Altigen MAX Communication Server ACM 6.0, Administration Manual

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Chapter 1: Overview
MAXCS ACM 6.0 Administration Manual 7
Configurable Phone Display - the system administrator can configure the Caller ID,
Name, or DNIS number displayed on a phone set.
Conversation Recording - an extension user can record a conversation to voice mail
or, with the appropriate license, to a central folder.
Dialed Digit Translation - allows the administrator to select a single dialed digit that
can be assigned to route a call to any destination. First Digit Translator allows the
administrator to select a single dialed digit that can be assigned to route a call to any
destination. Extension Dialed Digit Translator allows predefined dialed digits by an
extension to be translated into a different dialing string. The digit manipulation option
allows you to remove or add digits to a number dialed by the extension.
Dial Last Caller - allows user to dial the last caller using #69.
Direct Inward Dial (DID) - allows an incoming trunk call to directly access an
extension without IVR intervention.
Note:
If your local exchange carrier provides DID service, DID calls will automatically
be steered to the appropriate destination.
Directory Name Announcement - the extension user’s directory name will be
announced to the caller before the call rings to a phone.
Distinctive Call Waiting Tone - allows three different call waiting tone cadences to
distinguish between internal, external, and operator calls.
Distinctive Ringing - allows three different ringing cadences to distinguish between
internal, external, and operator calls.
Do Not Disturb - blocks all calls coming into a specific extension and sends them to
preprogrammed destinations such as voice mail or the operator.
Extension Activity Display and Greeting - allows users to select from a set of pre-
defined or customized activity codes that can be played or displayed when the user is
absent. A greeting associated with the activity can be recorded and played to the caller.
The activity is displayed if the caller is a MaxCommunicator, AltiAgent, or IP phone user.
Extension Based Feature Profile - the system administrator is able to create an
extension feature profile that includes enabling and disabling of extension features.
FSK-based Message Waiting - allows message waiting that is based on frequency-
shift keying (FSK), a modulation technique for data transmission.
Hands Free (dial tone mute) Mode - by pressing #82, allows a user to leave handset
off-hook or use a headset without having to hear the dial tone.
Hands Free (Intercom) Mode - by pressing #81 while on their speaker phone, users
can receive internal calls without having to pick up the handset to answer.
Holiday Routing - routes inbound DNIS and trunk calls on designated holidays to
specified destinations. You can create separate routes for business and non-business
hours on half-day holidays. Multiple Holiday Profiles can be configured in a system. Also,
multiple Holiday Profiles can be assigned to DNIS Routing, Caller ID and Trunk In Call
Routing entries.
Hop Off Calls over VoIP or T1/PRI Tie Trunks - multiple systems at the same or
remote locations can be linked through VoIP or T1/PRI networks. Also, this feature
provides toll savings on long distance calls by allowing users to dial a remote system via
VoIP or T1/PRI trunk and then the destination phone number through PSTN.
Hunt Group - a group of extensions can be set up to perform call coverage, so that if
the first extension is busy, the next extension is hunted until a free extension is found.
If all extensions are busy, the incoming call will be queued and listen to background
music.