Technical Support Email Form
Clicking
Technical Support > Tech Support
(or the
Click Here
link on the Contact Nexsan Technical
Support page) takes you to the
Send System Status to Technical Support
email form.
Figure 3-171:
Send System Status to Technical Support
email form
You must fill out the fields marked with a red asterisk (
*
). Once you have filled out all required information,
check the confirmation check box and click
Send Tech Support Email
. The email is sent, along with a
system diagnostic report to help Nexsan Technical Support understand your issue.
If you make errors, click
Clear Form
to erase all data in the form. You can then re-enter it.
If there are emails in the email queue, check your network settings to make sure that they are correct (see
on page 96). If the settings are correct and there are still emails in the queue, you can
delete them by clicking
Clear Email Queue
. (If you have already queued the Support email, this will also
delete the Support email.)
Chapter 3: The Graphical User Interface — Technical Support
Nexsan High-Density Storage
User Guide
235