Barco ICMP, Service Manual

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4. Troubleshooting
Code 10650: “ingest scan - key not matching the local certi fi cate - cannot play
with that key” (Warning)
Situation Solution
The content key doesn’t
match the certi
fi cate of the
ICMP. Ingest can be executed
but the player cannot use the
key.
Do not ingest that key unless you want to move the local storage to an
ICMP for which the key is valid. Request another key from your key
provider with the correct ICMP certi
fi cate.
Code 10651: “ingest job - requested item not found - cannot ingest” (Error)
Situation Solution
The ingest job was aborted
because the selected item
cannot be found on the
source. Check if the item is present on the source and at the right location.
Code 10652: “ingest job - not enough space on local storage - cannot ingest”
(Error)
Situation Solution
The ingest job was aborted
because there is not enough
disk space on the local
storage. Delete unused content from the local storage to free enough space and
retry to ingest the content.
Code 10653: “ingest job - item selected by player - cannot ingest” (Error)
Situation Solution
The ingest job was aborted
because the selected item is
already locked by the player. Clear the selection from the player and restart ingest.
Code 10654: “ingest job - ingest job id already exists - cannot add ingest job”
(Error)
Situation Solution
The ingest job cannot be
added because a job with
the same unique identi
fi er
already exist.
The Barco (Web) Commander or TMS applications should create a
new job with a different identi
fi er or should not specify any identi fi er.
Code 10655: “ingest job - invalid key format - cannot ingest” (Error)
Situation Solution
The ingest job cannot ingest
the content key because the
fi le has an invalid format.
Check that the content key fi le is consistent. Note that any fi le copy
to a USB device requires a safe eject procedure to ensure integrity
of the copied data.
The ingest job cannot ingest
the content key because
the
fi le format is not fully
supported by the system.
Escalate the issue with log package from the system and a copy of
the key
fi le.
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