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AudioCodes 310HD, Administrator'S Manual

The AudioCodes 310HD offers exceptional audio quality and advanced features for efficient communication. Simplify setup and configuration with the comprehensive Administrator's Manual, available for free download from our website, ensuring you get the most out of your device. Experience seamless communication with this high-performance product.

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Administrator's Manual 

 

22. Supplementary Services 

22 

Supplementary Services 

You can configure various supplementary services supported by your phone such as Call 
Waiting,  Call  Forwarding,  Three-way  Conferencing,  and  Message  Waiting  Indication 
(MWI). 

22.1  Selecting the Application Server 

By  default,  the  phone  is  set  for  a  generic  application  server.  However,  you  can  select  a 
specific third-party application server as described below. See Appendix 

 

A on page 

267

 for 

more information. 

 

 

Note:

  Configuration of specific supplementary services depends on the third-

party application server used in your organization.  

 

Selecting  the  Application  Server  can  be  done  by  using  the  Web  or  Configuration  File,  as 
described below. 

¾

 

To select the application server: 

„

 

Using the Web: 

1. 

Access  the  ‘Services’  page  (Configuration  tab  >  Voice  Over  IP  menu  > 
Services). 

Figure 

 

20-1: Services Page   

 

2. 

Select the desired application server according to the table below, and then click 
Submit. 

„

 

Using the Configuration file: 

Table 

 

20-1: General Supplementary Services Parameters 

Parameter 

Description 

Type 

[voip/services/application_server_type] 

Defines the type of the Application server to 
which the device is registered. 

ƒ

 

[Generic] Generic (default)  

ƒ

 

[Asterisk] Asterisk 

ƒ

 

[BSFT] BroadSoft 

ƒ

 

[Coral] Coral 

ƒ

 

[Metaswitch] Metaswitch 

ƒ

 

[FreeSWITCH] FreeSWITCH 

Note: In addition to the general 
supplementary services parameters, 
parameters (if any) unique to the selected 
Application server become applicable.  

Version 2.0.0 

135 

October 2012 

http://arttel.ru

Summary of Contents for 310HD

Page 1: ...AudioCodes Series of High Definition IP Phones HD VoIP Administrator s Manual 310HD 320HD 420HD IP Phones Version 2 0 0 http arttel ru ...

Page 2: ...http arttel ru ...

Page 3: ...ion File from IP Phone 28 4 5 Creating Configuration Files using VoIProvision Utility 29 4 5 1 Introduction 29 4 5 2 Configuration File Format 29 4 5 3 Global Configuration File 29 4 5 4 VoIProvision Utility Overview 29 4 5 5 CSV File 30 4 5 6 Template File 30 4 5 7 Generated Configuration Files 30 4 5 8 Starting the VoIProvision Utility 30 4 5 9 Usage 31 5 TR 069 Management 33 Automatic Provision...

Page 4: ...uring Partial DHCP 78 14 LAN and PC Port Settings 81 15 VLAN Settings 83 16 Enabling Telnet Access 85 VoIP Settings 87 17 SIP Settings 89 17 1 Configuring General SIP Settings 89 17 2 Proxy and Registration 93 17 2 1 Configuring General Proxy and Registration Settings 93 17 2 2 Configuring Proxy Redundancy 96 17 3 Configuring SIP Timers 99 17 4 Configuring SIP QoS 101 17 5 Configuring SIP Reject C...

Page 5: ...encing 139 22 5 Configuring Automatic Dialing 140 22 6 Configuring Automatic Answer 141 22 7 Configuring Do Not Disturb 142 22 8 Configuring Call Pickup 143 22 9 Configuring Message Waiting Indication 144 22 10Configuring Busy Lamp Field 146 22 11Configuring Advice of Charge 148 22 12Enabling Electronic Hook Switch 149 23 Volume Levels 151 23 1 Configuring Automatic Gain Control 151 23 2 Configuri...

Page 6: ...e Configuration file 183 27 2 1 1 Configuring TLS using a URI 183 27 2 1 2 Configuring TLS by Loading File Content 185 27 2 2 Manually Configuring TLS using the Web 187 28 Using the Encryption Tool 189 28 1 Encrypting Configuration Files 189 28 2 Encrypting Passwords in Configuration File 189 29 Secure Real time Transport Protocol 191 30 Configuring 802 1x 193 30 1 Configuring 802 1x using Phone U...

Page 7: ... 3 802 1x Status 221 36 Viewing VoIP Status 223 36 1 Phone Status 223 36 2 Line Status 224 36 3 Current Call Information 225 37 Viewing Call History 227 38 Viewing Phone Version Number 229 38 1 Viewing Phone Version Number using the Web 229 38 2 Viewing Firmware Version using Phone Interface 230 38 2 1 310HD IP Phone 230 38 2 2 320HD IP Phone 231 38 2 3 420HD IP Phone 232 Diagnostics and Troublesh...

Page 8: ...nd Serial Number Verification Test 253 39 3 Testing 420HD IP Phone BIT 253 40 Recovering Firmware 255 41 System Logging Syslog 257 42 Phone User Interface Error Messages 259 43 Media Debug Information 261 44 Port Mirroring 263 Appendices 265 A Server Specific Configuration 267 B Typical Setup Scenario Example 271 C SIP Support RFC Headers 273 D IP Phone Specifications 279 Administrator s Manual 8 ...

Page 9: ...ce Page 101 Figure 17 6 Reject Code Web Field 102 Figure 18 1 General Dialing Web Fields 103 Figure 18 2 Tones Web Fields in Dialing Page 105 Figure 18 3 Tones Web Fields in Services Page 105 Figure 18 4 Upload Ringing Tones Web Fields 107 Figure 18 5 Tones Web Fields 109 Figure 18 6 Default Audio Device Web Field 112 Figure 18 7 DTMF Transport Mode Web Field 113 Figure 18 8 Digit Map and Dial Pla...

Page 10: ...ypad 236 Figure 39 2 Testing Keypad Characters Disappear 236 Figure 39 3 Successful Completion of Keypad Test 237 Figure 39 4 Off hook Handset Test 238 Figure 39 5 Recording Test 238 Figure 39 6 Playing Test 238 Figure 39 7 Headset Test 239 Figure 39 8 Headset Recording Test 239 Figure 39 9 Headset Playing Test 239 Figure 39 10 Speaker Test 240 Figure 39 11 Speaker Recording Test 240 Figure 39 12 ...

Page 11: ... Device Parameter 112 Table 18 6 DTMF Description 113 Table 18 7 Digit Map and Dial Plan Parameters 114 Table 19 1 Media Streaming Parameters 117 Table 19 2 RTP Port Range and Payload Type Parameters 118 Table 19 3 RTP QoS Parameters 119 Table 19 4 Codec Parameters 121 Table 20 1 Jitter Buffer Parameters 123 Table 20 2 Silence Compression Parameters 124 Table 20 3 Echo Cancellation Parameter 125 T...

Page 12: ...ord Parameters 207 Table 41 1 Syslog Parameters 257 Table 42 1 Phone User Interface Error Messages 259 Table 43 1 Packet Recording Parameters 261 Table 44 1 Port Mirroring Parameters 263 Table A 1 Busy Lamp Field Parameter 267 Table C 1 Supported IETF RFC s 273 Table C 2 Supported SIP Methods 275 Table C 3 Supported SIP Headers 276 Table D 1 310HD 320HD and 420HD IP Phone Specifications 279 http a...

Page 13: ... CTI2 CTI CTI Squared HD VoIP HD VoIP Sounds Better InTouch IPmedia Mediant MediaPack NetCoder Netrake Nuera Open Solutions Network OSN Stretto TrunkPack VMAS VoicePacketizer VoIPerfect VoIPerfectHD What s Inside Matters Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners WEEE EU Directi...

Page 14: ... Manual 420HD IP Phone User s Manual 420HD IP Phone Quick Guide Regulatory Information Compliancy and Regulatory Information can be viewed at http www audiocodes com library Note Throughout this document where features can be configured using the Web interface or Configuration File the Web parameter is displayed in the regular font above its corresponding Configuration File parameter which is encl...

Page 15: ...wide variety of management and configuration tools Phone s LCD display user interface easy to use menu driven display screen providing basic phone configuration and status capabilities Web interface provides a user friendly Web interface that runs on a Web browser Microsoft Internet Explorer is the recommended browser Configuration file text based file created using any plain text editor such as M...

Page 16: ...310HD 320HD and 420HD IP Phones Administrator s Manual 16 Document LTRT 09910 Reader s Notes http arttel ru ...

Page 17: ...Part I Configuration Tools http arttel ru ...

Page 18: ...310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 19: ...ation file x Once you have entered the password the access session is applied to all the submenus x To change the Administration menu s login password use the phone s Web interface see Section 32 on page 207 or use the configuration file 2 1 1 310HD IP Phone The submenus of the Administration menu are password protected When attempting to access a submenu the phone prompts you to enter the access ...

Page 20: ... access the Administration menu 1 In idle display press the MENU key the Menu list is displayed 2 Using the and avigation keys choose the Administration submenu and then press the Select softkey you are prompted for a password N 3 Enter your password and then choose OK When entering the password you can change between numerals and letters by pressing the pound http arttel ru ...

Page 21: ...sword is 1234 To access the Administration menu 1 In idle display press the MENU key the Menu list is displayed Press the navigation control s lower rim to navigate to the Administration option 2 Press the Select softkey you are prompted for a password 3 Enter your password and then choose OK When entering the password you can change between numerals and letters by pressing pound Version 2 0 0 21 ...

Page 22: ... Table 2 1 LCD Display Parameters Parameter Description Phone Display Language personal_settings language Determines the LCD display user interface language ƒ English English default ƒ Spanish Spanish ƒ Italian Italian ƒ Portuguese Portuguese ƒ German German ƒ Russian Russian ƒ Ukraine Ukraine ƒ Polish Polish ƒ French French Activation key string required to unlock Portuguese language support syst...

Page 23: ...language accordingly Table 2 2 Language Display Parameters Parameter Description Phone Display Language personal_settings language Determines the LCD display user interface language ƒ English English default ƒ Spanish Spanish ƒ Russian Russian ƒ German German ƒ Ukraine Ukraine ƒ French French ƒ Italian Italian ƒ Hebrew Hebrew ƒ Polish Polish personal_settings lcd_contrast Determines the LCD contra...

Page 24: ...gly Table 2 3 Language Display Parameters Parameter Description Phone Display Language personal_settings language Determines the LCD display user interface language ƒ English English default ƒ Spanish Spanish ƒ Russian Russian ƒ German German ƒ Ukraine Ukraine ƒ French French ƒ Italian Italian ƒ Hebrew Hebrew ƒ Polish Polish personal_settings lcd_contrast Determines the LCD contrast The valid rang...

