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6. TROUBLE SHOOTING

6.3 Trouble Shooting by protocol

In the explanations, [RET] means to press the Return key.

6.3.1

Common

Network functions do not work at all.

Does Ope Pane menu display Item "Network"?

Reload Network Program. Displayed?

YES

End

Replace Network Board.

Set IP address from Operation Panel and send PING to that address.

Response?

Is Network Cable connected?

Connect Network Cable.

Is Network Cable of correct Spec? Straight cable?

Connect correct straight cable.

HUB good?

Replace HUB.

Remove cable connected to terminal working normally and

plug it to this machine. Response?

Re-load Network Program. Works?

YES

End

Replace Network Board.

Since Network is working, refer to other Sections of Trouble Shooting.

YES

Содержание PAGE 12i

Страница 1: ...OKIPAGE 12i PAGE PRINTER 10 Base T Ethernet network adapter card User s Guide 1999...

Страница 2: ...by OKIDATA All rights reserved Second Edition June 1999 OKIDATA OKILAN and OkiView are registered trademarks of Oki Erectric Industry Company Ltd OKIDATA Marque d pos e de Oki Elecric Industry Company...

Страница 3: ...NT3 51 Server 9 3 2 3 Setting up NetWare3 x File Server 10 3 2 4 Setting in NetWare 4 x and 5 NDS environment 15 3 2 5 Setting in NetWare 4 x and 5 Bindery environment 22 3 2 6 About the IP address s...

Страница 4: ...kiView32 Printer Information Panel 74 5 2 3 OkiView32 Property Page 74 5 2 4 OkiView32 Quick Printer Status 76 5 3 Oki LPR Utility for Windows 95 98 77 5 3 1 What is Oki LPR Utility 77 5 3 2 Operating...

Страница 5: ...etting DHCP Server Environment 95 6 4 6 When printing in Macintosh environment 95 6 4 7 When using Web server 95 6 4 8 When using Telnet 96 6 4 9 When setting Network menu in the printer s main unit 9...

Страница 6: ...e following network environments Windows 3 1 TCP IP software Windows NT 3 51 Windows NT 4 0 Windows 95 98 NetWare 3 x NetWare 4 x NetWare 5 SunOS 3 1 1 and higher Solaris 2 1 and higher HP UX9 x Other...

Страница 7: ...g up this network card and the printer from Web browser and displaying status Windows95 98 Peer to Peer printing using dedicated lpr utility Setting up this network card and the printer by SNMP tool a...

Страница 8: ...ntosh with MacTCP or OpenTransport See the README file attached to the latest version program for how to update the previous one from the network 1 5 2 Troubleshooting If you do not succeed in updatin...

Страница 9: ...or Macro option SIMM Do not mount D RAM SIMM expansion memory on SIMM2 slot Do not mount Font option SIMM or Macro option SIMM on SIMM1 slot A case of adding Font option SIMM or Macro option SIMM or D...

Страница 10: ...rom the printer 2 At mount the Network card the metal mount screw the guide Push the board Hold the board by the metal mount and insert it into the guides Push the board firmly but carefully into the...

Страница 11: ...connect the AC power and interface cables Caution Reconnect the AC power cable to the printer before connecting to the AC mains outlet 4 Turn the printer power on and take the printer off line by pres...

Страница 12: ...ton 2 times Press either t t t t t RECOVER or s s s s s RESET and ENTER POWER SAVE but ton to change window message to NETWORK ENABLE If message NETWORK is not appeared in message window turn printer...

Страница 13: ...Windows NT Server 3 51 4 0 NetWare 3 x R Printer Mode Q Server Mode NetWare 4 x Bindery R Printer Mode Bindery Q Server Mode NDS R Printer Mode NDS Q Server Mode NetWare 5 Bindery R Printer Mode Binde...

Страница 14: ...he text box Printer name or printer queue name on the Server and click OK button A The address and the printer name just added are added to Usable ports of Printer Add Wizard and the check box es is c...

Страница 15: ...nter IP address 2 as signed to this Network card in the text box Host name or address which provides lpd and an appropriate name by which this printer can be distinguished from others on the network i...

Страница 16: ...Queue Informa tion Select the desired print queue from Print Queues and press the Enter key From Print Queue Information select Queue Serv ers and press the Enter key The Quere Servers window will ope...

Страница 17: ...simultaneously to return to the system console and enter the following UNLOAD PSERVER print server name When workstation is used specifically as the print server Execute PSERVER EXE The PSERVER EXE an...

Страница 18: ...a print server Caution To use OKIPAGE 12i printer in Queue Server Mode you must not set the password for the print server If you set the password you will not be able to connect this NETWORK card as a...

