User’s Guide
Page 1: ...User s Guide ...
Page 2: ...ottomofthebox Theyarealsoprintedonthelabel affixed to the Drive s metal case underneath the rubber sleeve You will need the Model and Serial numbers when you register your AcomData product and in the event that the product requires service See Obtaining Service for Your AcomData Product for more information Product Name AcomData Ondago Portable Hard Drive Model Number ____________________________ Se...
Page 3: ...Mac OS 9 42 USING THE DRIVE Performing Routine Tasks 43 How to Safely Dismount Disconnect the Drive 44 Maintaining Your Drive Safeguarding Your Data 45 APPENDIX Frequently Asked Questions 48 Troubleshooting 51 Troubleshooting for PC Users 51 Troubleshooting for Mac users 54 Glossary 56 One Year Limited Warranty 57 Obtaining Service for Your AcomData Product 59 Notices 60 CONTENTS Important 1 AcomD...
Page 4: ...rive the model number is SHD080UFAPE 54 This guide contains very important information for the proper installation use and care of your Ondago Please read this guide carefully and retain it for future reference If you plan to use PushButton Backup Please follow the instructions in this guide first Then refer to the PushButton Backup User s Guide for information on setting up and using PushButton B...
Page 5: ...need the Model andSerialnumbers Bothareprintedonthe UPC label affixed to the bottom of the box andonthelabelaffixed to the metal Drive case underneath the silicone rubber sleeve Symbols used in this guide A word about using two button mice When following the instructions in this guide PC users will need to use both the left and right mouse buttons While some users may reverse the functions of the ...
Page 6: ...s malfunctioning contact AcomData Technical Support via the Customer Support page at www acomdata com or call 909 348 0680 Pacific Time during regular business hours Do not expose the device to rain or use it in damp or wet conditions Never place containers of liquids on the device This can damage the device and increase the risk of electric shock short circuiting fire or personal injury Make sure...
Page 7: ...USB power adapter sold separately 3 4 pin FireWire connections do not supply electrical power 4 When using a 4 pin FireWire connection it is possible to use USB connec tions two are required to power the Drive The FireWire interface will be used for data transmissions the USB connections will supply power only How to Purchase Accessories You can purchase accessories by contacting Customer Service ...
Page 8: ...ction you will need to install the USB 2 0 driver included on the supplied Software CD See Mounting a USB Connected Drive for instructions In order to use the FireWire connection you need Windows98 Second Edition 1394 Storage Supplement You can download it at http www microsoft com windows98 downloads default asp System Requirements for Mac Power Macintosh running Mac OS 9 or Mac OS X PushButton B...
Page 9: ...nsfers Supports up to 63 devices FireWire devices can be linked in a daisy chain where the devices are connected to each other in series A hub is only required when a very large number of devices will share the same FireWire bus With the use of FireWire hubs up to 63 devices can be linked on a single FireWire bus Peer to peer architecture FireWire devices are host independent meaning data transmis...
Page 10: ...king it possible to use some low power consumption devices with out a dedicated electrical connection Plug Play You do not need to assign ID numbers or connect termina tors On most operating system you do not need to install computer This lack of dependence on the host is one of the reasons FireWire devices are on average faster than USB 2 0 devices in routine day to day use even though the rated ...
Page 11: ...n autonomous aluminum alloy case drivers Your AcomData Ondago Drive comes with USB 2 0 driver software for Windows 98SE users Hot Pluggable Devices can be added removed while the computer is run ning Mac PC Ready Your AcomData Ondago Drive is ready to use on either a Mac or a PC right out of the box no formatting is required The Drive was formatted at the factory with the FAT32 file system which m...
Page 12: ... of power supplied directly by your computer bus powered operation or via AC power using the optional AC adapter We have included a variety of data cables so that whether you are using a Mac or PC a laptop or a desktop just about all users will be able to use bus powered operation See below for connection options and instructions Technical Specifications Model SHDxxxUFAPE 54 Dimensions inches 3 25...
Page 13: ...Connected Drive Connecting the Drive via FireWire FireWire plugs are shaped such that they can only be inserted one way Be sure to insert the plugs properly or you may damage the Drive Your Ondago Drive has two FireWire ports for daisy chaining FireWire devices You can use either port to connect the Drive to your computer FW Option 1 Using the 6 pin to 6 pin FireWire cable This is the recommended ...
Page 14: ...ion 4 Using the 6 pin to 4 pin FireWire cable and the optional PS2 USB power adapter 4 pin FireWire connections do not supply power If your com puter is equipped with a PS2 port you can use the optional PS2 USB power adapter sold separately to power the Drive 1 Plug the 4 pin connector of the FireWire cable into a 4 pin FireWire port on your computer 2 Plug the 6 pin connector into one of the Fire...
Page 15: ...d every time I connect a device Then click Next Figure 1 FW Option 5 Using the 6 pin to 4 pin FireWire cable and the optional AC adapter 4 pin FireWire connections do not supply power You can use the optional AC adapter to power the Drive 1 Plug the 4 pin connector of the FireWire cable into a 4 pin FireWire port on your com puter 2 Plug the 6 pin connector into one of the FireWire ports on the Dr...
Page 16: ...rt 3 Plug the secondary USB type A connector into a second USB port on your computer As this second port will supply power only it does not matter if the port is USB 1 x or USB 2 0 Proceed to Mounting a USB Connected Drive 2 On the next screen Figure 2 select Install the software automatically Recommended Click Next 3 When the installation is complete click Finish You should now see a new hard dri...
