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CHAPTER 7: Troubleshooting
7. Troubleshooting
If you ever have a problem with the ServLINK, our first recommendation is to
check the Frequently Asked Questions topic in the ServLINK’s on-line help. It
discusses what to do about many difficulties that people sometimes have with the
ServLINK. If this doesn’t help, call Black Box as directed in
Section 7.1
.
7.1 Calling Black Box
If you determine that your ServLINK is malfunctioning,
do not attempt to alter or
repair the unit
. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem (PCs, KVM switches, cables, etc.);
• any particular application that, when used, appears to create the problem or
make it worse;
• the settings the ServLINK reports in its Test PCI Card box (
Section 5.2.1
) and
the revision dates and numbers it reports in its About box (
Section 6.7.3
); and
• the results of any testing you’ve already done.
7.2 Shipping and Packaging
If you need to transport or ship your ServLINK:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the ServLINK for repair, make sure you include its power
cord, keyboard and mouse, and any of the other things that come with it
(cables, etc.) that are necessary to operate the ServLINK in your application.
• If you are returning the ServLINK, make sure you include everything you
received with it. Before you ship, contact Black Box to get a Return
Authorization (RA) number.
Summary of Contents for ServLink ACR3500A
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