Altigen MAX Communication Server ACM 6.0, Administration Manual

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Chapter 7: Auto Attendant Configuration
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MAXCS ACM 6.0 Administration Manual
Editing Auto Attendants
To edit an AA, click the AA Configuration button , or select
System > AA Configuration . When the AA Select window appears, select an AA in
the list and click the Edit button.
This opens the AA window, showing the AA you selected in the title bar.
Figure 2. AA window
Note:
You can check the Hide ‘No Action’ Items check box to hide items that are set
to “no action.” This will give you a cleaner view of your various action items.
Configuring Menu Items
The AA is a tree-based structure with unlimited tree levels. The following rules guide the
basic AA configuration:
•
Each item is an action point with its ID number and name.
•
The top of the tree is a "O" (for Origin).
•
A timeout is indicated by a "T".
•
Any action item can have a "Prompt". The drop-down list displays phrase files
located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any
file name. (Note: Prior to the 5.1 Release, the "Phrase" directory was under
C:AltiServ, and custom phrases had to use a phrase number from 0001 to 0999.)
•
If one action item has multiple choices, you need to select "Expand Tree" instead
of using "Go to next menu" to create a new level.
•
You can jump to any action item within the same AA.
Every item will execute steps according to the following rules:
•
First step—Play prompt if the box is checked. If the prompt box is not checked,
the AA will go to the second step without delay.