T A L K S W I T C H C O N F I G U R A T I O N
136
If you assign a different value to each extension, the extension with the lowest number
of rings will ring first. The other extensions will start ringing as the number of rings
goes up. For example, the system can ring the receptionist first, and then ring other
users if the receptionist doesn’t answer.
3. Set up call handling to route an unanswered call to an auto attendant or voicemail.
a) Select the call handling action. Choices are:
•
perform no action
— The system continues to ring the extensions. A generic auto
attendant answers after 15 rings. It allows an authorized caller to make
configuration changes, access voicemail or dial extensions.
•
go to auto attendant
— Plays the selected auto attendant.
•
go to voicemail
— Accesses the selected voice mailbox.
•
play announcement
— Plays the selected announcement.
b) If you selected
go to auto attendant
, select the auto attendant. You can assign the same
auto attendant to multiple VoIP numbers, or a different auto attendant to each
VoIP number.
c) If you selected
go to voicemail
or
play announcement
, select the voice mailbox. You can
select a local extension mailbox, remote extension mailbox, or general voice mailbox.
d) Select when the system will perform call handling. Choices are:
•
immediately
— The system will immediately perform call handling without using the
ring sequence. The window will disable the
Edit
button and the other ring
sequence controls.
•
after 1 ring
to
after 9 rings
— The system will follow the ring sequence first, and
then perform call handling if no one answers. The window enables the
Edit
button
and the other ring sequence controls.
