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8. If you have the Transfer and Clear service from the telephone company, you can enable the
transfer and clear feature. See
To remote extension tab
on page 175.
a) Choose
Options > Transfer Preferences
. The
Transfer Preferences
window appears.
b) Select the
To Remote Extension
tab.
c) To enable the transfer and clear feature, select the
Clear telephone line after call
transferred
check box.
About call cascades
See
About call cascades
on page 66.
Setting up a call cascade
The procedure for setting up a call cascade is similar to that described in
Local Extension
with
the differences described below. See
Setting up a call cascade
on page 68.
•
The
Remote Extensions
page does not have the
Do Not Disturb
tab.
•
The
If Extension is busy
list in the
Busy
tab does not have the
invoke call waiting
or
queue at
extension
options.
•
The
When a call is answered
list in the
Answered
tab has the
play accept/reject prompt
option, in addition to the
stay connected
and
play caller’s name first
options.
If
play accept/reject prompt
is selected, the system will place the caller on hold and will then
call the remote extension. When the user answers, the system will say:
“You have a
forwarded call. To accept the call, press
#
. To reject the call, press
*
.”
If the user accepts the
call, the system will route the call to the remote extension. If the user rejects the call, the
system will try the next alternative in the remote extension’s call cascade.
In the following circumstances, the system will start by saying
“This is call cascade”
, instead of
“This is call forward”
or
“You have a forwarded call”
.
•
An extension’s call cascade uses
play caller’s name first
or
play accept/reject prompt
, and
•
The previous user answered but rejected the call, and
•
The extension’s call cascade is now attempting to transfer the call to a remote extension.
This notifies the user that the call was rejected. If the user also rejects the call, it will be routed
according to the other extension’s call cascade.
Voicemail tab
The procedure for setting up voicemail is identical to that described in
Local Extension/Fax
. See
Voicemail tab
on page 76.
Mailbox greeting
The procedure for setting up the mailbox greeting is identical to that described in
Local
Extension/Fax
. See
Mailbox greeting
on page 77.
When setting the number of rings to wait for a remote extension to connect, it is very
important to allow enough time for the telephone network to connect to the phone. For
example, a call to a cell phone or PDA may take 12 seconds (i.e. 2 rings) just to connect.
