Altigen MAX Communication Server ACM 6.0, Administration Manual

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Chapter 27: Microsoft Exchange Integration
MAXCS ACM 6.0 Administration Manual 367
Testing the Exchange Server Setup
You can use some simple procedures to make sure that the Synchronize with
Exchange 2003/2007 integration is working correctly.
To test the integration, set up an extension in MAXCS (for example, extension 100) and
its corresponding mailbox in Exchange Server. Also, set up a PC with Outlook 2003/2007
configured for this user.
To Test Message Delivery to Exchange
1. Leave a voice mail for extension 100. The message light illuminates.
2. Log on to the Exchange Mailbox from Outlook and check for the message in the
inbox. The message should be titled Voice-mail from xxx and include the voice
mail as a
.wav
attachment.
To check Message State Change Notification
1. Log in to extension 100’s voice mail from a phone. The message you left in the
preceding step should be there as a new message.
2. Save the message by pressing 3. Within approximately a minute, the message in
Outlook will become a saved message as well—it will no longer appear in bold .
To Listen to VM in Outlook
Open the message in Outlook, and open the
.wav
attachment. It should be the same
message.
To check Deletion Notification
1. Delete this message from Outlook.
2. Wait a couple of minutes, and then log on to extension 100’s voice mail from a
phone. The voice mail should no longer be there.
If any of these tests fail, consult the “Troubleshooting Tips” section.
Troubleshooting Tips
To check the profile for the service account
1. Log on to the MAXCS system as the AltiGen service account (for example,
AltiGen_telesystem ). You will need the password you set up when you installed
MAXCS.
2. Select Control Panel > Mail . (In Windows 2003, right-click Microsoft Office on
the Start menu, and select Properties .)
3. Click Show Profiles . In MAXCS 6.0, there is only one profile there, which is for the
service account, so that name should be AltiExch< ServerName >< AccountName >
(for example, AltiExchMAILSERVERAltiGen_telesystem).
If you don’t see any such profile, make sure that \altiserv\exe folder does not contain
the files
mapi32.dll
or
gapi32.dll
. If these files exist, delete them, then stop
and start the Exchange Integration Service.
To delete the profile for the service account
If an error occurred while MAXCS was creating the service account profile, the damaged
profile would remain there until removed manually. After the re-configuration, the new
profile can't be created, because the old one still exists.
You can remedy this in the following way: