PROBLEM
CAUSE
ACTION
Start-up Error
Start-up files cannot be found
•
System cannot be used
Contact Zephyr Technical Support
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Error
General system error
Device code incorrect
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System cannot be used
Contact Zephyr Technical Support
Investigation/maintenance required
by Zephyr
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Functional Check
Failed
One or more of the following failed
the Functional Check: Recorder LEDs,
Tablet speaker, Sensor signals, MP
calibration
Confirm sensors are attached and
connected correctly
Repeat Functional Check
If failure continues, contact Zephyr
Technical Support
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Set-up Incomplete
Admin ID, Admin Password, Tablet ID
and/or Tablet Password parameters are
invalid, missing, empty or null
Enter Admin Menu to complete
Tablet Set-up
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Set-up Incomplete
A patient has not been selected on
the Tablet
Login to Admin Menu
Press Select Patient
Select an existing patient
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Incorrect Login Details
Admin login details are incorrect
Re-enter user name and password
Change Portal password
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Patient cannot
continue past the Date
of Birth confirmation
screen on the Tablet
Patient’s date of birth may have been
incorrectly entered into the Tablet
and/or Portal
Re-enter date of birth in Tablet
Confirm date of birth entered in the
Portal is correct
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Tablet does not power
ON
Tablet is not charged
Charge Tablet; re-attempt to power
ON
If Tablet does not power ON
after charging, it may need to be
replaced. Contact Zephyr Technical
Support.
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