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T A L K S W I T C H I N S T A L L A T I O N

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It is important that you place the IP extensions on the same subnet as TalkSwitch. For example,
if your TalkSwitch unit has the IP address 192.168.1.200, your IP extensions should use IP
addresses in the range 192.168.1.xxx that do not conflict with other IP addresses.

Figure 15: Three units connected via an Ethernet switch

Power up all the TalkSwitch units

Connect the provided AC adapters to each unit and plug the adapters into available power
outlets. Turn the units on by pressing the Power button on the front of each unit. The lights on
the front panels of the units will flash. This means they are powered up and connected to the
LAN, but their ID numbers are not set.

Setting or changing the unit ID

Units are shipped from the manufacturer with unit ID 1. If two or more units are placed on the
same LAN with the same unit ID number, it causes a conflict. The four line lights on the front
panel of each unit will start flashing. You have to assign a different unit ID to each unit.

1. Connect an analog phone to one of the extension jacks on the unit.

2. Press # to enter command mode.

3. Dial the system pa #.

4. Now, you have the following options:

The system indicates the update was successful and the front panel lights stop flashing after a
few seconds. When the front panel Data light is on solid, the units are ready for network use.

How unit IDs affect system extension numbers

After successfully changing each unit ID to a unique number, it can be identified by the
network. More importantly, each local extension, remote extension, and voice mailbox has a
unique number. Note that dialing 101–108 will ring local extensions 111–118.

Keys

Result

00

+ #

Responds with the unit ID number of that particular unit.

01

+ #

Sets the unit ID to 1.

02

+ #

Sets the unit ID to 2.

03

+ #

Sets the unit ID to 3.

04

+ #

Sets the unit ID to 4.

LAN

MUSIC

PA

E1

E2

E3

E4

E5

E6

E7

E8

L2

USB

POWER

L4

L3

L1

PF

LAN

MUSIC

PA

E1

E2

E3

E4

E5

E6

E7

E8

L2

USB

POWER

L4

L3

L1

PF

LAN

MUSIC

PA

E1

E2

E3

E4

E5

E6

E7

E8

L2

USB

POWER

L4

L3

L1

PF

1

Internet

2

3

4

POWER

Reset

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Содержание CT.TS005.003904

Страница 1: ...A N S W E R S W I T H I N T E L L I G E N C E T A L K S W I T C H U S E R G U I D E TALKSWITCH RELEASE 6 11 CT TS005 003904 For use in Nor th America...

Страница 2: ...n this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any...

Страница 3: ...g with cross references XVI Where to go for further information XVI Guide conventions XVII CHAPTER 1 TALKSWITCH INSTALLATION TalkSwitch package contents 1 Recommended system specifications 1 Unit fron...

Страница 4: ...e 15 Internal audio file 16 Networking TalkSwitch units on a LAN 16 Connecting TalkSwitch units to a LAN 16 Ethernet switch 16 Power up all the TalkSwitch units 17 Setting or changing the unit ID 17 H...

Страница 5: ...g the e mail server settings 46 Managing voicemail messages 47 Setting up POP3 service with Microsoft Exchange 47 Risks of enabling POP3 service 47 Security recommendations 47 VoIP Configuration 48 Se...

Страница 6: ...ting up the notification options 80 Setting up message waiting light activation 80 Voicemail screening 81 Adding IP phoneS 82 Adding TalkSwitch IP Phones 82 Connecting the TalkSwitch IP phone to the n...

Страница 7: ...alkSwitch system 102 Activate extension area 102 IP extension details area 102 Configuring the system for external IP extensions 103 Connecting the Grandstream phone to the network 103 Confirming the...

Страница 8: ...umber 125 Import system speed dial list 126 Export system speed dial list 126 Caller ID name tagging 127 Telephone Lines 128 Activate line 128 Phone numbers 129 Phone line services 129 Line reversal s...

Страница 9: ...on 154 Carrier code prefixes 154 Emergency service numbers 155 Auto route selection 155 Restricting local extension access to specific hunt groups 156 Allowing a local extension to bypass ARS and toll...

Страница 10: ...nking 179 SIP server registration 179 VoIP ports 179 Clock Preferences 180 Internal Calls 180 Call Back 181 Set Date Time 181 Troubleshooting menu 181 Auto Attendants 181 Extensions Regular Analog Ext...

Страница 11: ...r your local extension 197 For any other local extension 197 For a specific local extension 197 While you re on a call 198 Placing calls on hold 198 Transferring calls to an extension 198 Unscreened t...

Страница 12: ...mpted call back activation 211 Using auto call back activation 212 Accepting the call back 212 Directly answering the call back 212 Using the announced message option 212 CHAPTER 4 CALL DETAIL RECORD...

Страница 13: ...nd a dynamic IP address and what effect does this have on VoIP 239 What is a SIP server 240 What is dynamic DNS 240 What is the drawback of using dynamic DNS 240 How often will my public IP address ch...

Страница 14: ...try to dial a VoIP location 246 Callers complain the sound is distorted or choppy 246 When I call someone or they call me voice is only heard in one direction 247 Support 247 APPENDICES Appendix A Ex...

Страница 15: ...It is intended to be a complete reference accompanying the TalkSwitch Start Guide that ships with every TalkSwitch unit This preface contains important information to help you minimize your installati...

Страница 16: ...kills can use the TalkSwitch Start Guide and this user guide to perform a full installation and configuration TalkSwitch system installations can be categorized into some general configurations such a...

Страница 17: ...oltage does not match the power adapter rating please consult your reseller For safe operation the TalkSwitch power adapter must be connected to a power supply socket with a third pin ground earth Pow...

Страница 18: ...n headings and page numbers throughout the manual The index at the back of the user guide contains a keyword reference with page numbers If you are using this guide online in PDF format the headings a...

Страница 19: ...Italic Italicized text in double quotes highlights TalkSwitch system voice prompts you hear from a telephone Icons The Networked icon is used to mark sections with information pertaining to a setup wh...

Страница 20: ...r TalkSwitch dealer RECOMMENDED SYSTEM SPECIFICATIONS Windows Vista 32 bit XP or 2000 operating system fully updated 220 MB free hard disk space only 100 MB necessary if Java Runtime Environment JRE i...

Страница 21: ...on Do not use the version on the installation CD because there might be a newer version 1 Choose Tools Update Firmware Line 1 and 4 lights then Line 2 and 3 lights flashing alternately The prompts are...

Страница 22: ...The Memory Usage window appears 2 Check the Time Usage Summary area 3 If the stored greetings music on hold and voicemail messages have exceeded the memory capacity delete unnecessary files 4 Choose...

Страница 23: ...e 3 TalkSwitch 280vs 284vs and 288vs Figure 4 TalkSwitch 480vs 484vs and 488vs Figure 5 TalkSwitch 840vs 844vs and 848vs The PF box between E4 and L1 represents power failure support In the event of a...

Страница 24: ...onnection is successful Port Purpose MUSIC The music connector is a 1 8 3 5mm mono phono jack used as an audio input for music on hold PA The PA public address connector is a 1 8 3 5mm mono phono jack...

Страница 25: ...munications capabilities When new features are added we provide our users with immediate access to an update directly from Windows Start menu 1 Click Start Programs TalkSwitch 6 11 TalkSwitch Auto Upd...

Страница 26: ...to enter a filename and select a folder for the download We suggest leaving the filename as it is and saving it to your PC in C Program Files TalkSwitch TalkSwitch Configuration 6 11 Once the downloa...

