Altigen MAX Communication Server ACM 6.0, Administration Manual

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Chapter 4: System Configuration
MAXCS ACM 6.0 Administration Manual 65
RTP Resource Usage
In the event that MAXCS is controlling multiple gateway systems, the music source can
come from the primary system or another gateway system. When a music source is in
one gateway and listeners are in another gateway, one VoIP resource channel in each
gateway is used to convey the music stream.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before Placing the Caller in Queue check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message. (Creating prompts is discussed in “Phrase Management” on page 92.)
To play an update prompt every 60 seconds:
1. Check the Play Update Prompt Every 60 Seconds check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message.
Note:
These settings will be used by all hunt groups and workgroups as the default
system queue phrase. However, these settings will be overridden by the
workgroup’s queue management phrase setting.
Configuring Overhead Paging
To configure overhead paging:
1. Connect overhead paging equipment to the audio out jack on a Triton telephony
board.
2. On the System Configuration > Audio Peripheral tab, select Enable Overhead
Paging.
Use the drop-down list to select the board to which the overhead paging is attached.
Activity
The Activity configuration tab is used to configure activity codes that can be displayed
at AltiConsole when the extension user is absent. MaxCommunicator users, AltiAgent
users and AltiGen IP phone users can select from these activity codes to let others know
where they are when they are away from their desks (meeting, business travel, and so
on).
A greeting associated with the activity can be recorded and played to the caller. When
the user changes the Activity, the extension’s greeting is also automatically changed to
the greeting associated with this activity.
To access
Activity configuration, select System > System Configuration , then click
the Activity tab.