Страница 19: ...rm or change the notification interval please proceed to 8 8 The settings of the notification interval are displayed in First and Next columns of the user list opened in 7 above First shows the time t...

Страница 20: ...ty NWADMIN hereafter the Netware administration tool is used The client is Windows95 98 to which NetWare Client32 has been installed 1 To start up NetWare client 1 Start up the NetWare client PC Log i...

Страница 21: ...box Print queue volume You can find the volume from the directory tree If the volume is selected from the directory tree go to 6 the next item If the volume is directly typed in go to 7 6 Click the tr...

Страница 22: ...et this as described If you omit this this network card will not run 9 Click OK button to return to the NWADMIN s main window 6 To connect the printer to the print server 1 On the NWADMIN s main windo...

Страница 23: ...that the printer number is among 0 through 15 Open Print Layout and confirm that Print server Printer Print Queue that have been set are connected Click Change password button and check if the passwor...

Страница 24: ...sh to have 4 Select Print queue from Items that can be used and open the Print queue list 5 Press the Insert key type the name of a print queue you will create in the text box New print queue name and...

Страница 25: ...printer name 6 The newly created printer name is added to Printers 7 Select the newly created printer from Printers and open Set printer environment of Printer name 8 Press the Enter key in Printer t...

Страница 26: ...r of 9 above If you omit this setting this network card will not function correctly 3 2 4 2 Setting up queue server mode in NetWare 4 x and 5 NDS en vironment This network card can serve as a print se...

Страница 27: ...MPANY OU MARKET OU FACTORY OU DESIGN OU DV2 OU DV1 Bindery set up 3 2 5 Setting in NetWare 4 x and 5 Bindery environment To use the Bindery Service set the Bindery context in the NetWare4 x and 5 envi...

Страница 28: ...tWare 5 or the NetWare Administrator For how to use the PCONSOLE and NetWare Administrator please refer to the subsection 3 2 4 1 1 Setting up the remote printer using the NetWare administrator utilit...

Страница 29: ...is issued To confirm or change the notification interval proceed to 8 8 The settings of the notification interval are displayed in First and Next columns of the user list opened in 7 above First show...

Страница 30: ...Next to desired times on Notify Setting window 6 To delete the object s of notification select the intended object s in the Notify list opened in 4 and press Delete button 7 To add a user to be notifi...

Страница 31: ...ARP are set to ON a serious error will result on network Never set both to ON 3 2 7 Setting up the UNIX server 3 2 7 1 IP address and host name in the host table Using the following procedure add the...

Страница 32: ...olons The last field must end with a colon Describe the name of the printer in the first field of each entry Start from the left margin without placing a colon at the head Example printcap entry for O...

Страница 33: ...rror logging filename Specify the file which records the spooler errors You can create it at an arbitrary place but the permission to write must be already set sd spool directory Specify the spooling...

Страница 34: ...e printer to connect from the printer list 4 For installing the printer driver click the Use disk button and insert the Install disk in the disk drive which comes with the printer 3 Setting up a print...

Страница 35: ...X SPX Compatible Protocol s Properties If there are other network items check other network items too according to the network environment 2 Adding a printer Refer to the sub section 3 3 1 1 Using OKI...

Страница 36: ...environment 1 Setting the Control Panel 1 Double click the Network icon from the Control Panel 2 Make sure that the following items are in the configuration of the Network setup If not click the Add...

Страница 37: ...when installing the NetWare3 x client the utility for the Windows User Tools is installed 1 Setting up the network connection with User Tools This subsection describes how to set the Windows3 1 NetWar...

Страница 38: ...ger 2 1 To install the printer driver if it is already installed omit this process 1 Start Print Manager from Main 2 Open Setting a printer from the Options menu 3 From the Select a printer to install...

Страница 39: ...lick the OK button 3 Connecting a printer 1 To enable the Print Manager check the Use Print Manager check box in Printers of the Control Panel 2 Double click the Print Manager icon from the Main group...

Страница 40: ...e Printers menu 4 Select a local port to assign to Device Name on the Connect Network Printer screen 5 From the Show Shared Printers on list select the PCs which share printers and have the shared pri...

Страница 41: ...Printers on Select the printer you wish to use from there and click the OK button 3 3 4 Setting Macintosh Caution This network card does not support LocalTalk 1 Installing the printer driver 1 Install...

Страница 42: ...ned on For example when two zones ZONE 01 and ZONE 02 are connected and three OKIPAGE 12i printers are connected in each Zone the Zone name and the Printer name are as follows Connected zone ZONE 01 Z...

Страница 43: ...irm the printer status as well as change the settings shown below In addition since it is linked to Oki Companies and Online Publications sites the latest version program or documents can be downloade...

Страница 44: ...pleTalk Paper and Trays Timers and Alarms Interface Connections Emulations Large Item Queue Server Bindery Mode 1 8 File Server Remote Printer Mode AppleTalk Zone Name AppleTalk Printer Name Tray1 Tra...

Страница 45: ...xample enter 04106C when the MACAddress is 00 80 87 04 10 6C When you succeed in changing the message OKI Private MIB is up dated correctly is displayed It will take about 40 seconds after the message...

Страница 46: ...me Type setting Auto default Ethernet 2 IEEE 802 2 IEEE 802 3 SNAP Supported service Layer 3 Available all supported services ARP RARP ICMP RIP Layer 4 Available all supported services Layer 5 or high...

Страница 47: ...ion dialog is displayed every time the size is changed If this oc curs uncheck the check box of Show This Alert Next Time of Se curity Information dialog 4 1 3 Printer administration using the Telnet...

Страница 48: ...Set own print server name Polling cycle Set the name of the file server to connect Set the name of the NDS Tree to connect Set the name of the NDS Context to connect Own printer name Set the name of t...

Страница 49: ...root only root only root only After the settings are made with the set command they become valid when you log out the Telnet The kill command severs the connection with the Connection No that has bee...

Страница 50: ...ass word as shown in User Name and Password Enter the user name and the password The User Name and the Password at the time of factory shipping are as follows None MAC Address s last 6 characters of t...

Страница 51: ...0 1 RET Will you use TCP IP y n y RET Type n to DISABLE TCP IP Will you use DHCP y n n RET Type y to ENABLE DHCP Will you use RARP y n n RET Type y to ENABLE RARP IP Addr OLD 192 36 253 96 NEW 192 36...

Страница 52: ...d to use show protocol or shpro Target account General users and administrator user Set Command to use set protocol or sepro Target account Administrator user The NetWare environment has the following...

Страница 53: ...ined using an example in which both the Queue Server and the Remote Printer in AUTO Mode are set using the setting values shown below Item Setting value File server name nwserver Print server name pse...

Страница 54: ...de bindery Setting PrintServer Name 1 47char pserver12i RET FileServer1 Name 1 47char nwserver RET FileServer2 Name 1 47char RET FileServer4 Name 1 47char RET FileServer5 Name 1 47char RET FileServer6...

Страница 55: ...d to use set protocol or sepro Target account Administrator user The EtherTalk environment has the following items to be set AppleTalk Zone Name Specify the zone to which the printer will belongs to A...

Страница 56: ...ation using the SNMP Manager HP OpenView OKIPAGE 12i and this network card support Management Information Base MIB hereafter MIB is information that is sent received between the managing host and the...

Страница 57: ...e which are not are displayed in red icon 4 Click once on the IP address icon of the OKIPAGE 12i you want to reference The surroundings of the icon will turn gray After making sure that the icon s sur...

Страница 58: ...em is displayed Click the item for the set values you wish to confirm then Start Query button 3 The currently set values are displayed on MIB Values window 4 1 4 1 2 Changing the MIB s set values It i...

Страница 59: ...set values that have been changed are displayed on MIB Values window that means the setting has been com pleted Caution For Read Only objects even if you click the set values on MIB Values window no v...

Страница 60: ...you refer to MIB okidata 1 3 6 1 4 1 2001 peripheral 1 Peripheral devices printer 1 nip 1 Non impact printer inkjet 2 type1 1 Standard printer type2 2 Standard printer cfg 1 Refer to Table1 Printer Ty...

Страница 61: ...k valid invalid ID 20 30 40 50 60 70 80 100 110 120 130 150 160 170 Object Name cfgPersonality cfgManualFeed cfgOkiPaperFeed cfgOkiAutoTraySwitch cfgPaper cfgInTray2Size cfgInTray3Size cfgInTray1Size...

Страница 62: ...e Mode Item User Maintenance Mode Item ID 180 190 200 210 220 620 640 650 680 2000 2040 2050 2060 2070 2080 2090 2100 2110 2120 2130 2140 2150 2160 2170 2180 2190 2200 2210 2220 2230 2240 3010 3020 Ob...

Страница 63: ...0 3190 3200 3210 3220 3230 3500 3500 1 3500 1 1 n 3500 1 2 n 3510 3520 3520 1 3520 1 1 n 3520 1 2 n 3530 Object Name cfgOkiMediaSourceTray2 cfgPlacePage cfgFirmCpuVersion cfgEngineFirmVersion cfgMessa...

