PROBLEM
CAUSE
ACTION
Recorder does not
power ON
Recorder is not charged
Charge Recorder; confirm red
charging LED illuminates
If LED is not illuminating and/
or Recorder does not power ON
after charging, it may need to be
replaced. Contact Zephyr Technical
Support.
•
•
Cannot plug MP into
Recorder
The red dots on the MP Cable
connector and Recorder’s MP port are
not aligned
Line up the red dots on the MP
Cable connector and Recorder’s MP
port and push gently; do not twist
•
Portal Error
Tablet cannot communicate with
Portal
Confirm Tablet is connected to
wireless connection (e.g. data plan,
Wi-Fi)
•
Portal Error
Patient cannot be found in Portal’s
database
Confirm first name, last name and
date of birth are correct
Re-enter patient details in database
•
•
On the Tablet’s Admin
Menu screen, the
Select Patient button
is disabled
Previous patient study data has not
been cleared
Select Clear Patient Data. Once
cleared, the Select Patient button
should be enabled.
•
On the Good Night
screen, the Start Study
button is disabled
Required sensors are not attached
to the patient correctly and/or not
connected to the Recorder correctly
Confirm all icons on the top of the
Tablet screen are green
If not, touch the Back button to
repeat sensor set-up
•
•
On the Tablet’s Admin
Menu screen, the
Select Patient button
is disabled
Previous patient study data has not
been cleared
Select Clear Patient Data. Once
cleared, the Select Patient button
should be enabled.
•
Positioner Error
Patient’s range of motion values
do not match those entered in the
Portal’s database
Patient must remove sensors and
contact their Provider
Study cannot continue
•
•
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