Страница 27: ...le media 3 5 Floppy CD ROM disc or Flash stick as a back up This avoids having to reconfigure the entire system in case of a hardware failure INITIAL CONFIGURATION Once your software is installed and...

Страница 28: ...sed to low temperatures prior to installation wait until the system has reached room temperature before connecting the power cord to avoid damage due to condensation Wiring Make the most of your phone...

Страница 29: ...software can auto discover and connect to the TalkSwitch unit If the router does not have uPNP enabled the TalkSwitch management software cannot auto discover the TalkSwitch unit However the software...

Страница 30: ...EXTENSIONS A local extension is an analog extension IP extension or external IP extension An analog extension is a device standard phone cordless phone fax machine or modem connected to extension jac...

Страница 31: ...cks of the TalkSwitch unit You can then configure each telephone line to ring a specific extension For example line 1 can ring extension 111 which will show Line 1 as active Line 2 can ring extension...

Страница 32: ...g an unsupported IP phone refer to its user guide for configuration instructions Connecting a modem Plug the modem s telephone cable into a unit extension jack Your modem is now an extension that can...

Страница 33: ...ndles calls Disadvantages The dedicated fax line cannot be shared with the other phone devices i e you cannot make an outbound voice call on your fax line The dedicated fax line costs money and may no...

Страница 34: ...fore not route the call to the fax machine You can solve this problem by adjusting the volume For more information see Telephone Lines Audio on page 184 CONNECTING TO THE PA PUBLIC ADDRESS JACK The PA...

Страница 35: ...to attendants is shared on the TalkSwitch unit You can expand the built in memory using memory cards NETWORKING TALKSWITCH UNITS ON A LAN Up to four units can be networked together over a LAN to incre...

Страница 36: ...front panel of each unit will start flashing You have to assign a different unit ID to each unit 1 Connect an analog phone to one of the extension jacks on the unit 2 Press to enter command mode 3 Dia...

Страница 37: ...are shared by all units on the LAN When an auto attendant is recorded on any unit it is automatically copied to all other units on the LAN This design minimizes LAN traffic and provides functionality...

Страница 38: ...grades TalkSwitch memory cards TalkSwitch memory cards are specifically formatted for use with TalkSwitch units They allow you to add additional voicemail message capacity to your unit Voicemail memor...

Страница 39: ...edure Purchase VoIP modules and upgrade boards at your reseller or visit the TalkSwitch website for more details Note that in some cases it may be easier and more cost effective to buy another TalkSwi...

Страница 40: ...ct your TalkSwitch dealer to order the proper replacement If networked ensure you have the latest firmware loaded on all units CONNECTING A TALKSWITCH UNIT TO A PBX Connecting a TalkSwitch unit to a P...

Страница 41: ...step instructions on how to customize these features to best suit your needs STARTING THE TALKSWITCH MANAGEMENT SOFTWARE 1 Press the Power button to turn on your TalkSwitch unit 2 Turn on your comput...

Страница 42: ...h System The software loads the configuration from the TalkSwitch unit and the About page appears 6 If the software was unable to detect your TalkSwitch unit check that all your wires and plugs are se...

Страница 43: ...en a configuration file a Click Open a Configuration File or Template The Open File or Template window appears b Click Open a File The Configuration File window appears c Browse to the tsd file and th...

Страница 44: ...hange the date time time zone and NTP server programmed into the TalkSwitch system See System time on page 31 The current mode A mode is a period of time when the TalkSwitch system uses a particular c...

Страница 45: ...ange to a Stop button All the lights on the front panel will start flashing Click the Stop button to end the flashing The number of new voicemail messages in the TalkSwitch system and the total number...

Страница 46: ...mit the system name you can enter talkswitch when logging in through a browser 2 Enter the System password It has to be a 4 to 8 digit numeric password so you can also enter it on a touchtone phone Th...

Страница 47: ...ou can configure the system to connect the user to the receptionist at extension 114 1 Select the action in the Connect to list Choices are perform no action Does not connect to a resource go to voice...

Страница 48: ...itch modes manually 1 Select the Scheduling page Modes The Modes area allows you to enable name and switch modes and displays the current mode 1 Enter the Mode 1 label and the Mode 2 label Note that M...

Страница 49: ...the month and then click the date of the holiday The date is added to the Selected Dates area and the calendar will show the date in blue Click the date again to remove it f Repeat Step e until all re...

Страница 50: ...lect the day 3 Select whether to use one mode or multiple modes during that day Select Continuously run to use the selected mode the whole day Select Switch modes depending on time to switch between M...

Страница 51: ...into the TalkSwitch system 1 Select the month and date for the TalkSwitch system 2 Set the time for the TalkSwitch system Time zone The Time Zone area allows you to set the time zone for the TalkSwit...

Страница 52: ...NTP server The NTP Server area allows you to set the NTP Network Time Protocol server for the TalkSwitch system It provides the same time to the TalkSwitch units and to the external IP extensions 1 S...

Страница 53: ...mation in order to lock in the IP addresses 2 In some cases the System IP Settings area may be blank because your router has not delivered the IP addresses If so enter the following IP addresses from...

Страница 54: ...ss changes the TalkSwitch system will automatically use the new one This allows it to manage VoIP calls properly If Dynamic public IP address is selected the window completes the Current public IP add...

Страница 55: ...routers have a firewall to block unwanted data from the Internet For voice data to reach the TalkSwitch system through the firewall port forwarding is required Port forwarding allows the router to map...

Страница 56: ...Test Firewall window appears 4 Select the services you want to check 5 Click Test Ports The system will check the ports of the selected services Configuring the router manually If you cannot access t...

Страница 57: ...f the TalkSwitch system 7 If available enable Quality of Service QoS to give voice traffic priority over data 8 Save the configuration to the router ON HOLD RINGBACK Music on hold plays when a caller...

Страница 58: ...that contains the music or recorded message You can download free music on hold from the mytalkswitch section of the TalkSwitch website You can also convert mp3 and other file formats to wav with a u...

Страница 59: ...will interrupt the music on hold However if the PA jack is configured for voicemail screening and music on hold is playing voicemail screening will not interrupt the music on hold See PA Output on pag...

Страница 60: ...address 4 Select the Notification option Choices include Include voice message as attachment Attaches the voicemail message to the e mail as a wav file From TalkSwitch Voicemail Sent April 18 2008 2...

Страница 61: ...8 2 53 30 PM Subject From ext 112 _____________________________________ Voice Mailbox 111 New message from ext 112 Received Friday April 18 at 2 52pm Length 6 seconds Total un reviewed messages 5 Tota...

Страница 62: ...otifications arrive from the system this e mail address will show up in the From field 2 Enter the name of the Outgoing mail server SMTP 3 To configure authentication and server port numbers click Mor...

Страница 63: ...requires authentication select the My Outgoing Server SMTP Requires Authentication check box 2 Choose the type of authentication used by the outgoing server If the outgoing server uses its own logon i...

Страница 64: ...he Password of the account from the incoming server The password will automatically appear in the My Outgoing Server SMTP Requires Authentication area Incoming server port numbers The Server Port Numb...

Страница 65: ...ollowing window shows a successful result with each task completed If a task fails the TalkSwitch system is not able to send e mail messages Adjust the e mail server parameters accordingly If Find out...

Страница 66: ...message Upon receiving the e mail message the TalkSwitch unit will delete the voicemail message Setting up POP3 service with Microsoft Exchange If your system uses Microsoft Exchange and you wish to...

Страница 67: ...IP client The TalkSwitch profile contains registration details and authentication information The information is from the TalkSwitch unit acting as the SIP server for a TalkSwitch VoIP network Any VoI...

