Trend Micro Gatelock X200, Руководство пользователя

Страница: 7 / 95

Contents
iii
Chapter 4: Troubleshooting and Technical Support
Chapter Overview ............................................................4-1
Troubleshooting ...............................................................4-1
Ethernet Cables ..........................................................4-1
Connection Timed Out ..............................................4-2
Using PING ...............................................................4-2
Performing A Self-Test On GateLock .......................4-4
Trend Micro Contact Info and Online Resources ............4-5
Contacting Technical Support ...................................4-5
Registering GateLock ................................................4-7
Testing Installation ....................................................4-7
Virus Information Center ...........................................4-8
SolutionBank Knowledge Base .................................4-8
TrendLabs™ ............................................................4-10
Sending Your Infected Files to Trend Micro ...........4-11
Appendix
Viewing your MAC address ...........................................A-1
On a Windows 95/98 machine: ................................A-1
On a Windows NT/2000 machine: ...........................A-2
Setting the Proxy Server in Your Browser .....................A-2
Disabling the Proxy Server .............................................A-2
On Internet Explorer .................................................A-2
On Netscape ..............................................................A-2
Enabling the Proxy Server with an Exception ................A-3
On Internet Explorer .................................................A-3
On Netscape ..............................................................A-3
Installing GateLock with a router ...................................A-3
Alternative Procedure ...............................................A-4
Frequently Asked Questions ...........................................A-6
Technical Specifications ...............................................A-10
Environmental Data ......................................................A-11
Glossary ........................................................................A-12
Index