Page 25: ...e phone s IP address obtained from the DHCP server using the phone s LCD screen as described in Section 35 on page 219 in the IP Address field 3 Open a Web browser and then in the URL address field enter the phone s IP address for example http 192 168 1 2 or https 192 168 1 2 as displayed below The Web login window appears Figure 3 1 Web Login Window 4 Alternatively if your DHCP and DNS servers ar...

Page 26: ...ation menus x Configuration provides menus for configuring the phone x Management provides menus for various management tasks such as firmware upgrade and changing the login username and password x Status Diagnostics provides menus for displaying information on the status of the phone such as call history Navigation tree tree like hierarchical structure of menus pertaining to the selected tab on t...

Page 27: ...ch parameter must be on a new line Below is an example of part of a Configuration file system type 310HD voip line 0 enabled 1 voip line 0 id 1234 voip line 0 description 310HD voip line 0 auth_name 1234 voip line 0 auth_password 4321 4 3 Linking Multiple Files The Configuration file allows you to include links URL and or file name to other Configuration files that provide additional parameter set...

Page 28: ...MAC _voip cfg include https remote pc vlan_conf cfg include tftp 10 10 10 10 310HD_ MAC _network cfg include ftp remote pc provisining_conf cfg Note If no URL is provided in the Configuration file the files are retrieved according to the provisioning information e g DHCP Option 160 or 66 67 4 4 Downloading Configuration File from IP Phone For more information see Part VIII Maintenance Section Admi...

Page 29: ...00HD configuration files are described in section Configuration File Parameters in the Administrator s Manual LTRT 08107 320HD IP Phone Administrator s Manual v1 4 0 pdf and LTRT 09905 310HD IP Phone Administrator s Manual v1 4 pdf The following is an output example of an automatically generated MAC specific file system type 310HD voip line 0 enabled 1 voip line 0 id 56832432 voip line 0 auth_name...

Page 30: ...a template file system type 310HD voip line 0 enabled 1 voip line 0 id id voip line 0 auth_name name voip line 0 auth_password password include global cfg 4 5 7 Generated Configuration Files The generated configuration cfg files use a similar format to the template file however the tags are replaced with the actual values that are read by the VoIProvision utility from the csv file One of the tags ...

Page 31: ...o restriction on the format of the tags e g tag or tag The template file defines the cfg file format During VoIProvision run time the mapped tags in the template file are associated to actual values that are read from the csv file Currently only a single tag can be defined per line record in the template file The cfg file name should represent the string of one of the predefined tags in order to g...

Page 32: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 32 Document LTRT 09910 http arttel ru ...

Page 33: ... TR 069 Management feature can be configured using the Web or Configuration File as described below To configure TR 069 Using the Web 1 Access the TR 069 page Management tab Remote Management menu TR 069 Figure 5 1 TR 069 Web Fields 2 Configure TR 069 according to the parameters in the table below and then click Submit Version 2 0 0 33 October 2012 http arttel ru ...

Page 34: ...to authenticate the device when making a connection to the ACS Password management tr069 password Password used to authenticate the device when making a connection to the ACS Request Connection User management tr069 connection_request user_name Username to authenticate an ACS making a Connection Request to the device Request Connection Password management tr069 connection_request password Password...

Page 35: ...Part II Automatic Provisioning http arttel ru ...

Page 36: ...Reader s Notes http arttel ru ...

Page 37: ...er new firmware is available by checking the firmware file header If the version is different from the one currently running on the phone the phone downloads the complete image and burns it to its flash memory If a new firmware is unavailable the phone then checks whether a new configuration is available If a configuration file is available on the server the phone downloads it and updates the phon...

Page 38: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 38 Document LTRT 09910 http arttel ru ...

Page 39: ...rowse button and then select the required configuration file located on your local PC the phone verifies that the configuration file is related to the phone model The configuration file is then loaded to the phone Once loaded the phone reboots indicated by a message displayed on the phone s screen The phone is now updated with the new configuration Note The configuration file name must have the ex...

Page 40: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 40 Document LTRT 09910 http arttel ru ...

Page 41: ...ioning 8 Setting up Network for Auto Provisioning The IP Phone supports dynamic VLAN discovery Dynamic IP addressing DHCP and NTP as client Note For manual configuration of Network Settings see Section 13 on page 71 Version 2 0 0 41 October 2012 http arttel ru ...

Page 42: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 42 Document LTRT 09910 http arttel ru ...

Page 43: ...UBSCRIBE and NOTIFY Messages 9 1 1 DHCP Dynamic Host Configuration Protocol DHCP can be used to configure automatic provisioning The DHCP feature can be configured using the Web or Configuration File as described below To configure with DHCP Using the Web 1 Access the Automatic Update page Management tab Automatic Update menu Automatic Provisioning Figure 9 1 Automatic Provisioning Web Fields 2 Co...

Page 44: ...ing syntax is available for DHCP option 160 ƒ protocol server IP address or host name ƒ protocol server IP address or host name firmware file name ƒ protocol server IP address or host name firmware file name configuration file name ƒ protocol server IP address or host name configuration file name Where protocol can be one of the following ftp tftp http or https For example ƒ ftp 192 168 2 1 retrie...

Page 45: ...selects a number between 1 and the value set for random_provisioning_time and performs the check only after the random time The valid range is 0 65535 The default value is 120 Check Period provisioning period type Defines the period type for automatic provisioning ƒ hourly Hourly Sets an interval in hours ƒ daily Daily default Sets an hour in the day ƒ weekly Weekly Sets a day in the week and an h...

Page 46: ...ly provisioning XXX_uri The URI that allows the administrator to retrieve relevant information from separate files The URI s can include specific protocol and path of the provisioning server or alternatively the files can be retrieved from the server whose information was provided during provisioning e g DHCP options 66 67 or 160 For example in the below setting YYY ext is retrieved from the serve...

Page 47: ...and then click Submit 5 After reboot confirm that the firmware and configuration files have been updated 9 1 1 2 Configuring DHCP Options 66 and 67 DHCP Options 66 and 67 can be configured using the Web as shown below To configure DHCP Options 66 and 67 Using the Web 1 Access the Automatic Update page Management tab Automatic Update menu Automatic Update Figure 9 3 Automatic Provisioning DHCP Opti...

Page 48: ...o obtain the following configuration file tftp ProvisioningServer 310HD MAC address cfg e g tftp ProvisioningServer 310HD 001122334455 cfg It is the Administrator s responsibility to configure a DNS entry called ProvisioningServer on the DNS server and set it to the TFTP server IP address Note If Generic Domain Name is used the automatic provisioning mechanism periodically tries to retrieve new fi...

Page 49: ... Different_Firmware_Name img Note This parameter is applicable only when method is configured to Static Configuration URL provisioning configuration url The static URL for checking the configuration file The URL must be entered using one of the following syntax options ƒ protocol server IP address or host name ƒ protocol server IP address or host name configuration file name Where protocol can be ...

Page 50: ... sip 00000001 10 13 2 37 5060 User Agent AUDC IPPhone 1 2 1_build_6 Content Length 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message see below and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below The provisioning URL can be in any format as described in the Administrator s Manual If no response is received by...

Page 51: ...0 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 386d4398 CSeq 1 SUBSCRIBE Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Expires 0 Event ua profile profile type application model 310HD version 1 2 1_build_6 Max Forwards 70 Supported replaces 100rel Accept application url Contact sip 00000001 10 13 2 37 5060 User Agent AUDC IPPhone 1 2 1_build_6 Content Lengt...

Page 52: ...lowing code describes SIP NOTIFY Message with Provisioning Information NOTIFY sip 10 13 2 37 5060 SIP 2 0 Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Max Forwards 20 Contact sip 10 13 4 121 5060 To sip 224 0 1 75 5060 From sip 00000001 10 13 2 37 5060 tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 38...

Page 53: ...onfiguration 9 2 Protocols for Acquiring Files You can load various files to the IP phone such as CFG files Certification Files Speed Dial files and Tones files using the following protocols HTTP S TFTP FTP Version 2 0 0 53 October 2012 http arttel ru ...

Page 54: ...Administrator s Manual 54 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 55: ...Part III Quick Setup http arttel ru ...

Page 56: ...Reader s Notes http arttel ru ...

Page 57: ...VoIP Features To quickly setup your phone 1 Access the Quick Setup page Configuration tab Quick Setup menu Quick Setup Figure 10 1 Quick Setup Web Fields 2 For a description of the parameters on this page refer to the following x Parameters under the LAN Setup group see Section 13 1 2 on page 78 x Parameters under the SIP Proxy and Registrar group see Section 17 2 on page 93 x Parameters under the...

Page 58: ...Administrator s Manual 58 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 59: ...Part IV Networking http arttel ru ...

Page 60: ...Reader s Notes http arttel ru ...

Page 61: ...his part describes manual network settings if required Note By default the network settings are set for automatic provisioning However if you need to change them you can do it manually as is described in this part Version 2 0 0 61 October 2012 http arttel ru ...

Page 62: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 62 Document LTRT 09910 http arttel ru ...

Page 63: ...ncy data networks Note By default the network settings are configured for automatic provisioning However if you need to change them you can do it manually as is described in this part 12 1 Configuring Date and Time The date and time can be configured using the Web or Configuration File as described below To configure the date and time Using the Web 1 Access the Date and Time page Configuration tab...

Page 64: ...e specific minute in an hour For example To configure the phone to start daylight savings with a specific offset on February 22nd at 14 30 set the following system daylight_saving start_date month 2 system daylight_saving start_date day 22 system daylight_saving start_date hour 14 system daylight_saving start_date minute 3 0 Start Time system daylight_saving start_date month The month in a year Th...

Page 65: ...d_date minute 15 End Time system daylight_saving end_date month The month in a year The valid range is 1 to 12 End Time system daylight_saving end_date day The day in a month The valid range is 1 to 31 End Time system daylight_saving end_date hour The hour in the day The valid range is 0 to 23 End Time system daylight_saving end_date minute The minute in an hour The valid range is 0 to 59 Offset s...

Page 66: ...time start Valid values SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY system daylight_saving end_date week Relevant to Day of week mode The week of month values 1 5 for end of daylight saving time system daylight_saving end_date day_of_week Relevant to Day of week mode The day of week for daylight saving time start Valid values SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY ht...

Page 67: ...s the date and time ƒ 0 Disable default ƒ 1 Enable obtains the time information from a configured NTP server Primary Server system ntp primary_server_address Defines the address of the main NTP server this can be a domain name for example tick nap com ar Secondary Server system ntp secondary_server_address Defines the address of the secondary NTP server Update Interval system ntp sync_time This su...

