T A L K S W I T C H C O N F I G U R A T I O N
175
Transfer Preferences
The
Transfer Preferences
command allows you to set options for transferring callers. You can
set options for calls transferred to local extensions, remote extensions and ring groups, and from
auto attendants and home phones.
1. Choose
Options > Transfer Preferences
. The
Transfer Preferences
window appears.
To local extension tab
The
To Local Extension
tab allows you to set call handling for calls manually transferred to a
local extension, if the extension is busy or unanswered.
1. Select the
To Local Extension
tab.
2. Select the option if the extension is busy:
•
Ring back extension that transferred the call
— If the extension is busy, transfer the call
back to the source extension.
•
Perform Busy at extension action
— If the extension is busy, perform the target
extension’s Busy call cascade.
3. Select the option if the extension is unanswered:
•
Ring back extension that transferred the call
— If the extension is unanswered, transfer
the call back to the source extension.
•
Perform No Answer at extension action
— If the extension is unanswered, perform the
target extension’s No Answer call cascade.
To remote extension tab
The
To Remote Extension
tab allows you to set call handling for calls manually transferred to a
remote extension, if the extension is busy or unanswered. It also sets transfer and clear, and
screened or blind transfer.