Страница 68: ...t the support section at http global talkswitch com to access the service configuration guide for your VoIP service provider 1 Select the VoIP Configuration page 2 Select a Profile SP 1 to SP 4 which...

Страница 69: ...outer to the service provider s SIP server For information on configuring keep alive messages see the service configuration guide for your VoIP service provider a Select the Enable NAT keep alives che...

Страница 70: ...Proxy registrar server name box 3 If the SIP server requires a non default SIP signalling port i e if the SIP server cannot use 5060 as the SIP signalling port specify the port number after a colon at...

Страница 71: ...ation area allows you to enter the user account name and password from the SIP server The Registrar authentication list is disabled 1 Enter the User Account name from the SIP server All SIP clients mu...

Страница 72: ...ost efficiently When reserving VoIP lines for a service the choice ranges from 1 to the number of unreserved VoIP lines at this location Shared means do not reserve any VoIP lines for this service Onl...

Страница 73: ...dresses and port numbers and the number of seconds until their registrations with the SIP server will expire 1 Click View Registrar Entries The Registrar Entries window appears Client lists the VoIP n...

Страница 74: ...the SIP server will expire This confirms the TalkSwitch system is registered with a SIP server 1 Click View All Registrations The Registration status window appears 2 Choose All Registered Numbers or...

Страница 75: ...rted codecs The following codecs are supported G 729 This codec provides good quality It requires the least bandwidth and accommodates the highest number of concurrent calls G 726 This codec provides...

Страница 76: ...ate Attendant Console and Call Reporting and to buy and activate an extended warranty The Buy It button displays contact information according to the location of installation Installers have the optio...

Страница 77: ...r eight local extensions can only be IP extensions All local extensions are active by default If you plug a standard phone into an extension jack it will be ready to make and receive calls However con...

Страница 78: ...one or fax and IP extension Regular phone or fax allows you to set up an analog extension 4 Enter the user s First name and Last name The names are used for caller ID and appear within the configurati...

Страница 79: ...TS 9133i or TS 480i and the handset ID of a TalkSwitch TS 850i Once you save the configuration and reboot the IP phone the TalkSwitch system will configure the IP phone Status will change to Register...

Страница 80: ...he TalkSwitch IP phone as an external IP extension on page 89 To use the MAC Selection window i Click Select The MAC Selection window appears and lists TalkSwitch IP phones of the selected type If a p...

Страница 81: ...r Other IP phone 1 Enter the Username and Password The default settings are user extension number and pass extension number These are used to manage calls between TalkSwitch and the IP extension and m...

Страница 82: ...press the HotLine softkey Other IP phones do not support hotline access 1 Click Additional Settings The Additional Settings window appears Note When using direct line access you hear the telephone co...

Страница 83: ...cal extension Connects to the selected local extension go to remote extension Connects to the selected remote extension go to ring group Connects to the selected ring group go to auto attendant Connec...

Страница 84: ...the Hunt Group Permissions area to control access to the hunt groups Select a check box to grant access to the hunt group or clear the check box to remove access 4 If 3 Way Calling Conference is sele...

Страница 85: ...way See VoIP caller ID on page 52 to select the name that will appear on the other phone About call cascades The Call Handling area allows you to set up call cascades for the local extension A call c...

Страница 86: ...the TalkSwitch VoIP network Transfer the call to a voice mailbox allowing the caller to leave a message The call can be transferred to a local extension remote extension or general voice mailbox The...

Страница 87: ...that a caller is attempting to reach them go to auto attendant Routes the call to the selected auto attendant queue at extension Transfers the call to the local extension s call queue play busy tone...

Страница 88: ...go to ring group play announcement go to auto attendant hang up go to VoIP location c Select the resource Depending on the action resources are voice mailboxes extensions announcements auto attendant...

Страница 89: ...ension go to remote extension go to ring group play announcement go to auto attendant keep ringing hang up go to VoIP location c Select the resource Depending on the action resources are voice mailbox...

Страница 90: ...ncements or auto attendants Answered call cascade The answered call cascade is used when the extension is answered 1 Select the Mode 1 tab or the Mode 2 tab 2 Select the Answered tab 3 Set the When a...

Страница 91: ...b Set the action Choices are go to voicemail go to local extension go to remote extension go to ring group play announcement go to auto attendant hang up go to VoIP location c Select the resource Dep...

Страница 92: ...announcement go to auto attendant hang up go to VoIP location b Select the resource Depending on the action resources are voice mailboxes extensions announcements auto attendants or VoIP numbers with...

Страница 93: ...ocal extension or remotely call the TalkSwitch system 2 Enter command mode by either pressing on an analog extension phone or 55 on an IP phone 3 Enter the system password followed by 4 Enter one of t...

Страница 94: ...ons remote extensions and or ring groups to ignore their call cascades for calls that are transferred from a local extension but unanswered In this case the system will ring back the local extension t...

Страница 95: ...ime for internal music on hold voicemail and the auto attendants is shared on the TalkSwitch unit You can expand the built in memory using memory cards Note that the system allows up to 99 voicemail m...

Страница 96: ...Load The system will load the wav file into the TalkSwitch unit 3 To configure the voice mailbox as a mailbox leave the Play announcement only check box cleared The TalkSwitch unit activates the gree...

Страница 97: ...attachment Notify a user by phone and or pager Activate the message waiting light and stutter dial tone on one or more local extensions Perform voicemail screening by routing audio to the PA jack Set...

Страница 98: ...ces are Select the first option to have TalkSwitch play the notification message once when the phone is answered TalkSwitch will then consider notification to be successful Note that if there is any a...

Страница 99: ...ch system should make ranging from never to 10 times 5 Select the interval between attempts ranging from 1 minute to 60 minutes 6 Select the modes when the TalkSwitch system will perform notification...

Страница 100: ...er leaves a voicemail message or a user accesses a voice mailbox See PA Output on page 174 NOTE If a user has dialed 80 to route music on hold through the PA jack voicemail screening will not interrup...

Страница 101: ...page 90 for instructions on adding the TS 850i To add a TalkSwitch IP phone within your office connect the phone to the network and follow the prompts on the phone to set the extension number The phon...

Страница 102: ...prompt b Use the phone to enter a valid available extension number c Press the down arrow key on the TS 9112i or TS 9133i or press the Enter softkey on the TS 480i The phone displays the following pr...

Страница 103: ...the Type of phone and then select the model Choices are TalkSwitch 9112i TalkSwitch 9133i and TalkSwitch 480i 5 Select the language for prompts heard by the user of the extension in the System prompt...

Страница 104: ...ss of the IP phone for the current extension and then click Select You can enter the Phone MAC Address manually if you did not use the phone to select the extension number This is required if you are...

Страница 105: ...elephone line or VoIP number as the resource The LED will be off if the line is available flashing if the line is ringing an extension and on solid if the line is being used Press the key to immediate...

Страница 106: ...resource The LED is unused Press the key to answer a call from an outside number ringing any extension If the Pickup Any key is not programmed press 9 Pickup ext Do not select a resource The LED is u...

Страница 107: ...ress the DND softkey to toggle Do Not Disturb mode and then press DND ON or DND OFF If the DND softkey is not programmed press 62 Park Do not select a resource Press the Park softkey to put the call o...

Страница 108: ...ons See Reserving VoIP lines on page 53 5 External IP extensions will use the preferred codec selected for the TalkSwitch profile The default preferred codec is G 729 You can select a different prefer...

