PROBLEM
CAUSE
ACTION
No Effort Belt Reading
Effort Belt is not connected to
Recorder, or not positioned correctly
on the abdomen. The study will
resume automatically when the
error is corrected.
Disconnect/reconnect Effort Belt to
Recorder
Disconnect/reconnect Effort Belt
cable to Effort Belt
Ensure Effort Belt is properly
positioned on the abdomen
If error continues, stop study and
contact your Healthcare Provider
•
•
•
•
Storage Space Error
Tablet does not have enough storage
to complete study; there is only 100
MB available
System cannot be used
Contact Zephyr Technical Support
•
•
Portal Upload Error
Tablet cannot communicate with
Portal resulting in unsent patient data
files
•
•
Start button disabled
on Welcome screen
All the study nights in the Night Study
Manager have been completed
Return MATRx plus to your
Healthcare Provider
•
No Further Studies
There have been 6 unsuccessful study
nights and there are no more studies
ordered
Confirm Tablet is connected to wireless
connection (e.g. data plan, Wi-Fi)
Allow more time for data to upload
Return MATRx plus to your
Healthcare Provider
•
No Further Studies
The study has been successfully
completed and is ready for evaluation
Return MATRx plus to your
Healthcare Provider
•
HCP Tablet Error Messages
ERROR TITLE
ERROR MESSAGE
CAUSE / ACTIONS
Start-up Error
Contact Zephyr Technical Support.
Error.
Start-up files cannot be found. System
cannot be used
• Contact Zephyr Technical Support
Not Enough Data
Collected
Another XXX minutes is required to
complete the study. Press Continue and
go back to sleep. If you end the study
now, there may not be enough data.
At least 4 hours of sleep time is required
to complete a study night otherwise
study night may need to be repeated.
• Press Continue to go back to sleep
Recorder Plugged In
Confirm the Recorder’s power adapter
is not plugged into the Recorder. The
study will resume automatically after
fixing the error.
The Recorder should not be plugged
in during the study. Disconnect the
power adapter from the Recorder to
continue the study.
•
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