Asus DS300 G2 Series, User Manual

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DS300f G2 Series User Manual
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Can ASUS DS300f G2 run using just one power supply?
The ASUS DS300f G2 must use at least two power supplies.
ASUS DS300f G2 must use at least TWO power supplies. What happens if a fan fails?
If the system reports a fan malfunction, contact Technical Support (see ASUS Storage Technical Support provides
several support options for ASUS Storage users to access information and updates. We encourage you to use one
of our electronic services, which provide product information updates for the most efficient service and support. )
immediately to schedule replacement of the suspect power supply as soon as possible. Running the unit in this
condition for more than three weeks may shorten subsystem life and void your warranty.
What happens if a logical drive goes critical?
On the front of ASUS DS300f G2, the logical drive LED turns amber and the buzzer sounds (if enabled). See “ASUS
DS300f G2 is Beeping” on page 201 and “LEDs Display Amber or Red” on page 202.
ASUS DS300f G2’s Netsend service does not report all events to Windows PCs.
This condition results from a shortcoming in Windows Messenger that causes miscommunication with Netsend.
ASUS Storage is developing a workaround at the time of this writing. Note that all events are correctly reported in
the Event Viewer.
S
tartuP
How can I tell when the ASUS DS300f G2 has fully booted?
When the ASUS DS300f G2 is fully booted up, the Power and FRU LEDs light up green. If a disk array is present, the
Logical Drive LED lights up green also. The Controller heartbeat LED blinks green once per second for five seconds,
goes dark for ten seconds, then blinks green once per second for five seconds again. See “Front Panel LEDs” on
page 202.
l
oGGInG
I
n
Why am I not able to log in?
Check the spelling and case. User names and passwords are case sensitive.
I have entered correct user name and password, but still I am not able to log in.
The Administrator may have deleted or disabled your user name.
The login screen says “Login failed: the requested service is busy.”
The subsystem might still be booting or rebooting. Dual controller subsystems take longer because the controllers
boot individually, then they synch to each other. Wait a few moments, then try again.
c
onnectIon
Why can’t I connect to my RAID System?
Be sure you are using the correct IP address and entry text for the ASUS DS300f G2 RAID subsystem.
For more information, see “Logging into ASUS Storage Management” on page 50.
I verified the IP address and entry text but I still cannot connect.
Check the physical network connections on the ASUS DS300f G2 RAID subsystem. If these are OK, report the prob-
lem to your network administrator.
I can access the ASUS DS300f G2 over my company’s intranet. But I can’t access it from an outside Inter-
net connection. How do I make the Internet connection work?
This condition is not related to the ASUS DS300f G2 or ASUS Storage Management. The problem is caused by your
firewall or network connection protocol. Contact your network administrator for help.
I tried to log into ASUS Storage Management but my browser showed the message “cannot be dis-
played.” What is the problem?
The browser decided prematurely that ASUS Storage Management was not responding. Click the browser’s
Refresh
button. This action usually brings up the login screen.
t
ImeoutS
ASUS Storage Management was working OK. But then it timed out. What do I do now?
ASUS Storage Management times out when 24 minutes have passed with no user activity. User activity means any
action you do in ASUS Storage Management to view or manage the subsystem. This feature is included for security
purposes.
Have your administrator change the timeout interval.
Or to prevent ASUS Storage Management from timing out, periodically click the interface with your mouse.
e
maIl
m
eSSaGeS
Why don’t I receive email messages from ASUS Storage Management?
Check your User Event Subscription and User Email settings. See page 71. If these are correct, see your network
administrator for assistance with the mail server setup, email accounts, and other issues.
u
Ser
m
anaGement
Why can’t I create a new User?
Only the Administrator or a Super User can create a User.
If you are the Administrator or a
Super User
and cannot create a User, be sure the user name is not already in
use.
If you still cannot create a User, contact Technical Support. See ASUS Storage Technical Support provides several
support options for ASUS Storage users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most efficient service and support. .
Can I change my access rights?
Only the Administrator or a
Super User
can change user access rights. See page 70.
l
ock
Person “xyz” set the lock and is not available. How do I unlock it?
Ask your Administrator to release the lock.
Note: The lock automatically releases after the set amount of time has passed.