Страница 109: ...IP phone as an external IP extension on page 89 after the phone reboots 8 Contact your reseller or TalkSwitch Customer Support if registration is still unsuccessful For more information refer to the T...

Страница 110: ...s might affect the signal range 2 Connect the power adapter from the power outlet to the power supply connector Use a continuous power outlet without a switch which provides uninterrupted power We rec...

Страница 111: ...Reset button on the back of the base A five minute registration period starts which allows handsets to register with the base NOTE If you have multiple bases only reset one base at a time and wait fiv...

Страница 112: ...when prompted to register the handset The handset automatically registers with the base Deregistering a handset from a base 1 In Idle mode press the OK key to access the Main menu 2 Choose Settings an...

Страница 113: ...nsion type to IP extension 3 Enter the user s First name and Last name The names are used for caller ID and appear within other pages of the TalkSwitch management software The Last name is used with t...

Страница 114: ...to your TalkSwitch system over the Internet The TalkSwitch system must be equipped with a VoIP module Before configuring a phone ensure that no handsets registered with the associated base are being u...

Страница 115: ...call cascade on page 68 and Voicemail tab on page 76 for instructions on configuring call handling and voicemail 6 After configuring the extensions choose File Save The TalkSwitch system will create a...

Страница 116: ...ne line When connected to the traditional telephone network PSTN or to a TalkSwitch system as an analog extension FLASH is engaged by pressing the R key The key MUST be held for approximately 2 second...

Страница 117: ...e Last name is used with the dial by name directory 4 Select Polycom as the Type of phone and then select the model Choices are Polycom 301 Polycom 320 Polycom 430 Polycom 501 Polycom 550 Polycom 601...

Страница 118: ...the TalkSwitch system See Public IP address on page 35 3 Ensure the router is configured at the TalkSwitch location There should be no need to make any adjustments to the firewall at the remote locati...

Страница 119: ...e phone it changes the password to 23646 which spells admin on the telephone keypad 3 Select Admin Settings Network Configuration 4 Select Server Menu and change ServerType to TrivialFTP 5 Select Serv...

Страница 120: ...the firmware files Changing the phone Server Address setting to the IP address of the PC with the TFTP program and the firmware files enables the update process On the phone 1 Press the Menu key and...

Страница 121: ...s of the TalkSwitch management software The Last name is used with the dial by name directory 4 Select Grandstream as the Type of phone and then select Grandstream GXP 2000 2020 5 Select the language...

Страница 122: ...et up a public IP address for the TalkSwitch system See Public IP address on page 35 3 Ensure the router is configured at the TalkSwitch location There should be no need to make any adjustments to the...

Страница 123: ...n the screen of the Grandstream phone 2 In a web browser enter the IP address in the Address field 3 Enter the password By default this is admin When the TalkSwitch unit configures the phone it change...

Страница 124: ...irectory is C TFTP Root Downloading and extracting firmware files Firmware files for supported IP phones can be found in the support section at http global talkswitch com 1 Download the firmware file...

Страница 125: ...r Activate extension area 1 Select the Activate Extension check box 2 Set the Extension type to IP extension 3 Enter the user s First name and Last name The names are used for caller ID and appear wit...

Страница 126: ...uring the system for external IP extensions If you are setting up an external IP extension 1 Ensure your TalkSwitch system is connected to a network See Connecting to a network on page 218 2 Ensure th...

Страница 127: ...eyeBeam software The SIP Accounts window appears 2 Click the Add button The Properties of Account1 window appears 3 Enter the User Details in the Account tab a Set the Display Name to the name for Ca...

Страница 128: ...box b Select the target domain option 5 Set up the Voicemail tab a Select Check for voice mail b Enter in the Number to dial for checking voicemail field c Enter voicemail number in the Number for se...

Страница 129: ...red The call cascade of the local extension can be configured to transfer unanswered calls to a remote extension The remote extension can be configured to dial the user s cellular phone This way the u...

Страница 130: ...unanswered If the system is configured to perform a screened transfer the user is connected to the other extension and asks whether they want the call If so the user dials 4 to complete the transfer I...

Страница 131: ...remote extension number and then 8 the new phone number 4 Select the hunt group in the Connect using list The TalkSwitch unit will use a line from this hunt group to connect with the remote extension...

Страница 132: ...nnect feature The same line connect feature is not compatible with some telephone company lines An administrator can change the Use same line connect setting by phone Enter command mode by either pres...

Страница 133: ...s the system will say You have a forwarded call To accept the call press To reject the call press If the user accepts the call the system will route the call to the remote extension If the user reject...

Страница 134: ...The procedure for setting up the notification settings is identical to that described in Local Extension Fax See Notification settings on page 78 Remote extensions and telephone company services See A...

Страница 135: ...ent doesn t want to answer calls from the general public but wants to be alerted when important colleagues are on the line His local extension is 111 but you can configure ring group 305 to ring his p...

Страница 136: ...ribed below See Setting up a call cascade on page 68 The Ring Groups page does not have the Do Not Disturb tab The If Extension is busy list in the Busy tab does not have the invoke call waiting optio...

Страница 137: ...Local Extension Fax except each general voice mailbox is deactivated by default See Voicemail tab on page 76 The General Voice Mailboxes page allows you to set up general voicemail 1 Select the Gener...

Страница 138: ...is present Mailbox setting The Mailbox Setting area allows you to set up general mailbox settings 1 Set the When listening to voicemail messages always start with list to which message should be play...

Страница 139: ...on the TalkSwitch unit You can expand the built in memory using memory cards Note that the system allows up to 99 voicemail messages per mailbox Once a mailbox fills up callers won t be able to leave...

Страница 140: ...the dial by name directory from these mailboxes 4 Click Reset Mailboxes The greetings messages and passwords and optionally names for the dial by name directory are deleted from the selected mailboxes...

Страница 141: ...page allows you to set up access codes for up to 150 people You can restrict local extensions by selecting those that require an access code to make an outside call 1 Select the Permissions page Acti...

Страница 142: ...de name associated with the access code and not the access code itself 3 Enter an Access code This is a numeric code that can be dialed using a telephone keypad Each access code works with all restric...

Страница 143: ...er and hunt group You can create a csv file that contains speed dial numbers and then import them into the system You can also export the speed dial numbers to a csv file Caller ID name tagging can be...

Страница 144: ...an create the speed dial list using a text editor like Microsoft Notepad or with a spreadsheet program like Microsoft Excel You can then import the speed dial list into the TalkSwitch system Including...

Страница 145: ...9 1 Click Select File The Import System Speed Dial List window appears 2 Select the csv file and then click Open A progress bar appears 3 Click Close 4 Choose File Save to save the imported speed dia...

Страница 146: ...le that contains a phone number in scientific notation 1 Click Export The Export System Speed Dial List window appears 2 Enter the name of the csv file and then click Save A progress bar appears 3 Cli...

Страница 147: ...e Lines page allows you to set up the telephone numbers telephone company services and call handling for each telephone line You can also calibrate the TalkSwitch unit to match the telephone lines 1 S...

Страница 148: ...lear allows the TalkSwitch unit to release the line after transferring a call from an outside caller to a remote extension You can enable this feature if the Transfer and Clear service will allow a ca...

Страница 149: ...unit releases the line when the user hangs up Note that line reversal configuration is not offered in the United States or Canada 1 If line reversal is used click Line Reversal Settings The Line Reve...

Страница 150: ...stem transfers the call to the first extension that is answered a Click Edit The Ring Sequence window appears b Select the local extensions to ring All extensions are selected by default c For each se...

