The Mercedes-Benz emergency call centre can
transmit the vehicle position data to one of the
public emergency services call centres.
R
Under certain circumstances data is also
transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an automatic
emergency call.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency call
centre, the emergency call is automatically sent to
the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message appears
in the display.
#
Dial the emergency number 112 on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
#
To use the SOS button in the overhead control
panel: press the SOS button at least one sec-
ond long (
/
page 182).
#
To use voice control: use the LINGUATRONIC
"Call the Mercedes accident centre"
voice
command.
When the emergency call is made:
R
A voice connection is made to the Mercedes-
Benz emergency call centre.
R
A message with accident data is transmitted to
the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre can
transmit the vehicle position data to one of the
public emergency services call centres.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
R
Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
R
Under certain circumstances data is also
transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz service centre to
be initiated quickly.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency call
centre, the emergency call is automatically sent to
the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message appears
in the media display.
#
Dial the emergency number 112 on your
mobile phone.
Ending an unintentional Mercedes-Benz emer-
gency call
#
Select
~
on the multifunction steering
wheel.
Transmitted data Mercedes-Benz with the
Mercedes-Benz emergency call
In the event of an automatic or manual emergency
call, as well as for a 112 emergency call, data is
transmitted to the Mercedes-Benz emergency call
centre or the public emergency services call
centre.
The following data is transmitted:
R
Vehicle's GPS position data
R
GPS position data on the route (a few hundred metres before the incident)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
The estimated number of people in the vehicle
R
Whether the emergency call was initiated man-
ually or automatically
226 Breakdown assistance
T447 0414 02
Содержание EQV 2021
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