
Rotor-Gene Q MDx CE User Manual 02/2022
186
Error message
Comments and suggestions
Machine unplugged
The instrument is not responding and
failed with the message <ERROR
MESSAGE >. This is an
unrecoverable failure, please reset
the instrument and restart the
software.
This error occurs if the instrument does not communicate with the software
after a defined timeout interval. It is often caused by an instrument fault or
by excessive activity from the PC, which causes a packet to be lost.
Common software-related causes include processor-intensive tasks, such as
antivirus resident protection or antivirus scheduled scans, wireless cards, or
infrared cards.
Disable or uninstall the relevant processor-intensive software/task.
Reset the instrument and restart the software.
Please contact your distributor or QIAGEN Technical Services if the
problem persists.
Machine unplugged
The instrument is not connected to
your computer on <PORT NAME>.
Reconnect the serial cable to the
back of the computer and then click
Continue.
This error occurs when the serial or USB communication to the instrument is
lost.
Reconnect the serial or USB cable to the back of the computer and then
click the
Continue
button.
Object variable or with block
variable not set
This error occurs on software startup if the default experiment template file
has become corrupt. This may happen if the software/computer is shut
down without exiting correctly, for example, during a power outage.
Delete the file
C:\Program Files\Rotor-Gene Q
Software\Templates\normal.ret
and then restart the software.
Rotor speed failure
Time out while setting the rotor
speed.
This error occurs when the software has attempted to set the rotor speed
and failed to set the target speed within a time-out period.
Further investigations are required by a QIAGEN Field Service Specialist to
diagnose the problem with the instrument.
Please contact your distributor or QIAGEN Technical Services.
Serial port in use
The serial port is currently being
used by another application. Close
any applications such as
communications or synchronization
software and then retry.
This error occurs when the software tries to connect to the machine on the
configured COM port when the port is being used by another software.
Close any applications such as communications or synchronization
software and then retry.
Shutdown timeout
The instrument has exceeded the
expected time to shutdown. Please
reset the machine, and reset the
software.
This error occurs when the software has issued shutdown command to shut
down the instrument and the machine keeps sending data back after an
expected grace period of time.
Reset the machine and restart the software.
Temperature protection activated
The instrument detected that the
chamber temperature increased
above a safe level. It has therefore
entered a self-protection mode.
Please turn off the instrument and
contact your distributor if the
problem persists.
This error occurs when the software has detected the chamber temperature
has increased to above a safe level and hence activated a safe-protection
procedure.
Turn off the instrument immediately and contact your distributor or QIAGEN
Technical Services.
Thermistor is open
The instrument detected that the
thermistor is open, and so to prevent
damage to the machine, it has been
turned off. Please contact your
distributor if this occurs again.
This error occurs when the software has detected that the thermistor is open
and therefore cannot read the temperature; the software has then activated
a safe-protection procedure to turn off the machine.
Turn off the instrument immediately and contact your distributor or QIAGEN
Technical Services.
Unrecoverable errors occurred
This run was stopped as machine
errors occurred that could not be
recovered from. Please contact your
distributor if this occurs again,
attaching a support archive file.
This error occurs in the middle of the run after the software has made all
possible attempts to recover and failed.
Further investigations are required by a QIAGEN Field Service Specialist to
diagnose the problem with the instrument.
Please contact your distributor or QIAGEN Technical Services.