Page 68: ...nes Parameter Description Update Interval system ntp sync_time hours The number of hours The valid range is 0 to 24 The default is 12 Time Display Format system ntp time_display_format The format of the time displayed on the LCD screen ƒ 24Hour default ƒ 12Hour http arttel ru ...

Page 69: ...set via DHCP Using the Web 1 Access the Date and Time page Configuration tab Advanced Applications menu Date and Time 2 From the Obtain Time Zone From DHCP drop down list select Disable 3 Configure the NTP and Time Settings according to the parameters in the table below and then click Submit Note These values will have no affect if the timezone is set to be obtained from DHCP If the Time Zone and ...

Page 70: ...Administrator s Manual 70 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 71: ...erface are described below 13 1 1 1 310HD IP Phone The phone s LAN connection interface can be manually defined static IP address or automatically configured using a DHCP server from where the LAN IP address is obtained To configure the phone s LAN connection type 1 Access the Network Settings screen MENU key Administration menu Network Settings LAN Conn Type The following screen appears 2 Choose ...

Page 72: ... a through 4 c for each required network parameter 5 Press the left Navigation key until you are prompted to save settings as shown below 6 Select the Yes option using the and Navigation keys and then press the ENTER key the network settings are saved 13 1 1 2 320HD IP Phone The phone s LAN connection interface can be manually defined static IP address or automatically provisioned using a DHCP ser...

Page 73: ...ntinue with Step 5 otherwise skip to Step 6 5 Define a static IP addressing scheme a Press the Edit softkey the Static IP screen appears b To configure each required network parameter i e IP Address Netmask Gateway Primary DNS and Secondary DNS choose the parameter using the and Navigation keys and then press the Edit softkey Enter the new address in dotted decimal notation using the following key...

Page 74: ...select LAN Connection Type the Settings prompt is displayed 3 Press the navigation control s lower rim to navigate to Static IP or Automatic IP DHCP IP addressing scheme 4 Press the Select softkey If you selected Static IP in Step 3 continue with Step 5 else skip to Step 6 5 Define a static IP addressing scheme a Press the Edit softkey the Static IP screen appears b To configure each required netw...

Page 75: ...decimal notation using the following keys i Navigation control moves the cursor left or right in the IP address i Clear softkey deletes the digit to the left of the cursor d Press the Save and then Apply softkey 6 Press the Save softkey Version 2 0 0 75 October 2012 http arttel ru ...

Page 76: ... the IP address is manually entered or automatic whereby the IP address is acquired from a DHCP server For Automatic IP you can manually define some of the main parameters To define the phone s LAN settings Using the Web 1 Access the LAN Settings page Configuration tab Network Connections menu Network Settings Figure 13 1 Network Settings Web Fields 2 Configure the LAN settings according to the pa...

Page 77: ...rameters that are relevant if lan_type is configured to STATIC or the corresponding network lan dhcp parameter is set to 1 network lan fixed_ip IP Address network lan fixed_ip ip_address The LAN IP address Subnet Mask network lan fixed_ip netmask The subnet mask address Default Gateway Address network lan fixed_ip gateway The IP address of the default gateway Domain Name network lan fixed_ip domai...

Page 78: ...ixed_ip ip_address must be set Subnet Mask Manual network lan dhcp netmask enabled Enables setting the network mask manually ƒ 0 Disable default ƒ 1 Enable Note If enabled network lan fixed_ip netmask must be set network lan dhcp gateway enabled Enables setting the default gateway manually ƒ 0 Disable default ƒ 1 Enable Note If enabled network lan fixed_ip gateway must be set Primary DNS Manual ne...

Page 79: ...42 or 4 over the static configuration system ntp primary_server_address and system ntp secondary_server_address ƒ 0 Disable ƒ 1 Enable default network lan dhcp ntp gmt_offset enabled Enables prioritization of the NTP GMT offset information received from the DHCP server Option field 2 over the static configuration system ntp gmt_offset ƒ 0 Disable ƒ 1 Enable default Version 2 0 0 79 October 2012 ht...

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Page 81: ...Settings page Configuration tab Network Connections menu LAN Settings Figure 14 1 Port Mode Web Fields 2 Configure Port Mode according to the parameters in the table below and then click Submit Using the Configuration File Table 14 1 Port Settings Parameters Parameter Description LAN Port Mode network lan port_mode Sets the LAN port mode Valid values are AUTOMATIC Auto negotiation FULL_10 10Mbps f...

Page 82: ...Administrator s Manual 82 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 83: ...ic configuration of VLAN ID and priority ƒ CDP Automatic Configuration of VLAN VLAN discovery mechanism based on Cisco Discovery Protocol CDP ƒ LLDP Automatic Configuration of VLAN VLAN discovery mechanism based on LLDP ƒ CDP_LLDP Automatic Configuration of VLAN default VLAN discovery mechanism based on LLDP and Cisco Discovery Protocol CDP LLDP protocol is with higher priority Period network lan ...

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Page 85: ... in the table below and then click Submit Using the Configuration File Table 16 1 Telnet Parameters Parameter Description Note To add a value to these parameters enter management followed by the parameter name equal sign and then the value e g management telnet enabled 0 Activate management telnet enabled Enables telnet access to the phone ƒ 0 Disable default ƒ 1 Enable The user name and password ...

Page 86: ...Administrator s Manual 86 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 87: ...Part V VoIP Settings http arttel ru ...

Page 88: ...Reader s Notes http arttel ru ...

Page 89: ... SIP General settings can be configured using the Web or Configuration File as described below To configure the phone s general SIP settings Using the Web 1 Access the Signaling Protocol page Configuration tab Voice Over IP menu Signaling Protocols Figure 17 1 SIP General Web Fields 2 Configure the General settings according to the parameters in the table below and then click Submit Version 2 0 0 ...

Page 90: ... SUBSCRIBE request until receiving the first NOTIFY request If the timer expires the subscription will be terminated voip signalling sip subs_no_notify_timer SIP Local Port voip signalling sip port Defines the local SIP port UDP or TCP for SIP messages The valid range is 1024 to 65535 The default value is 5060 Gateway Name voip signalling sip proxy_gateway Assigns a name to the phone The name is u...

Page 91: ...lling sip keepalive_options timeout Defines the Proxy keep alive time interval in seconds between Keep Alive messages The valid range is 0 to 86400 The default value is 300 Connect Media on 180 Response voip signalling sip connect_media_on_180 Determines whether the media is connected upon receipt of SIP 180 183 or 200 messages When the parameter is disabled media is connected upon receipt of 183 ...

Page 92: ...d The valid range is 0 to 100 The default value is 4 voip signalling sip display_name_in_registration_msg enabled Sets the Display Name in the To and From fields of the SIP REGISTER message ƒ 0 Disable default ƒ 1 Enable voip signalling sip semi_transfer_with_no_cancel enabled Determines whether semi attendant transfer is performed without sending the SIP CANCEL message to the remote side ƒ 0 Disa...

Page 93: ...ings can be configured using the Web or Configuration File as described below To configure the phone s Proxy and Registration settings Using the Web 1 Access the Signaling Protocol page Configuration tab Voice Over IP menu Signaling Protocols Figure 17 2 SIP Proxy and Registrar Web Fields 2 Configure Proxy and Registration according to the parameters in the table below and then click Submit Versio...

Page 94: ...lue voip signalling sip registration_failed_ timeout ƒ When the phone re registers the keep alive messages are re sent periodically Registrar Keep Alive Period voip signalling sip registrar_ka timeout Defines the registration keep alive time interval in seconds between Keep Alive messages The valid range is 40 to 65536 The default value is 60 Maximum Number of Authentication Retries voip signallin...

Page 95: ...rt The UDP or TCP port of the Registrar server The valid range is 1024 to 65535 The default value is 5060 Use SIP Outbound Proxy voip signalling sip sip_outbound_proxy enabled Determines whether an outbound SIP proxy server is used all SIP messages are sent to this server as the first hop ƒ 0 Disable default ƒ 1 Enable Outbound Proxy IP Address or Host Name voip signalling sip sip_outbound_proxy a...

Page 96: ... proxy does not respond the phone registers to the redundant proxy but continues sending keep alive messages to the primary proxy If the primary proxy responds to these keep alive messages the phone re registers to the primary proxy Symmetric mode Both proxies are assigned the same priority for registration Once the phone is registered to a proxy it sends keep alive messages to this proxy The phon...

Page 97: ...Proxy Keep Alive Period voip signalling sip redundant_proxy keepalive_period Defines the interval in seconds for sending keep alive messages to the proxy The valid range is 0 to 300 The default value is 60 Note This parameter is applicable only if the parameter use_redundant_proxy is set to 1 Switch back to Primary SIP proxy when available voip signalling sip redundant_proxy symmetric_mode Determi...

Page 98: ...stration In the Symmetric mode once the phone is registered to a proxy it sends keep alive messages to this proxy The phone switches proxies only once the proxy to which it has registered does not respond Therefore the phone assigns both proxies the same priority for registration In both modes the following applies If the phone is not registered i e if the proxy server redundant or primary to whic...

Page 99: ...ile as described below To configure the phone s SIP timer settings Using the Web 1 Access the Signaling Protocol page Configuration tab Voice Over IP menu Signaling Protocols Figure 17 4 SIP Timers 2 Configure the SIP Timer parameters according to the table below and then click Submit Version 2 0 0 99 October 2012 http arttel ru ...

Page 100: ...he valid range is 4000 to 60000 The default value is 4000 Note The time interval between subsequent retransmissions of the same SIP message starts with SipT1Rtx and is multiplied by two until SipT2Rtx Retransmission Timer T4 voip signalling sip sip_t4 The SIP T4 retransmission timer according to RFC 3261 The valid range is 5000 to 60000 The default value is 5000 INVITE Timer voip signalling sip si...

Page 101: ...ording to the table below and then click Submit Using the Configuration File Table 17 5 SIP QoS Parameters Parameter Description Type of Service ToS voip signalling sip tos QoS in hexadecimal format This is a part of the IP header that defines the type of routing service to tag outgoing signalling packets originated from the phone It informs routers that this packet must receive a specific QoS The...

Page 102: ...General Parameters Figure 17 6 Reject Code Web Field 2 Configure the Reject Code parameters according to the table below and then click Submit Using the Configuration File Table 17 6 Reject Code Parameter Parameter Description voip services reject_code Configures the reject code that the IP Phone will send when pressing the Reject softkey or while DND is activated Valid values are CODE_603 CODE_48...

Page 103: ...General Dialing settings can be configured using the Web or Configuration File as described below To define the dialing parameters Using the Web 1 Access the Dialing page Configuration tab Voice Over IP menu Dialing Figure 18 1 General Dialing Web Fields 2 Configure Dialing options according to the parameters in the table below and then click Submit Version 2 0 0 103 October 2012 http arttel ru ...

Page 104: ...y The valid value is a single character The default value is the pound key No Answer Call Timeout voip dialing unanswered_call _timeout Timeout before the phone automatically sends a Cancel message When the phone makes a call and the other side doesn t answer the phone sends a Cancel after this timeout The valid range is 1 to 300 The default value is 60 voip dialing on_hook_dialing Defines the dia...

Page 105: ... Description Dial Tone Timeout voip dialing dialtone_timeout Defines the maximum duration of the dial tone in seconds after which the dial tone stops and a reorder tone is played The valid range is 1 to 300 The default value is 30 Reorder Tone Timeout voip dialing warning_tone_timeout Defines the maximum duration of the reorder tone in seconds after which the reorder tone stops and a howler tone i...

Page 106: ...ameter voip dialing secondary_dial_tone enabled is set to 1 Out of Service Behavior voip services out_of_service_behavior Determines whether a reorder tone is played instead of a dial tone if you configured a Registrar IP address and the registration failed ƒ NONE No Tone ƒ REORDER_TONE Reorder Tone default Stutter Tone Duration voip services msg_waiting stutter_tone_d uration Defines the duration...

Page 107: ...anual To upload a ring tone Using the Web 1 Access the Tones page Configuration tab Personal Settings menu Tones Figure 18 4 Upload Ringing Tones Web Fields 2 In the Ringing Tone Name field enter the name of the ring tone file that you want to upload If you do not enter a name the phone assigns the tone s file name without the wav file extension as the name of the tone 3 Click the Browse button na...

Page 108: ...n The URI for retrieving the ring tones file The ring tones can be compressed to zip or tgz files and provided to the phone during provisioning Ringing Tone Name File Location provisioning ring_tone_uri For example provisioning ring_tone_uri tones tgz Notes ƒ The ringtone file is downloaded only after boot up and not periodically ƒ If the tones file is new the phone updates the information but doe...

Page 109: ...be selected using the phones LCD interface Follow the procedure below for selecting the region in which your phone is located This is important for suiting your phone for the call progress tones of the country in which the phone is located To select the geographical location of your phone Using the Web 1 Access the Tones page Configuration tab Personal Settings menu Tones Figure 18 5 Tones Web Fie...

Page 110: ...ter is not relevant and the below Call Progress Tones values can be determined by the user ƒ 0 Disable default ƒ 1 Enable Call Progress Tones CPT Note Up to 10 CPT s can be configured voip regional_settings call_progress_tones 0 9 voip regional_settings call_progres s_tones d enabled Enables the specific CPT ƒ 0 Disable ƒ 1 Enable Defines the name of the CPT voip regional_settings call_progres s_t...

Page 111: ..._settings call_progres s_tones d tone_on_0 tone_on_0 to tone_on_3 If the signal is Cadence or Burst then this value represents the on duration If a Continuous tone then this value represents the minimum detection time The units are in 10 msec The valid range is 0 to 10000 voip regional_settings call_progres s_tones d tone_off_0 tone_off_0 to tone_on_3 If the signal is Cadence then this value repre...

Page 112: ...ameter according to the table below and then click Submit Using the Configuration file Table 18 5 Audio Device Parameter Parameter Description Audio Device voip answer_device Sets the default audio device to answer or initiate a new call when no explicit audio device is set For example ƒ When pressing ANS SK ƒ When initiating a call by speed dial key call history or phone directory ƒ Answering tal...

Page 113: ...ration tab Voice Over IP menu Dialing Figure 18 7 DTMF Transport Mode Web Field 2 Configure the parameter according to the table below and then click Submit Using the Configuration file Table 18 6 DTMF Description Parameter Description DTMF Transport Mode voip media out_of_band_dtmf DTMF transport mode ƒ INBAND Inband ƒ RFC2833 RFC 2833 default ƒ VIA_SIP Via SIP Version 2 0 0 113 October 2012 http...

Page 114: ... The following constructs can be used in each numbering scheme 9 Digit A digit from 0 to 9 9 DTMF A digit or one of the symbols A B C D or Extensions may be defined 9 Wildcard The symbol x which matches any digit 0 to 9 9 Range One or more DTMF symbols enclosed between square brackets and 9 Sub range Two digits separated by hyphen which matches any digit between and including the two The subrange ...

Page 115: ...out ƒ Using separator An x in the pattern indicates any digit separates between patterns For example 10x 05xxxxxxxx 4xxx In this example three patterns are defined A number that starts with 10 is terminated after the third digit and so on If the user dials a number that does not match any pattern the number is terminated using the timeout or when the user presses the pound key voip signalling sip ...

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Page 117: ... remote end when in HOLD state voip media allow_multiple_rtp Defines whether to allow multiple RTP streams from different remote ends to be played toward the phone in a single call ƒ 0 Disable default ƒ 1 Enable voip media ignore_rfc_2833_packets Defines whether to ignore playing DTMF when RFC2833 arrives from the network ƒ 0 Disable ƒ 1 Enable default If enabled an active call will be automatical...

Page 118: ... Range and Payload Type parameters according to the table below and then click Submit Using the Configuration file Table 19 2 RTP Port Range and Payload Type Parameters Parameter Description DTMF Relay RFC 2833 Payload Type voip media dtmf_payload Defines the RTP payload type used for RFC 2833 DTMF relay packets The valid range is 96 to 127 The default value is 101 RTP Port Range voip media media_...

Page 119: ...ers according to the table below and then click Submit Using the Configuration file Table 19 3 RTP QoS Parameters Parameter Description Type of Service ToS voip media media_tos QoS in hexadecimal format This is a part of the IP header that defines the type of routing service to tag outgoing voice packets originated from the phone It informs routers that this packet must receive a specific QoS The ...

Page 120: ... as described below To define the Codecs Using the Web 1 Access the Media Streaming page Configuration tab Voice Over IP menu Media Streaming Figure 19 3 Codecs Web Fields 2 Configure the Codecs parameters according to the table below and then click Submit Administrator s Manual 120 Document LTRT 09910 http arttel ru ...

Page 121: ...ed ƒ 1 default Enabled Codec Type voip codec codec_info d name Name of the codec The variable d depicts the index number of the codec entry and its priority where the first codec i e voip codec codec_info 0 name has the highest priority The valid codec parameters are ƒ G722 G 722 ƒ PCMA G 711 A Law ƒ PCMU G 711 Mu Law ƒ G729 G 729 ƒ G723 G 723 ƒ RTA Narrowband Microsoft RT Audio ƒ RTA_WB Wideband ...

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Page 123: ...nfiguration File Table 20 1 Jitter Buffer Parameters Parameter Description Minimum Delay voip audio jitter_buffer min _delay The initial and minimal delay of the adaptive jitter buffer mechanism which compensates for network problems The value should be set according to the expected average jitter in the network in milliseconds The valid range is 10 to 150 The default value is 35 Optimization Fact...

Page 124: ... IP menu Voice Figure 20 2 Silence Compression Web Fields 2 Configure Silence Compression parameters according to the table below and then click Submit Using the Configuration File Table 20 2 Silence Compression Parameters Parameter Description Enable Silence Compression voip audio silence_compression enabled Enables silence compression for reducing network bandwidth consumption ƒ 0 Disable defaul...

Page 125: ...g the Configuration File as described below Table 20 3 Echo Cancellation Parameter Parameter Description voip audio echo_cancellation enabled Enables echo cancellation ƒ 0 Disable ƒ 1 default Enable Note Disabling echo cancellation should be done for testing purposes only Version 2 0 0 125 October 2012 http arttel ru ...

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Page 127: ... SIP account To configure the Lines SIP Accounts using phone interface 1 Access the SIP Accounts screen MENU key Administration menu SIP Accounts The following screen appears 2 Define the SIP proxy IP address 3 Select the SIP Proxy Addr option using the and Navigation keys and then press the ENTER key the following screen appears 4 Select one of the following options using the and Navigation keys ...

Page 128: ...oxy parameters by selecting using the and Navigation keys the required parameter x User ID x Display Name Caller ID x Auth Name Authentication name x Auth Password Authentication password For each parameter once you have entered the required value press the ENTER key 8 Select the Save option using the and Navigation keys and then press the ENTER key your SIP account settings are saved Administrato...

Page 129: ... you need to configure a SIP account To configure Lines SIP Accounts using the phone interface 1 Access the SIP Accounts screen MENU key Administration menu SIP Accounts submenu The following screen appears 2 To add a new line extension SIP account press the Add softkey otherwise to define an existing SIP account skip to Step 3 the following screen appears 3 Choose using the and Navigation keys th...

Page 130: ...the phone is about to reboot itself The phone reboots automatically and the warning message Phone is rebooting to apply new settings is indicated 21 1 3 420HD IP Phone Configuration of Lines SIP Accounts on the 420HD IP phone is identical to that on the 320HD IP phone To configure Lines SIP Accounts using the phone interface 1 Access the SIP Accounts screen MENU key Administration menu SIP Account...

Page 131: ... ID x Display Name x Authentication Name x Authentication Password x SIP Proxy Address SIP proxy server s address 5 After each parameter setting press the Save softkey to save the setting 6 When you have completed all the SIP account settings press the Back softkey until you are prompted that the phone is about to reboot itself The phone reboots automatically and a warning message Phone is rebooti...

Page 132: ... enabled for the other lines it is 0 disabled Line User ID voip line d id Lines VoIP user s ID for identification to initiate and accept calls The user s ID can be up to 30 characters Line Display Name voip line d description Arbitrary name to intuitively identify the line and that is displayed to remote parties as your caller ID Line Authentication User Name voip line d auth_name User name provid...

Page 133: ...October 2012 Parameter Description voip line d extension_display Set the string that is displayed for local extension If not set the local extension display will be the user ID self number Note You can activate DnD per phone line See Section 22 7 on page 142 http arttel ru ...

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Page 135: ...e done by using the Web or Configuration File as described below To select the application server Using the Web 1 Access the Services page Configuration tab Voice Over IP menu Services Figure 20 1 Services Page 2 Select the desired application server according to the table below and then click Submit Using the Configuration file Table 20 1 General Supplementary Services Parameters Parameter Descri...

Page 136: ...ss the Services page Configuration tab Voice Over IP menu Services Figure 22 1 Call Waiting Web Fields 2 Configure the Call Waiting parameters according to the table below and then click Submit Using the Configuration file Table 22 1 Call Waiting Parameters Parameter Description Activate voip services call_waiting enabled Enables the Call Waiting feature ƒ 0 Disable ƒ 1 Enable default Call Waiting...

Page 137: ...ward type Determines the condition upon which incoming calls are forwarded to another destination ƒ Unconditional Unconditional incoming calls are forwarded independently of the status of the line ƒ Busy Busy incoming calls are forwarded only if the phone is busy ƒ No_Reply No Reply default incoming calls are forwarded only if the phone does not answer before a user defined timeout Forward on No R...