Страница 151: ...g sequence Selecting immediately will disable the Edit button and the other ring sequence controls after 1 ring to after 9 rings The system will follow the ring sequence first and then perform call ha...

Страница 152: ...et up unique call handling for each VoIP number Call handling for VoIP numbers is identical to call handling for telephone numbers You can set up call handling for Mode 1 Mode 2 and Holiday Mode If a...

Страница 153: ...enabled Phone number The Phone Number area allows you to enter the VoIP number TalkSwitch profile If the TalkSwitch profile is used a VoIP number can be three or more digits long Each VoIP number mus...

Страница 154: ...g the receptionist when Mode 1 is active during the day If the receptionist doesn t answer it can start ringing other users as well If there is still no answer it can play an auto attendant The auto a...

Страница 155: ...the selected auto attendant go to voicemail Accesses the selected voice mailbox play announcement Plays the selected announcement b If you selected go to auto attendant select the auto attendant You c...

Страница 156: ...user s extension instead of the name from the caller ID If caller ID entries have phone numbers with overlapping digits the system will use the best longest match to route the call For example the fir...

Страница 157: ...xample you can enter an area code if you want to route long distance calls to a particular extension for faster processing or if you want to route telemarketers with 1 800 numbers directly to voicemai...

Страница 158: ...All extensions are selected by default c For each selected extension set when the local extension will start ringing All extensions ring after the first ring by default If you assign a different value...

Страница 159: ...ing sequence first and then perform call handling if no one answers The window enables the Edit button and the other ring sequence controls Setting up caller ID routing with an extension A user can se...

Страница 160: ...ocal extension can be restricted to a set of hunt groups in order to reserve telephone lines for high priority users or to control access to VoIP networks See Hunt group permissions on page 65 The Tal...

Страница 161: ...ult 3 Enter a name in the Hunt group name box The name will identify the hunt group elsewhere in the TalkSwitch management software Hunt group line assignments The Hunt Group Line Assignments area all...

Страница 162: ...nt group Search lines on same unit first The system will hunt for lines on the TalkSwitch unit that the extension is connected to before hunting on the other units This minimizes network traffic betwe...

Страница 163: ...ains VoIP lines can have an overflow hunt group that contains telephone lines or VoIP lines The overflow hunt group must contain different lines than the original hunt group but these lines must suppo...

Страница 164: ...he greeting the system hangs up after the caller leaves a message Play an announcement with directions business hours etc The announcement can have the 0 option programmed to route the call to an exte...

Страница 165: ...us page Activate auto attendant The Activate Auto Attendant area allows you to activate an auto attendant All auto attendants are activated by default 1 Select an auto attendant 2 If necessary select...

Страница 166: ...s within the TalkSwitch VoIP network 3 Select the language in the Language of system prompts list If the caller selects this option they will hear all subsequent prompts in the selected language 4 Sel...

Страница 167: ...es You can record a new message load a professionally recorded message or erase a message from the TalkSwitch system Recording a new message You can record a new message using a local extension or rem...

Страница 168: ...e to select the wav file and then click Select Wav File Erasing a message You can erase a recorded or loaded message using a local extension or remote phone Erase unused auto attendant messages to fre...

Страница 169: ...tension 114 Setting up the dial by name directory The dial by name directory allows a caller to find a user s extension number and connect to their local extension or remote extension This way the cal...

Страница 170: ...name directory available to users as well as callers configure the Dial 0 Routing feature to connect with the lookup name directory See Dial 0 routing on page 28 You can delete the names recorded for...

Страница 171: ...eading digits of premium rate service codes or phone number For example 1900 are the leading digits of 1 900 555 1234 The leading digits used in each country are subject to the national numbering plan...

Страница 172: ...routed to a designated hunt group If ARS is enabled on the designated hunt group the calls are subject to ARS and toll restriction ARS and the 3 Way Calling Conference service The use of the telephon...

Страница 173: ...ivate Automatic Route Selection check box 2 Select a slot for leading digits 3 Enter the leading digits in the Leading digits box 4 Select the Action Choices are Hunt group n Performs ARS by routing t...

Страница 174: ...elect the Inter digit timeout IDT The default value is 5 seconds Choices range from 3 seconds to 18 seconds ARS and toll restriction are implemented on each call once the longest matching entry is fou...

Страница 175: ...nd toll restriction You can allow a local extension to select a hunt group that bypasses ARS and toll restriction The user will be able to dial any phone number and no carrier codes will be prefixed t...

Страница 176: ...Call Bridge DISA page Using call bridge 1 Call the TalkSwitch system and let the auto attendant answer 2 Dial a hunt group to get an outside line 3 Enter the call bridge password 4 Dial the phone num...

Страница 177: ...hone line to call the third party It will have the telephone company put the user on hold It will then dial the third party s phone number using the same telephone line Once the third party answers th...

Страница 178: ...tem menu You can also press to call another outside number using the same hunt group Configure the system by dialing entering the system password and then entering the command When the system returns...

Страница 179: ...line or VoIP number and then hanging up will trigger the call back 7 After the TalkSwitch unit dials an auto call back number or the prompted call back number it will wait for a configurable number of...

Страница 180: ...on hold It will then dial the third party s phone number using the same telephone line Once the third party answers the TalkSwitch system will connect the user and the third party Recording an announc...

Страница 181: ...he system will dial the call back number 3 Press to accept the call back 4 Enter the prompted call back password to enter the system menu From the system menu you can Dial an extension After you compl...

Страница 182: ...r Note that the travelling user can change the call back number The new call back number will replace that entered into the Prompted Call Back page 3 To have the TalkSwitch unit dial a number before t...

Страница 183: ...ephone Lines page the Call Back Bridging Access window enables the Allow the use of same line connect by dialing 80 check box Select the check box to enable hunt group 80 If the user dials hunt group...

Страница 184: ...n is open you can Save the configuration to a TalkSwitch unit The TalkSwitch unit can be local or at a remote location This is only available if you opened a configuration file Save a new configuratio...

Страница 185: ...he Connect to a System Via IP button in the Configuration Selection page 2 Enter the URL IP Address of the TalkSwitch unit and then click OK You can also choose the TalkSwitch system from the address...

Страница 186: ...File The File window appears 2 Enter the name of the configuration file and then click Save Save To Location The Save To Location command saves the configuration from the open configuration file to t...

Страница 187: ...click OK You can also choose the TalkSwitch system from the address book Retrieve Settings The Retrieve Settings command opens the configuration from the current TalkSwitch unit You can then modify th...

Страница 188: ...on page 120 Firmware Auto Update The Firmware Auto Update command can be used by administrators of multiple TalkSwitch systems such as resellers distributors and integrators to set up automatic update...

Страница 189: ...t used by TalkSwitch systems to trigger and manage updates BBLOCK The boot block is essential for proper startup of a TalkSwitch system FIRMWARE The program that manages all TalkSwitch phone system fe...

Страница 190: ...o transmit Syslog events If you wish to use an alternate port you can specify it by appending a colon followed by the desired port number e g 123 45 67 89 555 Instructions for setting up a Syslog serv...

Страница 191: ...ad and install Syslog software to a server accessible by all TalkSwitch units that you will manage preferably the same device hosting your TFTP server Note the IP address or FQDN of the server it will...

Страница 192: ...Tools Update Firmware The TalkSwitch Firmware Update window appears 2 If the Firmware detected is lower than the Firmware file a Set the Auto Reboot check box Select Auto Reboot to automatically rebo...

