ERROR TITLE
ERROR MESSAGE
CAUSE / ACTIONS
Incorrect Login Details
Re-enter your user name and
password
Admin login details are incorrect.
•
•
Storage Space Error
There is only 100 MB available.
Contact Zephyr Technical Support.
Return MATRx plus to your
Healthcare Provider
•
Re-enter user name and password
Change Portal password
Portal Error
Check your wireless connection and
try again
Tablet cannot communicate with the
Portal.
• Confirm Tablet is connected to wireless
connection (e.g. data plan, Wi-Fi)
Portal Error
No studies for this patient found.
Re-enter the patient details.
Patient cannot be found in the Portal’s
patient information database.
• Confirm first name, last name and date
of birth are correct and re-enter
Error
Contact Zephyr Technical Support.
Error.
General system error. System cannot
be used.
• Contact Zephyr Technical Support
App Storage Space
Error
There is only 600 MB available to
the app
Tablet does not have enough memory
to set-up a new patient.
Clear patient data
Contact Zephyr Technical Support
•
•
Tablet does not have enough storage
space to complete study. System
cannot be used.
Portal Upload Error
There are unsent patient data files.
Check your wireless connection
and allow more time for the data to
upload.
Tablet cannot communicate with the
Portal.
Confirm Tablet is connected to wireless
connection (e.g. data plan, Wi-Fi)
•
Functional Check
Failed
Functional Check failed. Repeat
Functional Check. If failure
continues, contact Zephyr Technical
Support.
One or more of the following failed the
check: Recorder LEDs, Tablet speaker,
Sensor signals, MP calibration
Confirm sensors are attached and
connected correctly
Repeat Functional Check
If failure continues, contact Zephyr
Technical Support
•
•
•
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