Page 138: ...Parameter Description Activate voip line d call_forward active Activates call forwarding if it has been enabled using the parameter voip line d call_forward enabled ƒ 0 default Disable ƒ 1 Enable Note Call forwarding can also be activated using the LCD screen common http arttel ru ...

Page 139: ... parameters according to the table below and then click Submit Using the Configuration file Table 22 3 Three way Conferencing Parameters Parameter Description Mode voip services conference mode Sets the conference mode when establishing 3 Way Conference LOCAL phone will establish the conference by itself REMOTE phone will use remote media server for establishing the conference Remote Conference Me...

Page 140: ...meters Parameter Description Activate voip dialing auto_dialing enabled Determines whether automatic dialing is enabled i e phone number is automatically dialed when you off hook the phone ƒ 0 Disable default ƒ 1 Enable Timeout voip dialing auto_dialing timeout Timeout in seconds before automatic dialing occurs after the phone is off hooked When set to 0 automatic dialing is performed immediately ...

Page 141: ...l is answered or rejected during this interval then the automatic answering mechanism is not used However if the phone is left to ring throughout the timeout interval it automatically answers the call once this timeout expires ƒ Phone answers immediately The phone answers the call immediately in any of the following cases ƒ If the SIP Alert Info header contains the tag value ring answer ƒ If the S...

Page 142: ...w and then click Submit Using the Configuration file Table 22 6 Do Not Disturb Services Parameters Parameter Description Activate voip services do_not_disturb enabled Enables the DnD feature ƒ 0 Disable ƒ 1 Enable default Line Number Defines the extension line for which you want to activate DnD voip line d do_not_disturb activated Activates the DnD feature per phone line if DnD is enabled using th...

Page 143: ...ow and then click Submit Table 22 7 Call Pickup Parameters Parameter Description Call Pick Up voip services call_pickup enabled Allows call pickup by pressing on the relevant BLF key when the state of the remote phone is ringing ƒ 0 Disable ƒ 1 Enable voip services call_pickup access_code The phone supports the Call Pick Up feature whereby the user can answer someone else s telephone call by press...

Page 144: ...iting_ind subscribe Determines whether the phone registers to an MWI server ƒ 0 Disable default ƒ 1 Enable The port number of the MWI server MWI Server Port voip services msg_waiting_ind subscribe_port The valid range is 1024 to 65535 The default value is 5060 The IP address or host name of the MWI server MWI Server IP Address or Host Name voip services msg_waiting_ind subscribe_address The defaul...

Page 145: ...s Version 2 0 0 145 October 2012 Parameter Description voip services msg_waiting_ind always_send_port If the SIP port is the default port i e 5060 then remove it from the Request URI of the MWI SUBSCRIBE ƒ 0 Disable ƒ 1 Enable default http arttel ru ...

Page 146: ...vate voip services busy_lamp_field enabled Enables the BLF feature ƒ 0 Disable ƒ 1 Enable default BLF Subscription Period voip services busy_lamp_field subscripti on_period The interval between BLF and SIP SUBSCRIBE messages The valid range is 0 to 86400 The default value is 3600 User Resource List voip services busy_lamp_field uri The user resource list This must be the username not the domain na...

Page 147: ...separately ƒ 0 Disable default ƒ 1 Enable Note This parameter is applicable only if the parameter voip services application_server_type is set to BSFT Use Registrar as Application Server Address voip services busy_lamp_field applicatio n_server addr The IP address or host name of the application server The valid value is up to 64 characters The default value is 0 0 0 0 Note This parameter is appli...

Page 148: ...d then click Submit Using the Configuration File Table 22 10 AOC Parameters Parameter Description Enable system aoc enabled Enables the advice of charge feature ƒ 0 Disable ƒ 1 Enable Currency system aoc currency Sets the desired currency for AOC display The string represents the currency name e g USD EUR NIS etc Ratio system aoc ratio Sets the conversion ratio from the local currency The string r...

Page 149: ...ers according to the table below and then click Submit Using the Configuration file Table 22 11 EHS Parameters Parameter Description Electronic Hook Switch voip services electronic_hook_switch enabled Enables the EHS DHSG feature ƒ 0 Disable default ƒ 1 Enable DHSG is the protocol that uses the special AUX port Supporting headsets can be connected to the AUX port in addition to the regular headset...

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Page 151: ...ers Parameter Description Enable Automatic Gain Control voip audio gain automatic_gain_control enabled Enables the AGC AGC automatically adjusts the phone s voice volume to compensate for weak or loud signals ƒ 0 Disable default ƒ 1 Enable Automatic Gain Control Direction voip audio gain automatic_gain_control direction Determines whether AGC is located before the encoder input CTL_LOCAL or after ...

Page 152: ...ume Web Field 2 Configure the tones volume settings according to the parameters in the table below and then click Submit Using the Configuration file Table 23 2 Tone Volume Parameter Parameter Description Tone Volume voip audio gain tone_signal_level Call progress tone volume This volume can be modified on the fly by pressing the phone s VOLUME key in certain scenarios The valid range is 1 to 31 d...

Page 153: ...tings Figure 23 3 Ringer Volume Web Field 2 Configure the ringer volume settings according to the parameters in the table below and then click Submit Using the Configuration file Table 23 3 Ringer Volume Parameters Parameter Description Ringer Volume voip audio gain ringer_signal_level Ringing tone volume This volume can be modified on the fly by pressing the phone s VOLUME key when the phone is i...

Page 154: ...e Web Field 4 Configure the speakerphone volume according to the parameters in the table below and then click Submit Table 23 13 Speakerphone Hands Free Parameters Parameter Description Hands free Gain Parameters Note Values are in decibels dB and represented as follows ƒ Negative values use the word minus e g minus9db ƒ Positive values use the word plus e g plus9db ƒ Decimal places use underscore...

Page 155: ..._5db minus36db minus37_5db minus39db minus39db minus42db minus48db minus54db MUTE Hands Free Analog Input voip audio gain handsfree_analog_input_gain Analog input gain in dB Valid values 0db plus1_5db plus3db plus4_5db plus6db plus7_5db plus9db plus10_5db plus12db plus13_5db plus15db plus16_5db plus18db plus19_5db plus21db plus22_5db plus24db plus25_5db plus27db plus28_5db plus30db plus31_5db plus...

Page 156: ...ation File Table 23 14 Handset Gain Parameters Parameter Description Handset Gain Parameters Note Values are in decibels dB and represented as follows ƒ Negative values use the word minus e g minus9db ƒ Positive values use the word plus e g plus9db ƒ Decimal places use underscore instead of period e g plus19_5db Handset Digital Output voip audio gain handset_digital_output_gain Digital output gain...

Page 157: ...b minus39db minus39db minus42db minus48db minus54db MUTE Handset Analog Input voip audio gain handset_analog_input_gain Analog input gain in dB Valid values 0db plus1_5db plus3db plus4_5db plus6db plus7_5db plus9db plus10_5db plus12db plus13_5db plus15db plus16_5db plus18db plus19_5db plus21db plus22_5db plus24db plus25_5db plus27db plus28_5db plus30db plus31_5db plus33db plus34_5db plus36db plus3...

Page 158: ... File Table 23 4 Headset Gain Parameters Parameter Description Headset Gain Parameters Note Values are in decibels dB and represented as follows ƒ Negative values use the word minus e g minus9db ƒ Positive values use the word plus e g plus9db ƒ Decimal places use underscore instead of period e g plus19_5db Headset Digital Output voip audio gain headset_digital_output_gain Digital output gain in dB...

Page 159: ...7_5db minus39db minus39db minus42db minus48db minus54db MUTE Headset Analog Input voip audio gain headset_analog_input_gain Analog input gain in dB Valid values 0db plus1_5db plus3db plus4_5db plus6db plus7_5db plus9db plus10_5db plus12db plus13_5db plus15db plus16_5db plus18db plus19_5db plus21db plus22_5db plus24db plus25_5db plus27db plus28_5db plus30db plus31_5db plus33db plus34_5db plus36db p...

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Page 161: ...Part VI Advanced Phone Settings http arttel ru ...

Page 162: ...Reader s Notes http arttel ru ...

Page 163: ...r system administrator For more information refer to the Administrator s Manual x To obtain the unlocking password contact your system administrator x When the phone is locked the emergency number defined by your system administrator can be dialed 24 1 Locking and Unlocking the 310HD IP Phone The procedures below describe how to lock and then unlock your 310HD IP phone To lock the 310HD IP Phone P...

Page 164: ... line mode To lock your 320HD IP Phone Press the star key for a few seconds about 3 seconds the phone locks and the lock icon is displayed on the screen as shown below Lock Icon To unlock your 320HD IP Phone 1 Press the star key until you are prompted for the unlock password 2 Enter the password and then press the OK softkey the phone is unlocked and the lock icon no longer appears on the screen A...

Page 165: ...n press the Lock softkey the extension is locked and the lock icon is displayed with the extension number in the idle screen as shown below Lock Icon To unlock your 320HD IP Phone 1 Press the star key until the Lock screen is displayed 2 Choose an extension or All Extensions to unlock all extensions that you want to unlock using the and Navigation keys and then press the Unlock softkey you are pro...

Page 166: ... when it s in single line mode To lock your 420HD IP Phone Press the star key for approximately 3 seconds the phone locks and the lock icon is displayed on the screen To unlock your 420HD IP Phone 1 Press the star key until you are prompted for the unlock password 2 Enter the password and then press the OK softkey the phone is unlocked and the lock icon no longer appears on the screen Administrato...

Page 167: ...en press the Lock softkey the extension is locked and the lock icon is displayed with the extension number in the idle screen as shown below To unlock your 420HD IP Phone 1 Press the star key until the Lock screen is displayed 2 Press the navigation control s upper or lower rim to navigate to an extension that you want to unlock or All Extensions to unlock all extensions and then press the Unlock ...

Page 168: ...er as the lock operation trigger The error code should be 4XX SIP error code system lock 0 0 allow_incoming_calls Allows incoming calls when the phone is locked If allowed the user will need to enter an unlock password to answer an incoming call If not allowed the incoming call will be automatically rejected by the phone Sets the action URI to get lock status from phone system action_url lock_stat...

Page 169: ...ectory information services over an IP network It is fully described under RFC 4510 To configure LDAP Using the Web 1 Access the LDAP page Configuration tab Advanced Applications LDAP If LDAP is set to Enable more configuration parameters appear Figure 25 1 LDAP Web Fields 2 Configure the LDAP settings according to the parameters in the table below and then click Submit Using the Configuration Fil...

