Chapter 7: Auto Attendant Configuration
88
MAXCS ACM 6.0 Administration Manual
Editing Auto Attendants
To edit an AA, click the
AA Configuration
button
, or select
System >
AA Configuration
. When the
AA Select
window appears, select an AA in
the list and click the
Edit
button.
This opens the
AA
window, showing the AA you selected in the title bar.
Figure 2. AA window
Note:
You can check the
Hide ‘No Action’ Items
check box to hide items that are set
to “no action.” This will give you a cleaner view of your various action items.
Configuring Menu Items
The AA is a tree-based structure with unlimited tree levels. The following rules guide the
basic AA configuration:
•
Each item is an action point with its ID number and name.
•
The top of the tree is a "O" (for Origin).
•
A timeout is indicated by a "T".
•
Any action item can have a "Prompt". The drop-down list displays phrase files
located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any
file name. (Note: Prior to the 5.1 Release, the "Phrase" directory was under
C:AltiServ, and custom phrases had to use a phrase number from 0001 to 0999.)
•
If one action item has multiple choices, you need to select "Expand Tree" instead
of using "Go to next menu" to create a new level.
•
You can jump to any action item within the same AA.
Every item will execute steps according to the following rules:
•
First step—Play prompt if the box is checked. If the prompt box is not checked,
the AA will go to the second step without delay.
Summary of Contents for MAX Communication Server ACM 6.0
Page 1: ...MAX Communication Server Administration Manual ACM 6 0 10 2008 4413 0001 6 0 ...
Page 14: ...2 MAXCS ACM 6 0 Administration Manual ...
Page 32: ...Chapter 1 Overview 20 MAXCS ACM 6 0 Administration Manual ...
Page 52: ...Chapter 3 Getting Around MaxAdministrator 40 MAXCS ACM 6 0 Administration Manual ...
Page 96: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACM 6 0 Administration Manual ...
Page 122: ...Chapter 9 Call Recording Configuration 110 MAXCS ACM 6 0 Administration Manual ...
Page 126: ...Chapter 10 Application Extension Configuration 114 MAXCS ACM 6 0 Administration Manual ...
Page 184: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACM 6 0 Administration Manual ...
Page 196: ...Chapter 14 Out Call Routing Configuration 184 MAXCS ACM 6 0 Administration Manual ...
Page 234: ...Chapter 16 Setting Up IP Extensions 222 MAXCS ACM 6 0 Administration Manual ...
Page 250: ...Chapter 18 Mobile Extension Configuration 238 MAXCS ACM 6 0 Administration Manual ...
Page 268: ...Chapter 20 Paging Group Configuration 256 MAXCS ACM 6 0 Administration Manual ...
Page 272: ...Chapter 21 Line Park Configuration 260 MAXCS ACM 6 0 Administration Manual ...
Page 308: ...Chapter 22 Workgroup Configuration 296 MAXCS ACM 6 0 Administration Manual ...
Page 318: ...Chapter 23 Managing and Using MeetMe Conference 306 MAXCS ACM 6 0 Administration Manual ...
Page 326: ...Chapter 24 Network Configuration Guidelines for VoIP 314 MAXCS ACM 6 0 Administration Manual ...
Page 360: ...Chapter 25 Enterprise VoIP Network Management 348 MAXCS ACM 6 0 Administration Manual ...
Page 364: ...Chapter 26 System Report Management 352 MAXCS ACM 6 0 Administration Manual ...
Page 386: ...Chapter 27 Microsoft Exchange Integration 374 MAXCS ACM 6 0 Administration Manual ...
Page 394: ...Chapter 28 TAPI Integration 382 MAXCS ACM 6 0 Administration Manual ...
Page 410: ...Chapter 29 Tools and Applications 398 MAXCS ACM 6 0 Administration Manual ...
Page 433: ...MAXCS ACM 6 0 Administration Manual 421 UDP 10060 UDP 30 000 31 000 TCP 10064 ...
Page 434: ...422 MAXCS ACM 6 0 Administration Manual ...