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Troubleshooting and Technical Support
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Registering GateLock
Registering GateLock with Trend Micro is important because it entitles you to the
following benefits:
• Software updates for one year
• Technical support for one year
• Important product information
You can register via the Internet or by mail. To register over the Internet, use the
following URL:
http://www.antivirus.com/vinfo/
To register by regular postal mail, fill out and send the self-addressed, stamped
Registration Card included with the product.
Note: You must register GateLock online to available of software updates.
Testing Installation
After you have installed and configured GateLock, you can check its antivirus
function and see how it handles viruses.
The European Institute of Computer Antivirus Research (EICAR), along with
antivirus vendors, has developed a test file that can be used in checking your
installation and configuration.
The file, named eicar.com, does not contain an actual virus. It will cause no harm and
will not replicate. Rather, it is a specially created file whose “signature” has been
included in the Trend Micro virus pattern file, and therefore can be detected by the
scan engine used by GateLock.
You can download this file from Trend Micro at:
http://www.antivirus.com/vinfo/testfiles/
Click eicar.com to start downloading the file. If GateLock is properly installed and
configured to detect viruses, it should be able to detect the “infected” file.