Page 170: ...ith the entered prefix When you type in the following field cn the search result includes all LDAP records which do not have the cn entered prefix Name Attribute system ldap name_attrs Specifies the LDAP name attributes setting which can be used to specify the name attributes of each record which is returned in the LDAP search results When you type in the following field for example cn sn displayN...

Page 171: ...dap sorting_result Sorts the search result by display name on the client side system ldap predict_text This parameter appears in the configuration file however it is currently not supported Search Timeout system ldap search_timeout The time out value for LDAP search this parameter is sent to the LDAP server system ldap ui use_right_arrow_active_sea rch This parameter appears in the configuration f...

Page 172: ...full name office home mobile For example John Smith 1234 98765432 574685746 If not all phone numbers are required the relevant field must be left empty For example in the below directory entry the home and user defined numbers are absent John Smith 1234 574685746 To configure the Corporate Directory Using the Web 1 Prepare the TXT based file as explained above 2 Access the Directory page Configura...

Page 173: ...ing corporate_directory_uri The URI for retrieving the corporate directory The corporate directory must be included in a separate file that can be downloaded to the phone during provisioning For example provisioning corporate_directory_uri corporate_dir tx t Notes ƒ The corporate directory file is downloaded after boot up and periodically ƒ If the corporate directory file is new the phone updates ...

Page 174: ...main name e g number IP address or domain name 5 Click Submit the contact appears in the Directory list at the bottom of the page To edit a contact 1 If the contact does not appear in the displayed Directory list then from the Directory Page drop down list select the page in the directory that you want displayed 2 In the Directory list click the number that appears in the No column corresponding t...

Page 175: ...iled description see Section 26 3 26 1 Adding a Speed Dial Adding a Speed Dial can be configured using the Web or Configuration File as described below To add a speed dial Using the Web 1 Access the Speed Dial page Configuration tab Personal Settings menu Speed Dial Figure 26 1 Speed Dial Web Fields 2 In the Number field corresponding to the phone s Speed Dial key in the Button column enter the sp...

Page 176: ...eed dial list must be included in a separate file that can be downloaded to the phone during provisioning For example provisioning speed_dial_uri speed_dial_list txt Notes ƒ The speed dial file is downloaded after boot up and periodically ƒ If the speed dial file is new the phone reboots ƒ For creating a Speed Dial file see Section 26 3 Administrator s Manual 176 Document LTRT 09910 http arttel ru...

Page 177: ...l Settings menu Speed Dial 2 Click Browse to select the cfg file 3 Click Open the selected cfg filename and path appear on the Web interface alongside the Browse button 4 Click Load Speed Dial 26 4 Creating a Speed Dial File for Configuration File The Configuration file can include a link to a user defined Speed Dial file using the provisioning speed_dial_uri parameter This allows you to upload sp...

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Page 179: ...Part VII Security Settings http arttel ru ...

Page 180: ...Reader s Notes http arttel ru ...

Page 181: ...lly the TLS protocol uses private and public keys for authentication The authentication is performed by the certification authority CA Full protocol specification is updated in RFC 5246 Note You must obtain the relevant CA Private and Certificate Public Key files from your Certificate Authority CA 27 1 1 Obtaining Certificate Authority File The Certificate Authority CA is a body that certifies the...

Page 182: ...ess to retrieve the relevant data The IP Phone Private key and Certificate data is configured by the same parameter where each parameter specified below represents a different configuration method See Section 27 2 on page 183 Configuration file provisioning certificate private_key_content and provisioning certificate private_key_uri Web Private Key and Certificate Figure 27 2 Combined Private and ...

Page 183: ...s auth com certfiles private_keys cert 4 Save and close the file Table 27 1 SIP over TLS Parameters Parameter Description SIP Transport Protocol voip signalling sip transport_protocol Specifies the SIP Transport protocol x If using the sip prefix set to TLS x If using the sips prefix set to TCP TLS Port voip signalling sip tls_port Defines the local TLS SIP port for SIP messages The valid range is...

Page 184: ...URI for retrieving the Certificate Authority CA key The CA must be included in a separate file that can be downloaded to the phone during provisioning For example provisioning certificate ca_uri ca_cert cer Notes ƒ The certificate file is downloaded only after boot up and not periodically ƒ If the certificate file is new the phone reboots http arttel ru ...

Page 185: ...ficate file and the Private Key file to an accessible TFTP FTP HTTP or HTTPS server To configure TLS by loading CA Certificate file and the Private Key file content 1 Open the configuration file using a text editor 2 Specify the private_key_content parameter and copy the content of the Private key and Certificate Public key file from the appropriate server For example provisioning certificate priv...

Page 186: ...tion provisioning certificate private_key_content The content as string of the private key file and public key certificate file combined file You can load the file content here instead of using the provisioning certificate private_key_uri parameter provisioning certificate ca_certificate_content The content as string of the ca_certificate You can load the file content here instead of using the pro...

Page 187: ...Private key files in an accessible location x This procedure is generally used for evaluation purposes only x For parameter descriptions see Table 27 2 To configure TLS using the Web 1 Access the Signaling Protocols page Configuration tab Voice Over IP menu Signaling Protocols SIP General 2 From the SIP Transport Protocol drop down list select TLS 3 In the TLS Port field enter 5061 Figure 27 3 TLS...

Page 188: ...310HD 320HD and 420HD IP Phones Figure 27 4 Private and Public Key Web Fields 6 Click Submit Administrator s Manual 188 Document LTRT 09910 http arttel ru ...

Page 189: ...g Passwords in Configuration File This procedure below describes how to encrypt IP phone passwords used in the configuration process for example the System password and the SIP Authentication password To encrypt passwords 1 At the command line prompt specify the following encryption_tool exe s password_string where password_string specifies the string of the password that you wish to encrypt Once ...

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Page 191: ...b Fields 2 Configure the SRTP settings according to the parameters in the table below and then click Submit Using the Configuration File Table 29 1 SRTP Parameters Parameter Description Enable SRTP Encryption and Authentication voip media srtp enabled Enables secured RTP SRTP ƒ 0 Disable default ƒ 1 Enable Method voip media srtp method The SRTP encryption method ƒ AES_CM_128_HMAC_SHA1_32 default ƒ...

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Page 193: ...1x on the 310HD IP Phone and 320HD IP Phone using the Phone User Interface are described below 30 1 1 310HD IP Phone The procedure below describes how to configure the 802 1x settings using the 310HD IP Phone To configure 802 1x 1 Access the Settings screen MENU key Administration menu Network Settings submenu The following screen appears 2 Using the and Navigation keys choose one of the following...

Page 194: ...ines the Password optional To enable the 802 1x feature in EAP MD5 mode 1 Enter the Identity User ID 2 Enter the MD5 Password optional 3 Press the left Navigation key until you are prompted to save settings as shown below 4 Select the Yes option using the and Navigation keys and then press the ENTER key the settings are saved Administrator s Manual 194 Document LTRT 09910 http arttel ru ...

Page 195: ...f the file which contains the trusted certification file i Local Cert URL Enables the full URL of the file which contains the local certification file i Private key URL Enables the full URL of the file which contains the private key file i Private key Password Optional In case the private key file is encrypted input the password to decrypt the file 2 Press the left Navigation key until you are pro...

Page 196: ... the Select softkey the following screen appears 3 Using the and Navigation keys choose one of the following IP addressing schemes x Disabled disables the 802 1x feature x EAP MD5 see Section 30 1 3 1 x EAP TLS see Section 30 1 3 2 30 1 2 1 EAP MD5 Mode The procedure for configuring EAP MD5 mode for 802 1x is described below To configure EAP MD5 mode for 802 1x 1 Using the and Navigation keys choo...

Page 197: ...ng screen appears 2 Enter the following information x Identity user ID x Root Certificate URL full URL of the file which contains root certification file x Trusted Certificate URL full URL of the file which contains trusted certification file x Local Certificate URL full URL of the file which contains local certification file x Private Key URL full URL of the file which contains the private key fi...

Page 198: ...upper rim to navigate to and select either x Disabled disables the 802 1x feature x EAP MD5 see Section 30 1 3 1 x EAP TLS see Section 30 1 3 2 30 1 3 1 EAP MD5 Mode The procedure for configuring EAP MD5 mode for 802 1x is described below To configure EAP MD5 mode for 802 1x 1 Press the navigation control s lower rim to navigate to the EAP MD5 option and then press Select and Edit 2 Enter the foll...

Page 199: ...URL full URL of the file which contains root certification file x Trusted Certificate URL full URL of the file which contains trusted certification file x Local Certificate URL full URL of the file which contains local certification file x Private Key URL full URL of the file which contains the private key file x Private key Password option In case the private key file is encrypted you should inpu...

Page 200: ...g to the parameters in the table below and then click Submit Using the Configuration File Table 30 1 EAP MD5 Parameters Parameter Description EAP Type network lan _802_1x eap_type Sets 802 1x Extensible Authentication Protocol mode Disable Disables the use of 802 1x EAP_MD5 Authentication is implemented by user name and password Password is optional EAP_TLS Authentication is implemented by Certifi...

Page 201: ...s_identity Identity for TLS mode optional Root and Intermediate Certificate Filename network lan _802_1x root_ca_url URL for the file that contains root and intermediate Certificate Trusted Certificate Filename network lan _802_1x trust_ca_url URL for the file that contains a trusted Certificate Local Certificate Filename network lan _802_1x local_ca_url URL for the file that contains a local Cert...

Page 202: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 202 Document LTRT 09910 http arttel ru ...

Page 203: ...isioning You can load firmware and configuration files to the IP phone from an HTTPS server as specified in the Firmware and Configuration URLs displayed in the example Automatic Provisioning screen below Figure 30 1 Automatic Provisioning Web Fields Note To implement secure provisioning using HTTPS the HTTPS server on the far end from where you are loading the files must also support HTTPS Versio...

Page 204: ...Administrator s Manual 204 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 205: ...Part VIII Maintenance http arttel ru ...

Page 206: ...Reader s Notes http arttel ru ...

Page 207: ... a user name 3 In the Password field enter a new password and then in the Confirm Password field re enter this new password 4 Click Submit a confirmation box appears 5 Click OK Using the Configuration File Table 32 1 Username and Password Parameters Parameter Description Note To add a value to these parameters enter system followed by the parameter name equal sign and then the value e g system use...

Page 208: ...Administrator s Manual 208 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 209: ...emotely reset the phone by sending a SIP NOTIFY message to the phone with the check sync or resync events This reset allows for graceful shutdown whereby the phone resets only when there are no calls i e when the phone is in idle state x Upon receipt of a check sync or resync message the phone immediately retrieves the configuration file and reboots if a new configuration is provided x The phone c...

Page 210: ...onfirm 2 Press the Yes softkey to confirm phone restart or No if you want to cancel 33 1 3 420HD IP Phone The procedure to restart the 420HD IP Phone is identical to that for the 320 HD IP Phone To restart the 420HD IP Phone 1 Select the Restart submenu MENU key Administration menu Restart submenu A warning message appears requesting you to confirm 2 Press the Yes softkey to confirm phone restart ...

Page 211: ... your phone To restart the phone 1 Access the Restart System page Management tab Administration menu Restart System Figure 33 1 Restart System Web Fields 2 Click the Restart button a confirmation box appears prompting you to confirm Figure 33 2 Confirmation Box 3 Click OK Version 2 0 0 211 October 2012 http arttel ru ...

Page 212: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 212 Document LTRT 09910 http arttel ru ...

Page 213: ...lts submenu MENU key Administration menu Restore Defaults A confirmation message appears prompting you to confirm factory reset 2 Select the Yes option using the and Navigation keys and then press the ENTER key the phone is restored to factory defaults Note You can also restore the phone to default settings by using a hard coded sequence of keys on the phone s keypad To do this x Unplug the power ...

Page 214: ...settings by using a hard coded sequence of keys on the phone s keypad To do this x Unplug the power cable from the phone x Press the and Navigation keys and the ENTER key all together x While pressing the above keys plug the power cable into the phone Once the power is connected keep pressing the keys for five seconds and then release keys 34 1 3 420HD IP Phone The procedure for restoring the 420H...

Page 215: ...ess the OK and the MENU key together x Plug the power cable into the phone and keep the keys pressed for five seconds 34 2 Restoring Factory Defaults using the Web You can restore all your phone s settings to factory default settings using the Web To restore the phone to factory defaults 1 Access the Restore Defaults page Management tab Administration menu Restore Defaults Figure 34 1 Restore Defa...

Page 216: ...Administrator s Manual 216 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 217: ...Part IX Status and Monitoring http arttel ru ...

Page 218: ...Reader s Notes http arttel ru ...

Page 219: ...etwork status using the Web interface 35 1 LAN Status The following describes how to view LAN status information To view LAN status information Access the Network Status page Status Diagnostics tab System Status menu Network Status Figure 35 1 LAN Information Web Fields Version 2 0 0 219 October 2012 http arttel ru ...

Page 220: ...ing describes how to view the Port Mode status To view Port Mode status Access the Network Status page Status Diagnostics tab System Status menu Network Status Figure 35 2 Port Mode Status Web Fields Administrator s Manual 220 Document LTRT 09910 http arttel ru ...

Page 221: ...802 1x Status The following describes how to view 802 1x status To view 802 1x status Access the Network Status page Status Diagnostics tab System Status menu Network Status Figure 35 3 802 1X Status Web Fields Version 2 0 0 221 October 2012 http arttel ru ...

Page 222: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 222 Document LTRT 09910 http arttel ru ...

Page 223: ...view VoIP status using the Web interface 36 1 Phone Status This section describes how to view the phone status To view the phone status Access the Network Status page Status Diagnostics tab System Status menu VoIP Status Figure 36 1 Phone Status Web Fields Version 2 0 0 223 October 2012 http arttel ru ...

Page 224: ...s section describes how to view the line status To view the line status Access the Network Status page Status Diagnostics tab System Status menu VoIP Status Figure 36 2 Line Status Web Fields Administrator s Manual 224 Document LTRT 09910 http arttel ru ...

Page 225: ... Web interface displays call information of a currently established call To view the line information Access the Network Status page Status Diagnostics tab System Status menu VoIP Status Figure 36 3 Current Call Information Web Fields Version 2 0 0 225 October 2012 http arttel ru ...

Page 226: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 226 Document LTRT 09910 http arttel ru ...

Page 227: ...ab History menu Call History Figure 37 1 Call History Web Fields 2 From the Type drop down list select the type of call history i e missed calls received calls and dialed numbers that you want to view the table lists the call history according to the chosen call history type 3 You can delete a logged call history entry by selecting the Delete check box corresponding to the entry that you want to d...

Page 228: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 228 Document LTRT 09910 http arttel ru ...

Page 229: ... Phone Version Number using the Web You can view the phone s model name as well as the firmware version currently running on the phone To view the phone s model and version number Access the System Information page Status Diagnostics tab System Information menu Versions Figure 38 1 System Information Web Fields for example 310HD Model Version 2 0 0 229 October 2012 http arttel ru ...

Page 230: ...low describe how to view the 310HD IP Phone s model number and firmware version on the phone To view the phone s firmware version 1 From the idle screen press the MENU key select the Status menu and then the Firmware Version submenu The following screen appears 2 Press the ENTER key the phone s model and firmware version is displayed Administrator s Manual 230 Document LTRT 09910 http arttel ru ...

Page 231: ...ne s model type firmware version and configuration file version To view the phone s firmware version 1 Access the Software Versions screen MENU key Status menu Firmware Version 2 The following screen appears displaying the phone model and the firmware version currently running on the phone Version 2 0 0 231 October 2012 http arttel ru ...

Page 232: ...mware version and configuration file version To view the phone s firmware version 1 Access the Firmware Version screen MENU key Status menu Firmware Version Administrator s Manual 232 Document LTRT 09910 2 The following screen appears displaying the phone model and the firmware version currently running on the phone http arttel ru ...

Page 233: ...Part X Diagnostics and Troubleshooting http arttel ru ...

Page 234: ...Reader s Notes http arttel ru ...

Page 235: ...playing listening test Headset microphone recording speaking and headset headphone receiver playing listening test Speaker microphone recording speaking and speaker receiver playing listening test MAC address and serial number verification 39 1 1 Test Preparation Before you can start the built in test you need to cable the phone as follows 1 Connect the phone s LAN port to a switch using a LAN cab...

Page 236: ...r 0123456789 and then press the star key the phone s LCD screen displays the following Figure 39 1 Testing Keypad 2 Press all keys except the keys 0 9 and for every key pressed its corresponding character displayed on the LCD disappears Figure 39 2 Testing Keypad Characters Disappear 3 Continue with the LED test in Section 39 1 3 on page 237 Administrator s Manual 236 Document LTRT 09910 http artt...

Page 237: ...ypad test in the previous section the LCD screen displays the message All LEDs are on Press and the phone s single LED lights up red as shown in the figure below Figure 39 3 Successful Completion of Keypad Test Continue with Handset test in Section 39 1 4 on page 238 Version 2 0 0 237 October 2012 http arttel ru ...

Page 238: ...the LCD screen displays the message Handset test Off hook to start Figure 39 4 Off hook Handset Test 2 Off hook the phone the LCD screen displays the message Recording Figure 39 5 Recording Test 3 Speak into the handset microphone after about five seconds the LCD screen displays the message Playing Figure 39 6 Playing Test 4 The voice that was recorded when you spoke into the handset microphone is...

Page 239: ...fter your recorded voice is played in the Handset test in the previous section the LCD screen displays the message Headset test Any key to start Figure 39 7 Headset Test 2 Press any key the LCD screen displays the Recording message Figure 39 8 Headset Recording Test 3 Speak into the headset s microphone after about five seconds the LCD screen displays Playing and the voice that was recorded when y...

Page 240: ...e previous section the LCD screen displays the message Speaker Mic test Any key to start Figure 39 10 Speaker Test 2 Press any key the LCD screen displays the Recording message Figure 39 11 Speaker Recording Test 3 Speak into the phone s speaker microphone after about five seconds the LCD screen displays the message Playing and the voice that was recorded when you spoke into the speaker s micropho...

Page 241: ...fication test allows you to verify that the 310HD IP Phone s MAC address and serial number are correct To verify the MAC address and serial number 1 After about five seconds after your recorded voice is played in the Speaker test in the previous section the LCD screen displays a MAC address and serial number Figure 39 13 MAC Address and Serial Number 2 Check that the LAN MAC address and serial num...

Page 242: ...icrophone recording speaking and headset headphone receiver playing listening test Speaker microphone recording speaking and speaker receiver playing listening test MAC address and serial number verification 39 2 1 Test Preparation Before you can start the built in test you need to cable the phone as follows 1 Connect the phone s LAN port to a switch using a LAN cable 2 Ensure that the DHCP server...

Page 243: ...est the keypad and on hook state 1 Using the keypad dial the number 0123456789 and then press the star key the phone s LCD screen displays a graphical display of the keypad where each key has a corresponding indicator on the LCD screen Figure 39 14 Keypad Test 2 Off hook the handset the hook indicator H on the LCD screen turns white on a black background Figure 39 15 Keypad Test Off Hook 3 On hook...

Page 244: ...keypad each key that is pressed turns its corresponding indicator on the LCD screen to the color black Figure 39 16 Keypad Test Keys 5 Continue with the Green color LEDs test in Section 39 1 3 on page 237 Administrator s Manual 244 Document LTRT 09910 http arttel ru ...

Page 245: ... in the previous section the LCD screen displays the message Green LEDs are on Consequently all LEDs light up green except the VOICE MAIL HEADSET SPEAKER and MUTE LEDs which are red only as shown in the figure below Figure 39 17 Green LEDs On Continue with the Red Color LEDs test in Section 39 2 4 on page 246 Version 2 0 0 245 October 2012 http arttel ru ...

Page 246: ...Red color LEDs test for verifying that the red light is functioning for the phones LEDs To test the LEDs for red color lighting 1 Press any key all the LEDs turn red as shown in the figure below Figure 39 18 Red LEDs Test 2 Continue with the Handset test in Section 39 2 5 on page 247 Administrator s Manual 246 Document LTRT 09910 http arttel ru ...

Page 247: ...f the handset which includes the following Handset s microphone transmitter for speaking Handset s receiver speaker for listening To test the handset 1 Press any key the LCD screen displays the message Prepare to test handset Off hook to start Figure 39 19 Handset Test 2 Off hook the phone the LCD screen displays the message start recording Figure 39 20 Handset Test Recording Version 2 0 0 247 Oct...

Page 248: ...isplays the message start playing Figure 39 21 Handset Test Playing The voice message that was recorded when you spoke into the handset microphone is now played from the handset receiver 4 Continue with the Headset test in Section 39 1 5 on page 239 Administrator s Manual 248 Document LTRT 09910 http arttel ru ...

Page 249: ...wing Headset s microphone transmitter for speaking Headset s headphone receiver for listening To test the headset 1 After about five seconds after your recorded voice is played in the Handset test in the previous section the LCD screen displays the message Prepare to test headset Press any key to start Figure 39 22 Headset Test 2 Press any key the LCD screen displays the message start recording Fi...

Page 250: ...creen displays start playing and the voice that was recorded when you spoke into the headset s microphone is now played from the headset s receiver Figure 39 24 Headset Test Playing 4 Continue with the Speaker test in Section 39 1 6 on page 240 Administrator s Manual 250 Document LTRT 09910 http arttel ru ...

