Vertical Comdial DX-80, Техническое руководство

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DX-80 Programming Manual
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6. When you are done, press Esc to return to the Database Programming screen. The system prompts: “Exit
This Feature?”; press Y for yes.
7. The system prompts “Save Current Setting?” Press Y to save your changes.
8. The system then prompts “File Exists, Override?” Press Y to continue with the save operation.
9. Press Esc to return to the Database Programming menu.
10. When you have finished all programming changes, perform a Send operation to copy your new database to
the DX-80 switch system memory. For more details, see Section 2.1.4.4, F4 – Send .
10.16 Assigning Recording Announcement Devices
Recorded Announcement Devices (RADs) are third-party ancillary analog message devices connected to specially
programmed analog ports, for the purpose of playing announcements while callers wait for their call to be
answered. This call scenario is part of the UCD group call distribution process.
A typical RAD message is, “ Please continue to hold. Your call will be handled in the order in which it was
received. ” The significant advantage of these announcements is the software control of callers waiting in queue for
a UCD agent to become available. A caller can be played messages to assure them that they are still in queue and
not forgotten while the system maintains the queue priority.
The following conditions apply to setting up Recording Devices.
• When analog RAD devices are used, the system stacks multiple queued callers in queue for message
playback. When the analog port is available to handle another call the next call in RAD queue hears the
recorded message. (This does not affect DX-80 Voice Integrated RAD.)
• When multiple analog RAD devices are required to handle high call traffic, these RAD devices (with the
same recording) can be placed into a UCD group set for attribute “V.A.” When this is done, the Overflow
Destinations and Reroute Destinations are programmed for that UCD group number (not the individual
analog port numbers connected to the RAD devices).
• UCD queued callers who are routed to Overflow Destination – RAD devices remain in UCD queue. When a
UCD agent answers the queued ringing call, the system removes the call from the UCD queue and connects it
to the UCD agent.
• If a UCD queued caller is listening to a RAD message when the agent answers the UCD call, the system
immediately delivers that call to the UCD agent and releases the RAD device port.
The DX-80 enhances this function significantly through the use of integrated RAD messages as part of the voice
mail implementation. When you install the optional DX-80 Hard Drive Voice Mail into the DX-80 system
platform, RAD announcement space is allocated for each of the UCD Group Overflow and Re-route Destinations.
This significantly reduces the cost and complexity of applying this function to UCD operation.
See Section 8, Programming Uniform Call Distribution (UCD) Groups for details on UCD groups, and how to
assign RADs.
When using third party RADs connected to VA Type analog ports, perform the following steps.
1. Program the analog ports connected to the RAD devices as port type VA .
2. Program the VA type analog port directory (extension) number as the Overflow (1 and/or 2) for the UCD
Group. See Section 8.3, Programming UCDs .
When high traffic is expected for the UCD Group RAD destination: