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CHAPTER 8 - DIAGNOSTICS AND TROUBLESHOOTING
143
8.2 TROUBLESHOOTING
PROBLEM
POINT TO BE
CORRECTIVE ACTION
CHECKED
Motor does not run
Incorrect wiring
1. Check the power and control connections. For example the DIx digital inputs
programmed for Enabling or External Fault must be connected to +24V.
Incorrect programming
1. Check if the parameters are properly programmed for the application;
Fault
1. Check if the Soft-Starter is not disabled due to a Fault condition
(Refer to table 8.1).
Motor does not reach
Motor stall
1. Increase the current limit level, if programmed to current limit.
rated speed
2. Increase the torque limit level, if the torque control mode has been selected.
Motor speed varies
Loose Connections
1. Disable Soft-Starter, switch OFF the power supply and tighten all connections
(oscillates)
2. Check if all internal connections are tightened.
Motor speed too low
Motor Nameplate Data
1. Check if the used motor meets the application requirements.
or too high
Display OFF
Keypad (IHM) connection
1.Check the keypad connections to the Soft-Starter
Check the power
1. Rated supply voltage must be following:
board X1.1, X1.2
U
min
= 93.5 Vac
and PE
U
max
= 253 Vac
Blown Fuse
1. Replace the fuse of the control board.
Jerking during
Parameter setting
1. Reduce the time set at P104.
pump deceleration
of the Soft-Starter
Table 8.2 -
Troubleshooting of the most frequent problems
NOTE!
When contacting WEG for service or technical assistance, please have
the following data on hand:
Soft-Starter Model:
Serial number, manufacturing date and hardware revision, as indicated
on the Soft-Starter nameplate (Refer to Section 2.4);
Software Version (Refer to Section 2.2);
Information about the application and Soft-Starter programming.
For further information, training or service please contact the Technical
Assistance or Distributor closest to you.
8.3 CONTACTING WEG:
TELEPHONE / FAX / E-MAIL
Phone: 800.894.0412 - Fax: 888.723.4773 - Web: www.clrwtr.com - Email: [email protected]