Technical Support
Plexus 9000 Planning and Engineering Guide
Issue 2, August 16, 2002
Section 130-300-000
9-4
Telica,
Inc.
9.3.1 RMA
Procedure
The following list provides the steps that must be taken when a module or
other item of the Plexus 9000 must be returned for repair:
1. Determine whether the item is under warranty. If the item is not
under warranty and an annual purchase order for repair and return
is not in effect, the Technical Services Engineer will request a
purchase order from you, the customer.
2. Obtain an RMA number from a Telica Technical Services
Engineer at 888-440-8354 or 508-485-5739 and verify the shipping
and billing addresses, the individual who is to receive the item at
the address, and the prime customer contact.
3. Provide a detailed description of the problem and failure
symptoms.
4. If the item is a like-for-like replacement, the Technical Service
Engineer will arrange for shipment of the replacement item to you
(i.e., advanced exchange). Advanced exchange shipments include
a pre-paid return air bill to facilitate the expeditious return of the
defective unit.
9.3.2 Repair and Return Shipping Instructions
All returned equipment, assemblies, or subassemblies must be shipped to
the Telica Repair and Return Facility, specified by the Technical Service
Engineer. Returned items must be shipped in the original carton or
equivalent container assuring proper static handling procedures and with
the freight charges prepaid. The assigned RMA number must be clearly
printed on the ATTN: line of the shipping label on the outside of the
shipping package. If the RMA number is not placed on the label, the
return could be delayed.
Ship to:
Telica, Inc.
Attn: RMA ####
734 Forest St. Building G, Suite 100
Marlboro, MA 01752