on the LCD.
: The printer is already connected to a wireless network. Check
the wireless network information and connect your Wi-Fi router/
access point correctly.
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