Page 251: ...er microphone transmitter for speaking recording Speaker receiver for listening playing To test the speaker 1 After about five seconds after your recorded voice is played in the Headset test in the previous section the LCD screen displays the message Speaker Mic Test Press any key Figure 39 25 Speaker Mic Test 2 Press any key the LCD screen displays the message Start recording Figure 39 26 Speaker...

Page 252: ...essage playing and the voice that was recorded when you spoke into the speaker s microphone is now played from the speaker s receiver Figure 39 27 Speaker Mic Test Playing 4 Continue with the MAC Address and Serial Number Verification test in Section 39 1 7 on page 241 Administrator s Manual 252 Document LTRT 09910 http arttel ru ...

Page 253: ...ive seconds after your recorded voice is played in the Speaker test in the previous section the LCD screen displays a MAC address and serial number Figure 39 28 MAC Address and Serial Number Verification Test 2 Check that the LAN MAC address and serial number are correct 3 Press any key to exit the phone s built in test 39 3 Testing 420HD IP Phone BIT The BIT for the 420HD IP Phone is identical to...

Page 254: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 254 Document LTRT 09910 http arttel ru ...

Page 255: ...ation 3 Connect your phone to the IP network and then connect the phone to the power outlet a The phone sends a TFTP request to the IP address indicated in the DHCP Option 66 field to retrieve the firmware file indicated in the DHCP Option 67 field b The phone in the DHCP Discover message sends its model name in the DHCP Option 77 field The DHCP server according to the phone model sets the appropr...

Page 256: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 256 Document LTRT 09910 http arttel ru ...

Page 257: ...able 41 1 Syslog Parameters Parameter Description Note To add a value to these parameters enter system followed by the parameter name equal sign and then the value e g system syslog mode UDP Activate system watchdog enabled Enables the system watchdog Possible values are x Disable No Syslog x Network Syslog is sent to the Syslog server Recommended x Console Syslog is sent to the phone console You ...

Page 258: ...es the UDP port of the Syslog server The valid range is 0 to 65 535 The default port is 514 Note This parameter is applicable when Activate is set to Network or Both Note The following Severity level options are applicable for the fields below x None x Emergency x Error x Waiting x Notice x Info x Debug VoIP Application Defines multi layer VoIP application SIP Call Control Defines MTR layer Radvis...

Page 259: ... 42 1 Phone User Interface Error Messages Message Description The LAN link is disconnected LAN Link failure Received error or no response from the SIP proxy Registration failure Notes x With both errors the ringer LED remains red until the error is fixed x While the error message is displayed the user can t dial or initiate a call Version 2 0 0 259 October 2012 http arttel ru ...

Page 260: ...310HD 320HD and 420HD IP Phones Reader s Notes Administrator s Manual 260 Document LTRT 09910 http arttel ru ...

Page 261: ...n Enable DSP Recording voip packet_recording enabled Activates the packet recording mechanism ƒ 0 Disable default ƒ 1 Enable Remote IP Address or Host Name voip packet_recording remote_ip The IP address in dotted decimal notation of the remote computer to which the recorded packets are sent The recorded packets should be captured by a network sniffer such as Wireshark The default value is 0 0 0 0 ...

Page 262: ...d Activates the Echo Canceller Debug recording ƒ 0 Disable default ƒ 1 Enable Enable Network Recording voip packet_recording network_recording enabled Activates the DSP network TDM Out recording ƒ 0 Disable default ƒ 1 Enable Enable TDM Recording voip packet_recording tdm_recording enabled Activates the DSP TDM TDM In recording ƒ 0 Disable default ƒ 1 Enable http arttel ru ...

Page 263: ...rt Mirroring 2 Configure port mirroring according to the parameters in the table below and then click Submit Using the Configuration File Table 44 1 Port Mirroring Parameters Parameter Description Activate network pc_port_mirroring enabled Enables port mirroring ƒ 0 Disable default The LAN PC Network interfaces operate in SWITCH mode ƒ 1 Enable The LAN PC Network interfaces operate in HUB mode The...

Page 264: ...Administrator s Manual 264 Document LTRT 09910 310HD 320HD and 420HD IP Phones Reader s Notes http arttel ru ...

Page 265: ...Part XI Appendices http arttel ru ...

Page 266: ...Reader s Notes http arttel ru ...

Page 267: ...n be configured using the Configuration File as described below Table A 1 Busy Lamp Field Parameter Parameter Description voip services busy_lamp_field color_settings Relevant for presence feature Valid values OPTION_1 BLF refers the presence state of remote parties OPTION_2 BLF refers the call state of remote parties default Version 2 0 0 267 October 2012 http arttel ru ...

Page 268: ...configure BLF for BroadWorks 1 Access the Services page Configuration tab Voice Over IP menu Services The figure s callouts below correspond to the steps in this procedure Figure A 1 BLF Configuration for BroadWorks Web Fields 2 From the Application Server Type drop down list select BSF Administrator s Manual 268 Document LTRT 09910 http arttel ru ...

Page 269: ...rver Address i Same address as SIP Registrar From the Use Registrar as Application Server Address voip services busy_lamp_field application_server use_registrar parameter drop down list select Enable The Registrar s address is used as the application server s address defined by the parameter voip signalling sip sip_registrar addr refer to Section 17 2 on page 93 i Unique address From the Use Regis...

Page 270: ...own list select one of the following x Asterisk x Coral x Metaswitch 3 In the BLF Support group configure the following a From the Activate drop down list voip services busy_lamp_field enabled parameter select Enable b Optional In the BLF Subscription Period field voip services busy_lamp_field subscription_period parameter enter the interval between BLF and SIP SUBSCRIBE messages Note The applicat...

Page 271: ...ed configuration changes e g VoIP parameters via Web 8 Make sure the IP Phone functions properly in your network 9 Access Management Manual Update Configuration file and save the modified configuration file 10 Compare the two configuration files and create a file containing only the modified lines To create MAC specific files using AudioCodes configuration tool 1 Edit the template configuration fi...

Page 272: ...310HD 320HD and 420HD IP Phones Administrator s Manual 272 Document LTRT 09910 Reader s Notes http arttel ru ...

Page 273: ... Partially Supported Reason header RTP Payload for Comfort Noise RFC 3389 Refer Method RFC 3515 RTCP attribute in SDP RFC 3605 RTP Control Protocol Extended Reports RTCP XR RFC 3611 SIP Basic Call Flow Examples RFC 3665 The Secure Real time Transport Protocol SRTP RFC 3711 Third Party Call Control RFC 3725 MWI RFC 3842 Replaces Header RFC 3891 RFC 3892 Sections 2 1 2 3 and 3 are supported The SIP ...

Page 274: ...TMF digit transport and collection draft mahy sipping signaled digits 01 Signaled Telephony Events in the Session Initiation Protocol Note The following SIP features are not supported x Preconditions RFC 3312 x SDP Simple Capability Declaration RFC 3407 x S MIME x Outbound Managing Client Initiated Connections RFC 5626 x SNMP SIP MIB RFC 4780 x SIP Compression RFC 5049 SigComp x ICE RFC 5245 x Con...

Page 275: ...ns C 1 1 SIP Methods The device supports the following SIP Methods Table C 2 Supported SIP Methods Method Supported Comments INVITE Yes ACK Yes BYE Yes CANCEL Yes REGISTER Yes Send only REFER Yes Inside and outside of a dialog NOTIFY Yes INFO Yes OPTIONS Yes PRACK Yes PUBLISH Yes Send only SUBSCRIBE Yes Version 2 0 0 275 October 2012 http arttel ru ...

Page 276: ...Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Diversion Yes Encryption No Expires Yes Fax Yes From Yes History Info Yes Join Yes Max Forwards Yes MIN SE Yes P Asserted Identity Yes P Preferred Identity Yes Proxy Authenticate Yes Proxy Authorization Yes Prack Yes Record Route Yes Refer To Yes Referred By Yes Replaces Yes Remote Party ID Yes Retry After Yes Route Yes Administrator s Manu...

Page 277: ... Support RFC Headers Version 2 0 0 277 October 2012 Header Field Supported Session Expires Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Voicemail Yes Warning Yes WWW Authenticate Yes http arttel ru ...

Page 278: ...310HD 320HD and 420HD IP Phones Administrator s Manual 278 Document LTRT 09910 Reader s Notes http arttel ru ...

Page 279: ...Activity Detection ƒ Comfort Noise Generation ƒ Packet Lost Concealment ƒ RTP RTCP Packetization RFC 3550 RFC 3551 SRTP RFC 3711 ƒ DTMF Relay RFC 2833 Telephony Features ƒ Call Hold Un Hold ƒ Call Transfer ƒ 3 Way Conferencing with local mixing ƒ Redial ƒ Caller ID Notification ƒ Call Waiting Indication ƒ Message Waiting Indication including MWI LED ƒ Local and Corporate Directories ƒ Automatic On...

Page 280: ...file encryption entire file and individual parameters Debugging Tools ƒ Syslog mechanism ƒ DSP recording ƒ Port mirroring ƒ VoIP Status Web page 310HD Hardware ƒ LCD screen 2 16 characters ƒ Connectors interfaces 9 2 x RJ 45 ports 10 100BaseT Ethernet for WAN and LAN 9 RJ 9 port jack for Headset 9 RJ 9 port jack for Handset ƒ Mounting 9 Wall mounting 9 Adjustable angle tilt for desktop mounting ƒ ...

Page 281: ...9 VOICE MAIL message hotkey with LED indicator 9 4 way navigation keys with ENTER Key 9 MENU 9 REDIAL 9 HOLD 9 MUTE LED 9 TRANSFER 9 VOLUME control key 9 HEADSET 9 SPEAKER 420HD Hardware ƒ LCD screen Graphic LCD 132 64 mono ƒ Connectors interfaces 9 2 x RJ 45 ports 10 100BaseT Ethernet for WAN and LAN 9 RJ 9 port jack for Headset 9 RJ 9 port jack for Handset ƒ Mounting 9 Wall mounting 9 Adjustable...

Page 282: ...10HD 320HD and 420HD IP Phones 282 Document LTRT 09910 Feature Details Headset Compatibility ƒ GN com 2100 both single and dual ƒ Jabra BIZ 2400 both single and dual ƒ GN com 9350 ƒ Plantronics H261N ƒ Plantronics H251N http arttel ru ...

Page 283: ...Administrator s Manual D IP Phone Specifications Version 2 0 0 283 October 2012 Reader s Notes http arttel ru ...

Page 284: ...AudioCodes Series of High Definition IP Phones HD VoIP Administrator s Manual 310HD 320HD 420HD IP Phones Version 2 0 0 www audiocodes com http arttel ru ...

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