Altigen MAX Communication Server ACM 6.0, Administration Manual

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Chapter 7: Auto Attendant Configuration
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MAXCS ACM 6.0 Administration Manual
Making Auto Attendant Assignments
Once the AAs are set up, you can use them in various in-call routing situations—trunk,
DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see “Incoming Call Routing” on page 165. For
extension or group assignments, see “Setting Answering Options” on page 206.
Phrase Management
You might want to record unique phrases to customize an AA or a group. When the
system is configured to have the AA answer incoming calls, callers hear a customized
greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales.
Press 2 for technical support.
Press 3 for accounts payable.
Press 0 to reach the operator.
To repeat this menu, press star (*).”
An example of a group greeting phrase:
“Please hold; someone will be with you shortly.”
You might also want to give callers the option of hearing prompts in another language.
For information on configuring for a multilingual AA, see “Multilingual Configuration” on
page 95.
This section covers information on how to use pre-recorded phrases, record custom
phrases, and use professionally recorded phrases.
Using Pre-Recorded Prompts
MAXCS provides ready-to-use pre-recorded phrases. Phrase 0001 is the default AA
greeting at the root menu level. Phrases 0291 through 0297 are phrases used for group
queue prompts. Select the phrase you want to use in the
Prompt field. To hear the pre-
recorded phrases:
1. Use any phone to dial “###”, and log in with the system manager’s extension and
password.
2. Press 6 for the Phrase Management option.
3. Press 1 to review a phrase.
4. Enter the 4-digit phrase number from the list below to hear the phrase.
Phrase # Phrase
0001
(default) Thank you for calling. If you know the extension of the person you
wish to speak with, please enter it now. To reach the operator, press
0 or simply stay on the line.
0291
(default) Please hold; someone will be with you shortly. For your convenience,
you may leave a message if you wish by pressing the # key on your
telephone and we will get right back to you.
0292 Please hold; someone will be with you shortly.