Problems with PC operation
Maintenance/Troubleshooting
1-12
Is memory-resident software installed?
Cause
If any memory-resident software is installed, GP-Pro EX may be terminated forcefully.
Solution
Follow the procedure below and try starting GP-Pro EX again.
(1) If any memory-regident software is installed, right-click its icon to show a context menu, ter-
minate the software, and then try starting GP-Pro EX again.
(2) If GP-Pro EX does not start or terminates abnormally even after step (1), exit from all run-
ning applications and try starting GP-Pro EX again.
(3) If GP-Pro EX does not start or terminates abnormally even after steps (1) and (2), uninstall
GP-Pro EX once and then reinstall it.
• “Memory-resident software” is an application program for which the icon is
displayed on the Taskbar and which is activated all the time.
• Before starting install-related operations (installation, repair installation,
uninstallation), be sure to exit from all application programs.
Memory-resident
software icons