Ziatech Corporation ZT 8905, Руководство по оборудованию

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Appendix C. Customer Support
107
2. Ziatech tests each board by exercising its functions, burns it in under power, and retests it to
ensure that the infant mortality phase is passed before the product is shipped.
3. Ziatech maintains a lifetime data base on each board. Any negative trends in reliability are
spotted and Ziatech's suppliers are informed and/or changed.
RETURNING FOR SERVICE
Before returning any of Ziatech's products, you must phone Ziatech at (805) 541-0488 and obtain a
Returned Material Authorization (RMA) number. The following information is needed to expedite the
shipment of a replacement to you:
1. Your company name and address for invoice
2. Shipping address and phone number
3. Product I.D. number
4. If possible, the name of a technically qualified individual at your company familiar with the mode
of failure on the board
If the unit is out of warranty, service is available at a predesignated service charge. Contact Ziatech
for pricing and please supply a purchase order number for invoicing the repair.
Pack the IEEE 488 board in anti-static material and ship in a sturdy cardboard box with enough
packing material to adequately cushion it.
Any product returned to Ziatech improperly packed
will immediately void the warranty for that particular product!
Mark the RMA number clearly on
the outside of the box before returning.
ZIATECH 5+5 WARRANTY
Ziatech provides a five-year limited warranty to its customers with a special extended warranty option.
Ziatech also has an explicit policy regarding the use of Ziatech products in life support systems.
These topics are covered in the following sections.
Five-Year Limited Warranty
Products manufactured by Ziatech Corporation are covered from the date of purchase by a five-year
warranty against defects in materials, workmanship, and published specifications applicable to the
date of manufacture. During the warranty period, Ziatech will repair or replace, solely at its option,
defective units provided they are returned at customer expense to an authorized Ziatech repair
facility. Products which have been subjected to misuse, abuse, neglect, alteration, or unauthorized
repair, determined at the sole discretion of Ziatech, whether by accident or otherwise, are excluded
from warranty. The warranty on fans and disk drives is limited to two years and the warranty on flat
panel displays is limited to nine months from date of purchase. Other products and accessories not
manufactured by Ziatech are limited to the warranty provided by the original manufacturer.
Consumable items (fuses, batteries, etc.) and software are not covered by this warranty. Within
90 days of shipping date, Ziatech will replace software disk media should it prove defective.
Ziatech may offer, where applicable and available, replacement products; otherwise, repairs requiring
components, assemblies, and other purchased materials may be limited by market availability.
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