Page 17: ...onnector into a PS2 port on your computer Leave the USB connector free The PS2 connector has an auxiliary port for connecting another PS2 device to your computer Once all connections are made the Drive will power up and the Power Data Indicator will illumi nate Proceed to Mounting a USB Connected Drive USB Option 2 Using the USB cable and optional AC adapter 1 Plug the mini USB connector into the ...
Page 18: ... you will need to update your Windows Me To get the latest update go to www microsoft com and click on the Windows Update link Windows 98SE Users You need to install the USB 2 0 driver before you will be able to use the Drive 1 Once the Drive has been properly connected and pow ered on the Add New Hardware Wizard should appear with the message This wizard searches for new drivers for USB Composite...
Page 19: ...stall the best driver for the USB Composite Device Click Next 8 Once the installation is complete you will see the mes sage Windows has finished installing the software Click Finish 9 The wizard will then detect another new hardware device and you will see the message This wizard searches for new drivers for USB Human Interface Device Click Next 10 Next you will see the message What do you want Wi...
Page 20: ...EVICE Your AcomData Ondago Drive was formatted at the factory with the FAT32 file system This makes the Drive both PC and Mac compatible right out of the box and allows you to share files between platforms If you plan to use your Drive only on a Mac or only on a PC you should consider re formatting the Drive with one of the more advanced file systems that may be available to you Formatting Options...
Page 21: ...should see the icon and drive letter for the AcomData Drive If you are not sure which drive letter represents the AcomData Drive turn it off and see which one of the icons disappears Then turn on the Drive and wait for the drive letter to reappear 3 Right click on the drive letter and select Format in the pop up menu The Format dialog box will appear 4 Under Capacity verify the Drive capacity It s...
Page 22: ...e asked to run a thorough Scandisk Periodically running Scandisk is a part of regular hard drive maintenance If you do not wish to run Scandisk at this time close the Format window Formatting the Drive in Mac OS X 1 Disable any anti virus software you may have running in the background 2 Launch the Disk Utility application Applications folder Utilities folder Disk Utility The Disk Utility window w...
Page 23: ...initializing is complete you should see the Drive mounted on your Desktop with the name you assigned 8 Restart your computer and eject the Mac OS 9 CD or go to Control Panels Startup Disk and select the comput er s startup disk Restart the computer USING THE DRIVE Performing Routine Tasks Opening files and folders All Users 1 Double click on the Drive icon A window showing the files and folders st...
Page 24: ...Your Drive Safeguarding Your Data A hard drive is a very sophisticated and sensitive device that requires proper care and maintenance to ensure the longest possible life reliable operation and most importantly the integrity of your stored data Backup Your Data The single most important action you can take to safeguard your valuable data is to backup the data to another storage device There are man...
Page 25: ...management utilities including defragmenta tion optimization repair erased file recovery and more How often you should perform maintenance depends on how much you use the drive Generally speaking it s a good idea to examine a disk for damage at least once a month Some maintenance and repair operations can take quite some time so it is wise to schedule these operations for those times when you don ...
Page 26: ...re interface with a 6 pin to 4 pin FireWire cable Q Can I connect the Drive to a USB or FireWire expansion card A Yes but you may need to update the software firmware for the card We recommend you check with the card s manufacturer for the latest updates Q Is the Drive compatible with Windows 95 98 First Edition or Windows NT A No Q What is the Drive s cache size A 2 Megabytes Q Can you make the D...
Page 27: ...backup device and you use the Backup operation in Retrospect Express it is possible to back up the entire contents of your computer s startup disk including the operating system and all associated files If your computer s startup disk becomes unresponsive you can restore the entire disk from your AcomData Drive See the Help menu in Retrospect Express for more information Q Does AcomData provide da...
Page 28: ...ick Next You will then see a drive letter you can change this drive letter if you wish click Next You will then be asked to format the AcomData Drive When I try to format my Drive in Windows 2000 XP I get the message Could not complete format A This problem can occur if you are using an expansion card to connect the Drive Plug the Drive into a data port on your computer and try the format again Yo...
Page 29: ...ding available CPU resources When I connected the Drive to my computer I got the fol lowing alert message Please insert disk untitled A Your Mac is not recognizing your the Drive and the mouse cursor may actually freeze on screen If this happens hold down the Apple Control key and press the Period key You should regain control of your mouse Restart your computer and rebuild the Desktop Refer to th...
Page 30: ...ecertified product at no charge After this 1 year period you must pay for all labor charges 2 PARTS For a period of one 1 year from the original date of purchase from AcomData or its local representative supplier AcomData will supply at no charge new or rebuilt replacement parts in exchange for defective parts of this Product Any replacement parts will be warranted for the remainder of the origina...
Page 31: ... con sequential damages or allow limitations on how long on implied warranty lasts so the above limitation or exclusions may not apply to you This war ranty gives you specific rights you may have other rights which vary from state to state Obtaining Service for Your AcomData Product If you experience a problem with your Acomdata product please contact Technical Support at techsupport acomdata com ...
Page 32: ... to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy AcomData assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein AcomData reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligati...
Page 33: ...comData name and its logos are registered trademarks of AcomData RetrospectisaregisteredtrademarkofEMCcorporation Othertrademarksmentionedorappearinginthisdocumentarethe property of their respective owners Prices and specifications are subject to change without notice ...
