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Technician
Operations
157
RB6741-Z Touchscreen Security System Installation Manual
Replacing a Touchscreen
The Return Merchandise Authorization (RMA) procedure does not involve configuring the
customer’s sensors, peripherals, or cameras. This procedure also does not require that the
customer reactivate the Subscriber Portal. The zone configuration, key pad codes,
configured alerts, images, and any other configurations are retained. The device-swap is
seamless from the user point-of-view.
The replacement device cannot have the same MAC address as the RMA’d Touchscreen.
The ZigBee module in the replacement device cannot contain sensor information from a
previous installation.
To replace a Touchscreen with a new one:
1.
Unplug the Touchscreen you are going to return and remove the battery.
2.
Reset the security network router to factory defaults (refer to the documentation for the
router). This is the router to which the Touchscreen is most directly connected.
3.
Install the new Touchscreen as described
in
“Setting Up the Router” on page 18.
4.
Touch
System Information
. The System
Information screen appears.
5.
If the current account has not been marked for RMA already, contact Customer Care and
request that it be marked for RMA.