Страница 64: ...gNetwareFsMax NetWare File Sever connect status Auto connect to connectable queue NetWare Password 1 64 characters ID 10 20 30 40 50 60 70 80 85 90 100 110 120 130 140 150 160 170 180 190 200 210 230...

Страница 65: ...rint Server Name of Apple Talk Zone 1 32 characters Name of this printer used in AppleTalk 1 32 characters Host name of this printer used in NetBIOS 1 15 characters WorkGroup name of this printer used...

Страница 66: ...a Size Value Pound g m2 Remarks LIGHT MEDIUMLIGHT MEDIUM MEDIUMHEAVY HEAVY TRANSPARENCY 16 18 20 24 28 32 36 60 5 68 1 75 7 90 8 105 9 121 1 136 2 PJL Status Code Character strings displayed on LCD An...

Страница 67: ...the Hewlett Packard JetAdmin software Software Requirements JetAdmin 2 4 2 5 3 02 3 30 or 3 40 Windows 95 98 or WindowsNT Note For more information on installing and using HP JetAdmin refer to the HP...

Страница 68: ...to return to the main screen 4 1 5 2 Setting TCP IP environment Procedure 1 From the main JetAdmin screen select the OKIPAGE 12i you want to configure 2 Select Modify from the Device menu 3 On the Co...

Страница 69: ...rinter s main unit when the printer is not receiving print data 4 2 1 Network Enable Disable In order to connect this network card to network and use it Network must be set to ENABLE on the printer s...

Страница 70: ...er to have PRINT MODE displayed 3 Press the MENU1 button repeatedly to have the NETWORK displayed and press the ENTER button 4 When you see that the bottom column of the LCD of TCP IP is ENABLE press...

Страница 71: ...sing t button or s button If you hold the button for a several seconds it will expedite the address updating When the value to be set is displayed press the Enter key to finalize it 3 Press MENU1 butt...

Страница 72: ...u see that the bottom column of the LCD of the NETWARE is ENABLE indicates that that value is set press ON LINE button without doing anything and exit the menu If the bottom column of the LCD is DISAB...

Страница 73: ...y PRINT MODE 3 Press MENU1 button repeatedly to display NETWORK After NETWORK is displayed press ENTER button 4 TCP IP is displayed Press MENU1 button repeatedly to move to ETHERTALK Item 5 When you s...

Страница 74: ...1 workstations on the network This section gives a summary of OkiView s features For more detais see the OkiView on line help Note It s possible to use OkiView in Windows 95 98 environment 5 1 1 Inst...

Страница 75: ...device the overall sta tus and the printer model which the network card is controlling 1 OKILAN This gives the user a look at what is going on with the network card adapter and includes Network Node...

Страница 76: ...to configure 2 Click QuickCfg 3 In the Print Server Name box enter a unique name for the printer e g OP12i As you type the program creates the associated queue name in the Print Queue Name box 4 If t...

Страница 77: ...cessary for configuring a print environment in NetWare 5 1 6 NetWare Queue This screen gives detailed information on the queue print server access the users and operator privileges and job information...

Страница 78: ...ge print devices from Windows 95 98 and WindowsNT 4 0 workstations on the network This section gives a summary of OkiView32 s features For more detais see the OkiView32 on line help 5 2 1 Installing O...

Страница 79: ...a printer on the Printer Information Panel 2 From the Printer menu click Printer Properties 5 2 3 1 OkiView32 Status Screen Property Page The status screen actually provides two groups of information...

Страница 80: ...ue search is set in the Microsoft Search Scope menu Furthermore after selecting a print job in the Print Job List one of the following operations can be performed Pause Job Resume Job and Delete Job 5...

Страница 81: ...ion to the printer s firmware version To view printer specific details 1 Click the Device Info tab 2 Click Ok when done 5 2 4 OkiView32 Quick Printer Status Sometimes you need to take a quick look at...

Страница 82: ...environment of the utility The utility runs on a personal computer to which the network adapter that supports TCP IP has been installed 5 3 3 Setting the printer Set NETWORK to ENABLE in the printer...

Страница 83: ...f the Set Network tag If they are not found add them in the following procedure Click Add button in the Set Network tag and open Add net work configuration file s Select Protocol in the Network config...

Страница 84: ...stall and Uninstall 5 3 5 1 LPR Utility Install Here you will perform the LPR Utility setup Explanation are given as suming the floppy disk drive as A 1 Click Start button of Windows 95 98 and select...

Страница 85: ...output destination of the printer driver that has been registered will be set in the spool directory created at the time of LPR Utility Installation 1 Double click Oki LPR UTILITY icon on the Oki LPR...