Страница 193: ...2 Select the audio that is output from the PA jack Choices are PA announcements Routes a PA announcement to the PA jack when a user dials 0 If a user has dialed 80 to route music on hold through the P...

Страница 194: ...ption if the extension is busy Ring back extension that transferred the call If the extension is busy transfer the call back to the source extension Perform Busy at extension action If the extension i...

Страница 195: ...ter the call is transferred to a remote extension The telephone line must have the Transfer and Clear service available and selected on the Telephone Lines page See Phone line services on page 129 5 S...

Страница 196: ...k extension that transferred the call If all the extensions are unanswered transfer the call back to the source extension Perform No Answer at extension action If all the extensions are unanswered per...

Страница 197: ...TalkSwitch unit is connected to the same line through a wall jack in the office Therefore the home phone is connected in parallel to the TalkSwitch unit Remote extension 210 is set up to route calls...

Страница 198: ...e SIP server registration interval This setting is used if this location is the SIP server for a TalkSwitch VoIP network 1 Select the amount of time between registration messages from the SIP server U...

Страница 199: ...he time and date but not the year or time zone from caller ID This allows the system to refresh the clock automatically It is beneficial if your area has frequent power outages that cause the system t...

Страница 200: ...rs 2 Select the number of rings the TalkSwitch unit will allow during a call back before hanging up Choices range from 1 ring to 9 rings Set Date Time The Set Date Time command allows you to set the t...

Страница 201: ...a longer time if the auto attendant is misdirecting callers 4 Select the Minimum required time between DTMF digits This is how long the caller must wait after releasing the number key on their phone f...

Страница 202: ...g backs Choices range from 400 ms to 1 second 5 Set the inbound volume level for the local analog extensions This affects the volume of calls and system prompts for internal users not remote callers C...

Страница 203: ...Detection window appears 2 Select the Automatically detect and switch to G 711 for fax over IP check box to have the TalkSwitch unit detect fax over IP and then switch to G 711 3 Set the number of CNG...

Страница 204: ...lick Run Calibration For more information on calibration see Line optimization on page 132 3 For each telephone line set the transmit level to callers This affects the volume for remote callers not in...

Страница 205: ...callers due to echoed digits from cell phones For example calls are misdirected to extension 111 This can happen if the caller dials a different extension number e g 113 but the telephone network echo...

Страница 206: ...s a Click Ring Pattern Test The Ring Pattern Test window appears b Click Test Ring Pattern Call one of the telephone lines After three rings the Ring Pattern Information window appears The time is dis...

Страница 207: ...kSwitch Customer Support Automatically e mailing log files requires Microsoft Outlook to be configured as your default e mail client Note that the e mail will only include information related to your...

Страница 208: ...to a different auto attendant Remain on the line to follow an action programmed for that auto attendant TalkSwitch users can access other options at the auto attendant Call back or call bridge Retriev...

Страница 209: ...ring group uses the ring pattern selected in the configuration The ring group uses the same ring pattern for intercom calls and outside calls Overhead paging Overhead paging is a call from a local ext...

Страница 210: ...extension is ringing If an auto attendant engages before you are able to pick up the caller can select an option at the auto attendant For your local extension You can answer a call that is ringing y...

Страница 211: ...o local extension tab on page 175 Screened transfer 1 Press Flash to put the caller on hold 2 Dial the extension number you want to transfer to and wait for them to answer If the person at the receivi...

Страница 212: ...and into which park orbit 3 Provide the park orbit to the person with the parked call e g Mary there is a call parked for you in 500 While a call is parked your phone will ring once each time the remi...

Страница 213: ...oup 301 for technical support if they have pressed 5 When a caller presses 5 for technical support they enter the queue immediately Every 60 seconds configurable the caller hears the following prompt...

Страница 214: ...nsion There are two different methods for this type of conference call The first method is similar to the one above using only TalkSwitch for the conference function 1 Establish a call with an outside...

Страница 215: ...fy intercom calls this way A remote extension rings normally A ring group uses the ring pattern selected in the configuration The ring group uses the same ring pattern for intercom calls and outside c...

Страница 216: ...ply when you pick up an extension that is ringing For your local extension You can answer a call that is ringing your local extension 1 If the call went through the auto attendant and call screening i...

Страница 217: ...he extension is busy or the call not answered the system can perform the call cascade s Busy action or No Answer action or can ring back the extension that transferred the call See Transfer Preference...

Страница 218: ...ing line button that corresponds to the caller on hold Call park parking and retrieving callers Call park is a feature for placing a call on hold and then retrieving it from any other local extension...

Страница 219: ...nd the caller to the associated voice mailbox Conference calling with TalkSwitch Two TalkSwitch local extensions and one outside caller You do not require access to the telephone company s 3 Way Calli...

Страница 220: ...to ring the extension Queue Appearance Shows the status of a local extension call queue and allows you to connect with the oldest queued call The LED will be off if the extension has no calls queued a...

Страница 221: ...the extension has one or more calls queued Press the softkey to connect with the oldest queued call VoiceMail Press the Voice Mail softkey to access the voice mailbox of the local extension If the Voi...

Страница 222: ...283 are assigned to four VoIP lines If someone in the San Francisco office wants to reach someone in the New York office they can dial one of the VoIP numbers associated with New York 270 273 TalkSwit...

Страница 223: ...s You don t have to change your dial up settings for the modem 2 If you use a telephone and modem on the same extension do not enable direct line access A TalkSwitch extension with direct line access...

Страница 224: ...r ring group If the system is configured to perform a blind transfer the system plays Call Transferred Goodbye and then hangs up If the system is configured to allow call screening determine whether t...

Страница 225: ...re the VoIP number is programmed with an auto attendant 2 Dial the VoIP number 3 When the auto attendant answers dial an extension voice mailbox VoIP number or hunt group Transferring calls 1 If the c...

Страница 226: ...messages and accessing a voice mailbox The first time you access your voice mailbox you are prompted to assign a password record a greeting and record your name for the dial by name directory For the...

Страница 227: ...mp is on This information is played at the end of each message If you have caller ID service the phone number is displayed with the time and date 6 Dial 4 to record your name for the dial by name dire...

Страница 228: ...answer Press to listen to messages Press to postpone listening to messages MUSIC ON HOLD TalkSwitch can play music to callers when they are on hold parked or queued The music played is provided by th...

Страница 229: ...You can make a call to TalkSwitch access a telephone line connected to TalkSwitch and enter the number you want to dial This is especially useful when you are out of the office with your cell phone an...

Страница 230: ...er as you would in your office For long distance calls include the 1 country code and area code Using call back The call back feature allows you to initiate TalkSwitch to call you at a specified phone...

Страница 231: ...ck from TalkSwitch to reach you when you are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator When the call back is answered TalkSwitch begins playing your...

Страница 232: ...about 6000 calls the oldest records will be deleted and new ones created On a very busy system 6000 records may only cover a couple of days but on a system with less traffic 6000 records may cover mor...

Страница 233: ...G CALL DATA RECORDS There are two methods for retrieving CDRs Call Reporting licensed add on application Browser Call reporting The Call Reporting licensed add on application automatically connects to...

Страница 234: ...oaded scroll down to the Clear CDR section ANALYZING THE DATA The data can be viewed either through the web interface or downloaded into a spreadsheet e g Excel as a tab delimited text file The log is...

Страница 235: ...displayed in 24 hour format HH MM SS 7 Connection This column indicates where the call was for each event This includes auto attendants voicemail extension ringing or queuing Exxx Connected to extens...

