T A L K S W I T C H C O N F I G U R A T I O N
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•
go to auto attendant
•
hang up
•
go to VoIP location
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
5. If you selected an extension in the second alternative, set up the third alternative.
a) Set the
If busy or not answered after
list to the number of rings to try the second
alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
•
go to voicemail
•
go to auto attendant
•
hang up
•
play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes,
announcements, or auto attendants.
Answered call cascade
The answered call cascade is used when the extension is answered.
1. Select the
Mode 1
tab or the
Mode 2
tab.
2. Select the
Answered
tab.
3. Set the
When a call is answered
list. Choices are:
•
stay connected
— Transfers the call to the extension. This option disables the remaining
controls in the tab.
•
play caller’s name first
— Performs a screened transfer. The caller is prompted to state
their name. When the user answers the phone, the system plays the caller’s name, and
then prompts the user to accept the call. If the user accepts the call by pressing
#
, it is
routed to the extension. If the user rejects the call by pressing
*
or hanging up, the call
is routed to the first alternative.
4. Set up the first alternative.
a) Set the
If a call is rejected from this extension
list to the action. Choices are:
•
go to voicemail
