T A L K S W I T C H C O N F I G U R A T I O N
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If two lines are used to connect an outside caller to a remote extension, the user at the remote
extension can:
•
Place the call on hold by dialing
**
.
•
Retrieve the call on hold by dialing
**
.
•
Transfer the call by dialing
**
+ the extension number. The call can be transferred to a local
extension, remote extension, ring group, or VoIP number within a TalkSwitch VoIP network.
•
Transfer the call to a voice mailbox by dialing
***
+ the voice mailbox number.
The remote extensions can be configured to perform a blind transfer or a screened transfer.
However a transfer to another remote extension is always a blind transfer to avoid tying up a
third line.
If the system is configured to perform a blind transfer, it plays “Call transferred. Goodbye.” and
then hangs up. The call is transferred to the dialed extension and follows its call cascade if busy
or unanswered.
If the system is configured to perform a screened transfer, the user is connected to the other
extension and asks whether they want the call. If so, the user dials
**
+
4
to complete the
transfer. If the other person doesn’t want the call, the user dials
**
+
5
to cancel the transfer
and return to the caller.
There are ten remote extensions per TalkSwitch unit, which are numbered as follows:
•
TalkSwitch Unit 1 — 210 to 219
•
TalkSwitch Unit 2 — 220 to 229
•
TalkSwitch Unit 3 — 230 to 239
•
TalkSwitch Unit 4 — 240 to 249
The
Remote Extensions
page allows you to set up a remote extension.
Extension tab
The
Extension
tab allows you to set the name, phone number, hunt group, language, same line
connect feature, and call cascade for each remote extension.
1. Select the
Remote Extensions
page.
2. Select a slot for the remote extension.
Remote extensions are designed to operate with local major telephone service providers. The
feature may not function correctly with some telephone and mobile operator’s networks,
especially for international phone numbers and mobile phones roaming internationally.