Страница 236: ...Flash then dial 88 When prompted dial Account Number IP extension press then dial 88 When prompted dial Account Number 12 User If Permissions are enabled this column shows the code name associated wit...

Страница 237: ...estination The SIP server is also involved with call termination All VoIP enabled TalkSwitch units have built in SIP servers to manage a TalkSwitch VoIP network but you must designate only one TalkSwi...

Страница 238: ...ure the LAN in each location has a reliable high speed broadband connection to the Internet or private IP network The quality of VoIP calls especially on mixed voice and data networks depends on high...

Страница 239: ...may be blank because your router has not delivered the IP addresses If so enter the following IP addresses from your LAN administrator a Enter a static IP address for each TalkSwitch unit in the Unit...

Страница 240: ...selected the window completes the Current public IP address and sets Public IP address checker server name to checkip talkswitch com This server runs an IP checker application that provides public IP...

Страница 241: ...SIP server CONFIGURING THE ROUTER The Router Port Forwarding area of the IP Configuration page displays the type of gateway device i e the type of router the IP address of the gateway i e router and...

Страница 242: ...d The browser shows a setup screen c Navigate to the screen used to set up port forwarding See your router documentation d Set up port forwarding using the information from the Manual Port Mapping win...

Страница 243: ...TCP to the TalkSwitch unit acting as local proxy Port 8484 allows the TalkSwitch system to configure TalkSwitch IP phones as external IP extensions 6 Map port 9393 Type TCP to the TalkSwitch unit act...

Страница 244: ...e following steps 1 Add the external IP extension as described in Adding IP phoneS on page 82 Procedures are available for adding TalkSwitch Polycom Grandstream Counterpath and selected other phones d...

Страница 245: ...lkSwitch VoIP network Five VoIP numbers are assigned to San Francisco 251 to 255 and nine are assigned to New York 261 to 269 These VoIP numbers can be dialed directly from any extension auto attendan...

Страница 246: ...ame 7 Enter a Password All SIP clients must use this password 8 If you configured the router with non default ports a Choose Options VoIP Trunking The VoIP Settings window appears b Set the SIP Signal...

Страница 247: ...me from the SIP server All SIP clients must use this name 7 Enter the Password from the SIP server All SIP clients must use this password CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP...

Страница 248: ...ork by default and the other hunt groups use telephone lines You can modify these default settings as described on page 235 Note that the user does not have to dial the hunt group number before VoIP n...

Страница 249: ...S TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system choose File Save A window appears indicating the configuration is being sent VERIFYING THE TALKSWITCH VOIP NETWORK If y...

Страница 250: ...ervice provider The call is routed through the telephone network to the service provider The service provider routes the call over the Internet to the TalkSwitch system which directs the call to the l...

Страница 251: ...es maintain the connection from the TalkSwitch unit through your router to the service provider s SIP server a Select the Enable NAT keep alives check box b Click Settings The Keep Alive Settings wind...

Страница 252: ...e TalkSwitch profile and for each service provider profile External IP extensions will use the preferred codec specified in the TalkSwitch profile 1 Select the VoIP Configuration page 2 Click Codec Op...

Страница 253: ...a TalkSwitch system at a particular location Your service provider will assign VoIP numbers for each location 1 Select the VoIP Numbers page 2 Select a VoIP number slot 3 Select the Activate VoIP Numb...

Страница 254: ...ple service provider VoIP networks set up a hunt group for each service provider A local extension can be restricted to a set of hunt groups in order to control access to VoIP networks See Hunt group...

Страница 255: ...all outgoing VoIP calls To use the First name and Last name from the Local Extension Fax page set up for each extension select Use Extension Names in caller ID information for all outgoing VoIP calls...

Страница 256: ...pire This confirms the TalkSwitch system is registered with a SIP server 1 Select the VoIP Configuration page 2 Click View All Registrations The Registration status window appears 3 Choose All Registe...

Страница 257: ...able modems DSL modems and VoIP devices If the power goes out at the Internet Service Provider no VoIP calls can be made Calls can still be placed over the telephone lines Can a firewall prevent VoIP...

Страница 258: ...A router makes them work by performing Network Address Translation NAT See the next topic for details Addresses of the form 192 168 x x 172 16 x x or 10 x x x are not recognized on the Internet and c...

Страница 259: ...location of the SIP server has a dynamic IP address you have to use the dynamic DNS since the location of the SIP server becomes unreachable as soon as the IP address changes What is dynamic DNS Dyna...

Страница 260: ...colon Port numbers are required so a computer or device can support multiple applications or streams of simultaneous data communication Each stream or application uses a unique port number You can thi...

Страница 261: ...Hot Sync TalkWorks digital camera software or others These programs tend to occupy COM ports making them unavailable for other programs I am unable to configure TalkSwitch using a touchtone phone 1 Y...

Страница 262: ...ed to record your auto attendant can affect the quality of your recording Try recording the auto attendant from another extension telephone The auto attendant answers calls before any of the extension...

Страница 263: ...n or on an IP extension before intercom calling Answering and fax machines The answering machine and or fax machine picks up calls before they can be answered by telephone extensions 1 Check the ring...

Страница 264: ...to attendant has begun to play In some areas the telephone company s disconnect clear signal is weak The auto attendant may not be able to pick up the disconnect signal as soon as a caller hangs up Th...

Страница 265: ...ll will only be forwarded on the other TalkSwitch unit if no telephone line on that first unit is available 2 Ensure frequently used extensions are connected to units with enough lines out to reduce L...

Страница 266: ...ted in the support area at our website at http global talkswitch com 3 Contact our customer support department by e mail support talkswitch com 4 Call a technical support specialist at TalkSwitch 1 86...

Страница 267: ...0 239 240 249 General voice mailboxes 410 419 420 429 430 439 440 449 VoIP numbers There are 50 VoIP numbers for a TalkSwitch VoIP network 250 299 Ring groups There are ten ring groups for the entire...

Страница 268: ...l tone to pick up a call ringing at another extension Flash Hold 7 Press Flash 7 to cycle through queued calls on a first in first out basis 80 Accesses Same Line Connect when transferring an outside...

Страница 269: ...01 There are ten ring groups for the entire system 61 Causes the system to call you back at the current prompted call back number after you hang up 62 Causes the system to prompt you for your password...

Страница 270: ...d prompted call back announced message 065 Erase prompted call back announced message 75 Play prompted call back announced message 90 Play unit IP address Remote extension number 8 and phone number Se...

Страница 271: ...n If a call is transferred from one extension to another the caller ID will also be passed on The TalkSwitch unit can use the time stamp from the caller ID to set its internal clock DISTINCTIVE RING T...

Страница 272: ...and Clear service allows you to add a third party to a call already in progress Transfer and Clear is similar to 3 Way Calling Conference but allows the two external parties to remain in conversation...

Страница 273: ...mpted call back message Services and systems using flash Some services and systems require a Flash signal for activation For example a Key telephone system PBX or telephone company service may require...

Страница 274: ...it Since the connection is direct calls must be dialed without a hunt group When the power is restored all features and capabilities will be re established Mode scheduling and power interruptions When...

Страница 275: ...lease let the system warm up at room temperature for at least two hours before plugging it in to a power outlet 4 Moisture Do not place TalkSwitch in a high humidity environment 5 Heat Never place Tal...

Страница 276: ...ion of the device FCC Part 15 This equipment has been tested and found to comply with the limits for a CLASS B Digital Device pursuant to Part 15 of the FCC rules These limits are designed to provide...

Страница 277: ...es and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas A label is located on the underside of the base unit containin...