Страница 86: ...he LPR printer to LPR Utility After clearing the registration set the Print to the following port window to local printer 1 Select the printer you wish to delete from Oki LPR UTILITY window Printer na...

Страница 87: ...w Displays the printer drivers that are registered in the LPR Utility The printer driver that is currently selected is displayed in blue Status window Finish window Displays the total number of print...

Страница 88: ...wish to confirm on the Oki LPR UTILITY window The contents that are displayed for a job are as follows 5 3 9 Other functions 5 3 9 1 Deleing print jobs You will delete an arbitrary print job s that is...

Страница 89: ...point numbers indicating the error type are displayed on the bottom column of the LCD 5 Press t s button then detailed status codes from STATUS1 to STATUS18 are displayed in numbers Write down the st...

Страница 90: ...haracters as a unit that is 00 02 15 and 09 00 indicates that no error has occurred Since the first error had oc curred in the category 02 press s button twice to check the sub status code of STATUS02...

Страница 91: ...ress from Operation Panel and send PING to that address Response NO Is Network Cable connected NO Connect Network Cable Is Network Cable of correct Spec Straight cable NO Connect correct straight cabl...

Страница 92: ...o through ROUTER When Router exists between HOST and PRINTER is Default Gateway setting correct NO Set Default Gateway correctly PRINTER and HOST Less than four FTPs are connected simultaneously NO Ma...

Страница 93: ...Both PRINTER and HOST Less than 2 Telnets are connected simultaneously NO Is access to the printer requested simultaneously from Web and SNMP Okiview This printer cannot be accessed from Telnet Web SN...

Страница 94: ...nnecessary YES Is page request correct NO Specify http XXX XXX XXX XXX for browser URL XXX XXX XXX XXX Printer IP Address YES Is Telnet logging in YES Web is inaccessible while Telnet is logging in Lo...

Страница 95: ...omes the menu page 1 On several browsers sometimes the above display occurs de pending on how you click a bit of dragging Browser func tion 6 Cannot print with LPR 1 Check if you can print with FTP 2...

Страница 96: ...Has Print Server started See NetWare Manual NO Start Print Server See NetWare Manual YES Are File Server settings correct USE OkiView OKI UTY NWADMIN Novell UTY or PCONSOLE Novell UTY File Server Name...

Страница 97: ...t Ope Pane menu Frame Type to AUTO or match it with ROUTER or File Server This must match the other s with which actual communication exchanges are made YES Is Password set for Print Server YES Do not...

Страница 98: ...in Macintosh NO Install the printer driver for OKIPAGE 12i printer YES Can select OKIPAGE 10i using the OKIPAGE 12i driver with Chooser NO YES Is Zone in EtherTalk NO To Section Common of Trouble Sho...

Страница 99: ...n 2 1 6 4 3 When setting in NetWare3 x environment You must set Printer Types of Remote Printer to Remote Other Unknown See Section 3 2 3 1 To use the OKIPAGE 12i printer in Queue Server Mode do not u...

Страница 100: ...rver Mode See Section 3 2 4 2 If the printer connection cutoff message is issued very often in the Remote Printer Mode change the notification settings with PCONSOLE except NetWare 5 See Section 3 2 6...

Страница 101: ...ion of the reset command affects the use of this net work card significantly Therefore exercise caution in executing this command See Section 4 1 3 1 6 4 9 When setting Network menu in the printer s m...

Страница 102: ...ke you execute the SELFTEST set the printer to OFF LINE and reset it by holding the Reset button for 2 seconds or longer or turn the power to the printer off and on again 7 2 About Network Enable Disa...

Страница 103: ...Banner page 2 Bindery 1 21 22 23 31 88 C Client 32 22 30 31 32 Context 16 17 19 20 21 22 88 D DHCP 2 10 25 88 E Ethernet 1 EtherTalk 2 36 46 49 65 86 F file server 10 12 14 24 47 48 69 Frame Type 41 8...

Страница 104: ...51 52 Microsoft Internet Explorer 38 39 41 N NDS 14 15 21 22 25 30 62 Netscape Navigator 38 NetWare Administrator Utility 15 47 Novell Client 32 23 24 32 NWADMIN 15 16 25 O Oki LPR Utility 70 74 75 76...

Страница 105: ...47 87 remote printer mode 15 S SELFTEST 90 SNMP 50 89 Status Codes 77 status codes 77 SunOS 1 60 T TCP IP 1 8 31 45 Telnet 42 89 U UNIX 26 60 76 User Tools 32 W Web 38 89 Windows 1 95 Windows for Wor...

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