T R O U B L E S H O O T I N G A N D S U P P O R T
242
C H A P T E R 6
Ch a p t e r 6 : Tro u b l e s h o o t i n g a n d S u p p o r t
TRO U B L E S H O O T I NG A N D SU P P O R T
TROUBLESHOOTING
Solutions to the following problems are described in this chapter:
•
Configuration
•
Auto attendant
•
Music on hold
•
Call routing
•
Answering and fax machines
•
Local extensions
•
Multiple TalkSwitch units
•
VoIP
Some problems might be due to physical connections such as loose cables. Before you start to
analyze possible configuration issues. See
Verifying the connections
on page 21.
Configuration
I am not able to retrieve settings from TalkSwitch
1. Reboot TalkSwitch. On the TalkSwitch front panel, turn the power button off and back on.
2. Make sure you do not have any communications programs running at the same time you are
using the TalkSwitch management software. These can include Palm Pilot, Hot Sync,
TalkWorks, digital camera software or others. These programs tend to occupy COM ports,
making them unavailable for other programs.
I am unable to configure TalkSwitch using a touchtone phone
1. You cannot configure TalkSwitch using a phone sharing the same line in parallel. You have
to configure TalkSwitch using one of the extensions plugged into the back panel
of TalkSwitch.
2. You cannot configure TalkSwitch using touchtone keypad commands while the TalkSwitch
management software is open. If the software is closed and you hear the prompt
“I’m sorry,
TalkSwitch is currently being configured”,
reboot TalkSwitch by turning the power off and on.
Wait until the lights stop flashing and the
Data
light is on solid.
3. If you are using a local extension, check if the extension has direct line access
to your
telephone lines. If direct line access is enabled, press
Flash
on an analog extension or
**
on
a IP extension to receive an internal dial tone. Press
#
to enter command mode. Enter the
correct password, if you have password protection.