Страница 278: ...so you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service Other Countries For latest information on regulatory compliance in other markets see http...

Страница 279: ...intended to operate TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch Any replacement product may be either new or like n...

Страница 280: ...n of Centrepoint Technologies Inc TalkSwitch will not be able to provide you with any kind of warranty service To obtain warranty service products must be sent to your reseller or a service facility d...

Страница 281: ...16 16 16 16 16 480vs 484vs 488vs 840vs 844vs 848vs Telephone lines FXO 4 4 4 8 8 8 Analog extensions FXS 8 8 8 4 4 4 VoIP ports 0 4 8 0 4 8 VoIP numbers 0 12 24 0 12 24 Local extensions Analog and IP...

Страница 282: ...nging load 5 REN Connector type RJ 11 2 pin Trunk type Loop start Interface impedance Configurable 600 600 complex 900 900 complex Ringing impedance 3 900 Ringing sensitivity 45 V RMS 20 Hz REN 0 7 B...

Страница 283: ...with UL and CSA Reduction of Hazardous Substances RoHS Directive 2002 95 EC VoIP Features models with VoIP lines only Embedded SIP server and user agents Integrated registrar Fax tone detection RTP G...

Страница 284: ...ut specific written prior permission MIT makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty B Copyright 2000 2003...

Страница 285: ...t is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function License is also granted to make and use derivative wo...

Страница 286: ...by the Free Software Foundation either version 2 1 of the License or at your option any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without e...

Страница 287: ...wired to the loops will determine if the phone jack is on Line 1 or Line 2 This document describes single and two line wiring configurations Many of the processes can also be applied to multi line wir...

Страница 288: ...e located near the fuse box Wiring The box will contain at least four posts used to branch the incoming wiring to the internal phone wiring The RED post should have all the RED wires attached to it th...

Страница 289: ...ely on phone company features for any enhancements Choose a wiring method Option 1 or Option 2 below that best suits your needs OPTION 1 TalkSwitch phones separate from home phones Advantages Easy to...

Страница 290: ...line phone cords 2 pins Using a two line phone two line phone cord 4 pins Connecting to TalkSwitch rear panel wall jack to TalkSwitch L1 This shows a single line from If you have two lines you will ne...

Страница 291: ...e phones including voicemail call cascade mode scheduling call forwarding etc Suitable for one or two incoming phones lines Disadvantages Requires a little more wiring and additional cabling Re wiring...

Страница 292: ...nsion block 1 Add an extension block next to the demarcation point 2 Connect the house loops and the phone cable from the demarcation point to the posts of the extension block D E 111 112 113 114 114...

Страница 293: ...ne phone cable from the demarcation point to jack L1 rear panel To extension block use a single line phone cable from jack E4 Ext 113 To fax machine optional from jack E3 Ext 112 To phone from jack E2...

Страница 294: ...authorization code Also known as DISA in some regions Call forward Call forward is used to forward calls to one of the remote extensions Caller ID A service provided by telephone companies transmitti...

Страница 295: ...nd an authorization code Also known as call bridge in some regions Distinctive ring A service provided by some telephone companies to distinguish two different phone numbers using the same telephone l...

Страница 296: ...rotocol used by devices to communicate over a computer network The IP address is a unique number or name that identifies the device IP extension An extension that has its own IP address utilizing the...

Страница 297: ...ivate Branch eXchange A PBX is a private telephone network used within an enterprise The PBX controls access to telephone lines and services It allows many users to share a smaller number of telephone...

Страница 298: ...y A key combination that causes a specific command to be executed Shortcut keys combine the Ctrl or Alt keys with other keys e g Ctrl and C is the shortcut key to copy selected items SIP Session Initi...

Страница 299: ...wer A service provided by TalkSwitch or telephone companies giving callers the opportunity to leave a message when your phone is busy or unanswered VoIP Voice over IP Sending voice over an Internet co...

Страница 300: ...ctivate Auto Attendant check box 146 Activate Auto Call Back area 160 Activate Auto Call Back check box 160 Activate Automatic Route Selection area 154 Activate Automatic Route Selection check box 154...

Страница 301: ...4 Authentication area 52 Auto attendant Receiving calls with 189 Receiving calls without 189 Troubleshooting 243 Auto attendant label box 146 Auto attendant message 148 Erasing 148 Loading 148 Recordi...

Страница 302: ...e cycling through queued calls 249 queuing and retrieving 193 to an extension ring group 194 Call Reminder Timers window 179 Call Reporting 57 Call routing troubleshooting 244 Call transfer from an an...

Страница 303: ...80 Configure Notification Options button 80 Configuring external IP extension 95 handset of external IP extension 97 Router 222 Connect to a Different System button 23 166 Connect to list 28 Connect...

Страница 304: ...tendant check box 178 Disable public IP address substitution check box 50 Distinctive ring 1 check box 129 Distinctive ring 2 check box 129 Do not disturb cascade 73 Do not disturb mode setting 74 Do...

Страница 305: ...erval area 184 F Fax detection area 184 Fax Detection window 184 Fax machine Connecting 11 14 troubleshooting 244 Fax over IP area 184 File menu 165 File window 167 Firmware Upgrading 6 Firmware detec...

Страница 306: ...42 Hunt Group Permissions area 65 Hunt lines in the following order list 143 Hunt Rollover Busy Forwarding check box 129 Hunting order for outgoing calls area 143 I Identify button 26 If a call is rej...

Страница 307: ...ist 183 Internal Registration Interval area 183 Internet connection 11 Internet Email Settings window 43 Internet email settings window 44 Interval between attempts list 80 IP Configuration page 34 IP...

Страница 308: ...its 16 Optimizing TalkSwitch system 18 troubleshooting 245 Local extension Bypassing automatic route selection 156 Bypassing toll restriction 156 Restricting access to line hunt groups 156 Local Exten...

Страница 309: ...hentication area 44 My Outgoing Server SMTP Requires Authentication check box 44 My TalkSwitch system link 26 N Networking TalkSwitch units 16 No answer call cascade 70 No Answer tab 70 Notification o...

Страница 310: ...orm a blind transfer option 176 Perform Busy at extension action option 175 176 177 Perform message notification for list 80 Perform No Answer at extension action option 175 176 177 Permissions page 1...

Страница 311: ...161 Prompted call back announced message 164 Registering handsets 92 Registrar authentication list 52 Registrar entries Viewing 54 Registrar Entries window 54 Registrar server name box 51 Registratio...

Страница 312: ...File window 39 149 Selected Dates area 30 Server Port Numbers area 45 Service provider profile Setting up 49 Service provider VoIP network 230 Set Ring Group Extensions window 117 Setting Codec option...

Страница 313: ...72 TalkSwitch configuration software Upgrading 6 TalkSwitch Date and Time Properties window 31 TalkSwitch Firmware Update window 173 TalkSwitch management software Installing 5 Starting 22 Upgrading 6...

Страница 314: ...me Zone area 32 Time zone list 61 To Local Extension tab 175 To Remote Extension tab 175 To Ring Group tab 177 Toll restriction 152 Bypassing 156 Setting up 153 Transfer and Clear area 176 Transfer an...

Страница 315: ...appearance 201 Using the TS 850i with a traditional phone line 97 V Verifying the connections 21 View Mailbox Data button 120 View Registrar Entries button 54 View Registration Status button 55 Viewi...

Страница 316: ...VoIP service provider calls list 53 VoIP Settings window 179 W WAN port 90 When a call is answered list 71 When listening to voicemail messages always start with list 119 When matched perform the foll...

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