Barco ICMP, Service Manual

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4. Troubleshooting
Code 10912: “player - bad content integrity - playback can fail” (Warning)
Situation Solution
The player selected content
that was marked as
corrupted. The play can
start but it could run into
issues depending on the
corruption type. It is highly recommended to delete and re-ingest corrupted content. If
the source DCP is corrupted, then a healthy DCP should be requested.
The playback of such content can create picture or audio artefacts
or could simply fail.
Code 10913: “player - hash from CPL and PKL do not match - selection failed”
(Error)
Situation Solution
The player selected content
that contains inconsistent
assets hash codes. The hash
codes are invalid in the DCP
itself. Request a new DCP from the content provider with matching hash
codes between the PKL and the CPL. The DCI does not allow
encrypted content to play if the hash codes don’t match.
Code 10914: “player - subtitles preprocessing error - cannot play” (Error)
Situation Solution
The subtitles cannot be
played because the assets
are invalid and cannot be
processed. Request a new DCP from the content provider with correct subtitles.
The subtitles cannot
be played because an
error occurred during
pre-processing. Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10915: “player - subtitles validation error - cannot play” (Error)
Situation Solution
The subtitles cannot be
played because they are not
valid and are rejected by the
renderer.
Request a new DCP from the content provider with correct subtitles.
The subtitles cannot be
played because they are not
supported by the renderer.
Update the ICMP or get a content version with subtitles supported by
the current ICMP version.
Code 10916: “player - captions preprocessing error - cannot play” (Error)
Situation Solution
The closed captions cannot
be played because the assets
are invalid and cannot be
processed. Request a new DCP from the content provider with correct closed
captions.
The closed captions cannot
be played because an
error occurred during
pre-processing. Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
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