89
TROUBLESHOOTING
7
FAX PROBLEMS
Problems that are related to the fax function are explained in the following.
For general machine problems, copier problems, printer problems, and network scanner problems, see the
corresponding manual for the function.
The machine does not operate correctly
Transmission problems
Problem
Cause and solution
Page
The machine does not
operate.
The power switch is turned off.
→
Turn on the power switch.
3
Problem
Cause and solution
Page
Dialling is not possible.
The correct dial mode is not set for your line.
→
Check your line and set the correct dial mode.
The telephone line is not connected.
→
Check the connections.
The power switch is turned off.
→
Turn on the power switch.
The machine is not in fax mode.
→
Press the [FAX] key to set the machine to fax mode.
-
3
3
12
Transmission is not possible.
The receiving fax machine does not have paper.
→
Check with the operator of the receiving machine.
The sub-address or passcode is not correct.
→
Check with the operator of the receiving machine.
The receiving machine is using the line.
→
Check with the operator of the receiving machine.
The size of the original was not correctly detected.
→
Check the original size.
-
The transmitted image prints
out blank at the receiving
side.
The original was placed so that the wrong side was
scanned.
→
Make sure the original is placed so that the correct side is
scanned.
The receiving machine is using thermal paper and
the thermal paper was loaded with the wrong side
facing out.
→
Check with the operator of the other machine.
10
-
The transmitted image is
distorted.
The line conditions were poor due to thunder or
other reason.
→
Try the transmission again.
The resolution and exposure settings were not
suitable.
→
Check the resolution and exposure settings.
-
21
Transmission does not take
place at the specified time.
The machine's clock is not set to the correct time.
→
Set the clock to the correct time.
operation manual for
copier
White or black lines appear
in the transmitted image.
The document glass is dirty.
→
Clean the document glass.
operation manual for
copier