Confidential
2-25
Error Code 24
Ink cartridge side IC chip relation defective
Identification no match/judge as incompatible cartridge/detecting setting wrong color
The ink cartridge which is not contains required ink volume for the initial installation has
been set at the initial installation.
User Check
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
- Set ink cartridge at position for correct color.
- Set starter ink cartridge.
Error Code 25
Cannot communicate with ink cartridge IC chip (ink cartridge side.)
User Check
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
Cannot Detect / Wrong Color Ink
LCD
Install Starter Ink
LCD
Step
Cause
Solution
1
Main PCB defective
Replace the main PCB ASSY.
Cannot Detect
LCD
Step
Cause
Solution
1
Ink cartridge flat cable
connection failure
Reconnect the ink cartridge flat cable.
2
Ink cartridge IC chip PCB
defective
Replace the ink refill ASSY.
3
Main PCB defective
Replace the main PCB ASSY.
Summary of Contents for MFC-J6920DW
Page 123: ...3 3 Confidential 2 PACKING ...
Page 146: ...3 26 Confidential 3 Set the protective part Protective part ...
Page 308: ...5 37 Confidential pfadj2 Pattern ...
Page 315: ...5 44 Confidential Margin Check Pattern ...
Page 362: ...App 3 8 Confidential When the following screen appears click Close to close the screen ...